Executive Assistant Customer Support
Resume:
MICHELE THORBURN
EDUCATION
***************@*****.***
https://www.linkedin.com/in/
michele-thorburn
PROFESSIONAL PROFILE
KEY SKILLS
HUMAN RESOURCES PROFESSIONAL
EXPERIENCE
CONTACT
Accomplished Global Human Resources professional with over 20+ years of a strong record of establishing and streamlining departmental functions and implementation across multiple international offices. Multilingual – English, Spanish and Portuguese. Able to adapt to new languages and cultures quickly.
Strategic and hands-on Human Resources Manager, providing full-cycle Human Resources support to employees globally. Proven to learn quickly and thrive in the fast-paced and rapidly growing environment, executing staff initiatives, providing great internal customer support, and driving HR-functional excellence and process improvement.
HUMAN RESOURCES AND OPERATIONS MANAGER
DKT International 6 / 1995 – PRESENT Washington, DC Human Resources Responsibilities:
• Played a key role in ensuring the successful launch and creation of the organization’s HR Department from the ground up.
• Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee onboarding.
• Collaborated in the creation of employee manuals covering organization’s policies, disciplinary procedures, code of conduct, leave policies, compensation and benefits information.
• Fosters a teamwork environment conducive to positive dialogue across the organization. HR Team is the driving-force behind the organizations’ strong employee-retention rate.
• Supervises talent acquisition process, on-boarding and off-boarding.
• Establishes annual goals for diversity in hiring, resulting in a multi-lingual office staff
– our office speaks a total of 16 languages.
• Design and implement international compensation and benefits for overseas offices in 22 countries.
• Collaborates in the training, organizational development and performance management planning with the leadership team.
• Introduced organization’s first formal performance review program.
• Counsels and advises staff on a wide variety of sensitive personnel issues (e.g. discipline, hiring, promotions, return to work, etc.) for assisting in effective decision making and enforcing all relevant policies, procedures and regulations.
• Manages and leads a team of 3 professionals within the Human Resources and Operations Department and reports to the CEO.
• Collaborates with the Accounting and Finance teams on strategic projects. UNIVERSITY OF THE DISTRICT
OF COLUMBIA
WASHINGTON, DC
GEORGETOWN UNIVERSITY
WASHINGTON, DC
Employee Relations
Benefits Design and Management
Training and Development
Diversity and Inclusion Programs
Compensation Planning
HRIS Technologies
Performance Evaluation Process
Employee Retention Programs
HR Policies and Compliance
Workforce Planning
Event Planning
Office Administration
Travel Programs
MICHELE THORBURN
HUMAN RESOURCES PROFESSIONAL
Operations Management Responsibilities:
• In consultation with the CEO and CFO, assists with the creation of departmental budgets and goals.
• Assisted in editing, marketing and promotion of “Let Every Child Be Wanted” –a book published in 1999 – as well as subsequent publications.
• Instrumental in securing over $35 million in grant funding. Execute and manage proposals in accordance with funder's requirements.
• Maintains donor relationships and has served as primary contact.
• Initiated startup of an affiliate company providing health services to women. Developed and mentored staff. Established operational structure.
• Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement.
• Currently serving as corporate liaison for existing overseas offices (22 countries, 19 programs). Assist country directors with successful new program launches. Coordinate accounting and operations procedures.
• Research key facts and governmental laws, both domestic and international.
• Compile and edit materials for books and publications. Compose yearly statistical report for more than 70 programs worldwide with charts and graphs illustrating key data points.
OFFICE MANAGER/EXECUTIVE ASSISTANT
The R. Donahue Peebles Companies 1994 – 1995 Washington, DC
• Managed daily operations of an organization providing Real Estate assessment appeals.
• Supervised operational staff and vendor relationships.
• Generated client proposals and collaborated with the marketing team on advertisement and marketing projects.
• Prepared the Chief Executive Officer’s expense reports, reconciled credit card accounts and calendar invitations.
• Booked company travel and managed travel program for the staff.
• Planned and directed political campaign activities.
• Prepared presentations and reports for the CEO.
• Served as the main point of contact for external vendors. Managed vendor relationships, negotiated and manage vendor contracts/agreements, etc. EXPERTISE
HR Department Start-up
Analytical and Conscientious
Excellent Communication Skills
Microsoft Office Suite
Project and Event Management
Relationship Builder
Cross-Cultural Skills
Organizational Leader
EXPERIENCE - CONTINUED -
COMMUNITY INTEREST
COMMUNITY VOLUNTEER ROLES
Outreach, Counseling & Translation
Whitman Walker
Washington, DC
Food and Friends
Information/Organization
Washington, DC
MICHELE THORBURN
HUMAN RESOURCES PROFESSIONAL
EXECUTIVE ASSISTANT TO THE CHAIRMAN
Kelly, Anderson & Associates 1990 – 1994 Washington, DC
• Generated client proposals and functioned as client liaison in a marketing consulting firm.
• Supervised staff & office operations in the absence of the Director of Personnel.
• Executive Assistant to Betty Anderson, first woman Under Secretary of the Treasury and Acting Secretary to the Board of Directors.
• Planned travel assignments and meetings.
PROFESSIONAL AFFLIATIONS
Society for Human Resources
DC SHRM
MD Society for Human
Resource Management
EXPERIENCE - CONTINUED -
CINDI MITCHELL
Chief Talent Finder
Blue Flaire, LLC
301-***-**** x100
*********@**********.***
*Professional Reference
REFERENCES
MARIAM KHAZIURI
CFO
PICO National Network
*********@*****.***
*Professional Reference
ROB COHEN
Robert A. Cohen, MSHA
AllianceBenefits, LLC
Direct: 703-***-****
Cell: 202-***-****
******@****************.***
*Professional Reference
LISA CONYERS
Director, Policy Studies
DKT Liberty Project
*******.****@*****.***
*Professional Reference
Contact this candidate