Scheduling Coordinator Customer Service

Professional Summary

Experience

Contact

Skills

Hi, I'm Russell Warren.

Driven operations professional with 30 years of management experience in fast-paced environments. Thoughtful scheduling coordinator maintaining operational functionality and long-term employee satisfaction. Creative team manager allocating talent according to operational needs and personal strengths. 386-***-****

russwarren1015@yahoo.c

om

128 Hagge Drive, Daytona

Beach, Florida 32124

Systems implementation

Process improvements

Assignment delegation

Data management

Process improvement

GENERAL MANAGER OF OPERATIONS Jan 2012 Nov 2021

Doan Management, Daytona Beach, FL

Prepared operating and capital budgets for company, reviewed expenditures, and implemented corrective action plans for overages.

Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.

Compiled, analyzed, and reported on internal and market data to refine operations approaches.

Used forecasting data to prepare daily work assignments, delegate tasks, and expertly meet business demands. Empowered employees with conflict resolution skills to increase customer retention.

Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance.

OWNER/OPERATOR Jan 2008 Jan 2012

Top Notch Landscaping, Ormond Beach, Florida

Restructured organization and implemented business plan to penetrate new markets.

Increased revenue and reduced risk by enforcing company policies and improving operations.

Built successful business from ground up using business acumen and industry-specific knowledge.

GENERAL MANAGER Jan 2005 Jan 2008

Hog Heaven BBQ, Daytona Beach, FL

Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance.

Managed performance of team members, conducted

performance appraisals, and recommended promotions. Held associates accountable for meeting established operational R

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Education

guidelines, brand standards, customer service expectations, and company policies.

Created and implemented innovative business strategies to drive record sales growth.

Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.

MANAGING PARTNER Jan 2001 Jan 2005

Rivergrille, Ormond Beach, Florida

Developed systems to measure metrics, define successes, and keep business responsive to dynamic industry trends. Forecasted business demands to anticipate requirements, plan for trends, and allocate business resources.

Expertly handled interpersonal conflicts between senior management to facilitate collaboration and keep business operations successful.

Created robust training and mentoring programs to keep employees at all levels ready for business demands. Refined and implemented sales strategies to acquire new business and grow existing business.

RESORT MANAGER Jun 1989 Jul 2000

Ballards Inn, Block Island, Rhode Island

Maintained impeccable standards concerning resort

maintenance, cleanliness, and inventory.

Trained resort management teams to successfully handle service issues and intervened when necessary.

Oversaw recruiting, hiring, and training practices to ensure quality of resort staff.

Ensured sites had adequate shift coverage at all times, while adhering to scheduling and labor guidelines.

Educated and engaged community and resort customers on companies' products and services.

Motivated and mentored team members on providing customers with product suggestions and information.

HIGH SCHOOL DIPLOMA - GENERAL

Jun 1979

Ellenville High School, Ellenville, New York

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