Customer service
Resume:
Crystal Davis
*** * *** **, *********, Pennsylvania, 18235, US
***********@*****.***
Professional Summary
Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as customer support and paperwork. Professional who is well-organized, diligent, and focused. Customer service and conflict resolution skills are excellent. Positive, upbeat team player with superior clerical knowledge and a can-do attitude. Ability to work independently or in a team environment with a self-motivated work ethic. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
Dedicated to learning, growing, and succeeding.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Skills
• Tech-savvy
• Customer service
• Resolving errors
• Flexible
• Sorting and labeling
• Money handling
• Bookkeeping
• Cleaning procedures
• Internet research
• Stocking and replenishing
• Strong problem solver
• Customer-oriented
• Creative problem solving
• Computer literate
• Sensitive material handling
• Cash drawer balancing
• Self-directed
• Reports and documents
• Safe balancing
• Cash management
• Employee training and development
• Adaptability
• Customer relations
• POS expertise
Schooling
Phlebotomy - Phlebotomy - 2014
Lehigh Carbon Community College - Schnecksville, PA High School - 2012
Lehighton Area High School - Lehighton, PA
Work History
Night Stocker - April, 2021 to March, 2022
Walmart Supercenter - Lehighton, PA
• Moved to the store display areas after unloading the product stock that had arrived.
• Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while
restocking.
• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise
products.
• Kept up to date on available products, store promotions, and customer service policies to better assist
with any need.
• Inspected floor displays, noted missing items, and replenished merchandise as soon as possible.
• Stocked merchandise each night, clearly labeling items, arranging according to size or color and
preparing attractive displays.
• Aided promotional efforts by updating signage to reflect price changes.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Followed safety protocols when transporting merchandise to different areas of the store to avoid item
damage.
• Greeted customers and directed them to the products they requested. Cash Office Associate/Cashier - July, 2016 to April, 2021 Lowe's Home Improvement - Lehighton, PA
• Was in charge of bank deposits as well as corporate cash shipments.
• Was in charge of office inventory management, which included restocking supplies and placing purchase
orders to ensure adequate stock.
• Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
• Updated financial records in ledgers and journals and reported financial data.
• Double-checked totals, double-checked store transfers, and assisted with price adjustments.
• Kept up-to-date, detailed, and accurate ledgers and effectively communicated with clients about
payment needs.
• Handled inquiries, conducted research, and resolved issues relating to transactions and.
• Correspondence, reports, and special projects were among the tasks I assisted with.
• Did clerical work such as typing, answering phones, and filling out forms.
• Balanced the safe, prepared the tills, and prepared the register bags for the next sales date.
• Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
Acted as a liaison between clients and vendors, maintaining open lines of communication.
• Worked on general clerical tasks both independently and with supervision.
• Accurately entered and sorted data after establishing data entry priorities and procedures.
• Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
• Use point-of-sale software to enter, access, and retrieve financial data for point-of-sale transactions,
as well as to generate financial reports and documents.
• Performed a variety of office support functions as needed.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy
customers.
• Balance out all registers, safes, and change drawers by sorting, counting, and wrapping currency and
coins.
• Gathered data and documents from sources that had previously been entered into the system.
• Credit cards, checks, gift cards, and coupons were all processed by me.
• Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
• Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors
and emptying trash cans.
• Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as
answering phone calls.
• Trained team members to work as cashiers in accordance with company policies and procedures.
• Helped customers by answering their questions and completing their requests.
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