LC

LOIS CHESNUT

adur36@r.postjobfree.com 606-***-**** LONDON, KY 40741

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Currently Holds Mortgage License, Real Estate License. Real Estate License

Mortgage License

Loan Closer

Employee Development

Problem Resolution

Work Planning and Prioritization

Managing Operations and Efficiency

Teamwork and Collaboration

Documentation and Reporting

Recruitment and Hiring

Republic State Mortgage London, KY

Office Manager

08/2021 - Current

Met with applicants to obtain information for loan applications and answer questions about processes.

Spent ample time with each applicant to break down complex information into terms that easy to understand.

Reviewed credit histories from applicants and determined feasibility of granting requested loans.

Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.

Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.

Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories. Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.

Outperformed company average in achieving loan processing turnaround time of [30] days or less.

Developed and maintained relationships with local real estate agents. Handled scheduling and managed timely and effective allocation of resources and calendars.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Elevated customer satisfaction ratings by resolving client and case issues effectively.

Summary

Skills

Experience

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Managed office budget to handle inventory, postage and vendor services. Conducted staff performance evaluations to monitor progress and individual skills.

First Fruits Designs LONDON, KY

Floral Manager

08/2017 - Current

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Set up colorful and inspiring store displays and arrangements. Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.

Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Trained and developed associates to handle customers' needs and manage daily workloads.

Ordered supplies based on space and budget availability, current trends and sales projections.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Treated associates with fairness and respect, providing recognition of accomplishments.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Planned and optimized warehouse work processes to improve fulfillment system efficiency.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Coached staff on strategies to enhance performance and improve customer relations.

Recruited and trained new employees to meet job requirements. Reviewed employee performance and delivered constructive feedback to improve performance.

Create schedules to keep every shift well-staffed during holidays and busy periods.

Forcht Bank LONDON, KY

Mortgage Loan Officer

01/2011 - 06/2021

Developed and maintained relationships with local real estate agents. Complied applications and paperwork and double-checked for accuracy. Assessed financial means and desires of each client in order to set up appropriate mortgage packages.

Spent ample time with each applicant to break down complex information into terms that easy to understand.

Identified valuable solutions for customers with credit problems. Met with applicants to obtain information for loan applications and answer questions about processes.

Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.

Reviewed credit histories from applicants and determined feasibility of granting requested loans.

ReMax Property Profesionals LONDON,

KY

Real Estate Agent

06/2005 - 12/2010

Managed real estate transactions from initiation to closing. Showed residential properties and explained features, value and benefits of available homes.

Promoted property sales through advertisements, open houses and participation in multiple listing services.

Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.

Coordinated appointments with prospective buyers to showcase houses and plots.

Advised prospective clients on current market activities and optimal buying or selling choices.

Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions. Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments. Maintained current and accurate CRM database of prospective customers. Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.

Negotiated contracts and coordinate with lenders, attorneys and inspectors.

Advised clients on market conditions, pricing and legal requirements for property transactions.

Recommended home improvements to sellers to maximize profits and promote faster sale.

Determined best mortgage options to help clients obtain financing at best rates and terms.

Kentucky Mountain Land Title

LONDON, KY

Closing Agent

08/1999 - 04/2005

Explained documents to customers and obtained signatures to meet closing requirements.

Determined required documentation and legal actions to fulfill loan closing instructions.

Prepared loan closing packages to meet requested or required closing dates.

Coordinated funding for real estate transactions.

Reviewed loan files to verify completion of required conditions for loan approval.

Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Drafted contracts, purchase agreements, closing statements and leases. Arranged and oversaw property closings, including document signings and funds disbursement.

BSA

General Banking Diploma in Accounting And Finance

Education and Training

03/2020

APass Weikle Lexington, KY

Real Estate License

04/2005

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