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Service Representative Customer Support

Location:
Abuja, Federal Capital Territory, Nigeria
Posted:
January 19, 2023

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Resume:

Stephanie Ogugua Agusiobo

Economist

Address Gwarinpa, Abuja, Nigeria, 900108

Phone 070*-***-****

E-mail adur86@r.postjobfree.com

LinkedIn www.linkedin.com/in/stephanie-agusiobo-86518a1a3

Enthusiastic economist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in policy development and staff management procedures positively impacting overall morale and productivity.

Education

2014-04 - 2018-07

Bachelor of Science: Economics and Education

University of Jos - Plateau

B.Ed. B.sc, Economics and Education

Work History

2021-01 - Current

Sales Support Officer

Interra Networks Limited, Abuja, F.C.T

Analyzed marketing data, including market trends, competitor performance and product strengths.

Identified sales opportunities by assessing environment and devising and implementing winning strategy.

Supported Interra's industry sales team by preparing proposals and benchmarking reports.

Developed working knowledge of CRM to effectively track sales leads and activities.

Managed technical integration, systems engineering program management, customer support and program management.

2019-06 - 2020-12

Customer Service Representative

Interra Networks Ltd, Abuja, Abuja, F.C.T

Provided primary customer support to internal and external customers in fast-paced environment.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Contributed to company achieving and holding industry-leading customer service ratings.

2018-11 - 2019-10

Classroom Teacher (National Youth Service Corps)

Government secondary school, Akwanga, Nasarawa

Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.

Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.

Planned lessons, activities and trips to cover all required course material.

2018-04 - 2018-08

Finance Manager

Oh My Cravings, Jos, Plateau

Developed budgets and strategic plans for day-to-day operations.

Protected company assets with strategic risk management approaches.

Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.

2016-06 - 2017-07

High School Teacher (Teaching Practice)

Salama High School, Jos, Plateau

Consulted with teachers in different disciplines to identify and adopt successful instructional strategies.

Helped students develop important learning skills and good study habits useful in Trade school or college education.

Maintained excellent attendance record, consistently arriving to work on time.

2014-05 - 2014-11

Script Editor

National Film Institute, Jos, Plateau

Skills

Project management

Sales

Time management

Microsoft Office

Customer service

Proposal Development

Languages

Hausa

Igbo

English

References

Miss Bukola Osinubi

Operations Manager, Interra Networks LTD

080********

Dr. D. T. Dalis

Senior Lecturer, University of Jos

080********

Mr. Joseph Ikemefuna

Principal, Salama High School

080********



Contact this candidate