Service Agent Home Customer

EXPERIENCE

EDUCATION

SKILLS

Dolores Reyniers

WORK FROM HOME CUSTOMER SERVICE AGENT

708-***-**** aduqxj@r.postjobfree.com Lemont, IL 60439

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

REGISTERED NURSE

Rush Medical Center

Chicago, IL

August 1978 - December 2015

• Taught patients and signi cant others to manage illness or injury by explaining post-treatment home care needs.

• Reported symptoms, condition changes and vital signs to primary care doctors, patients and families.

• Delivered non-judgmental and non-discriminatory care sensitive to patient diversity, preserving dignity and rights.

• Managed individualized patient care by promoting and restoring patient health through nursing process.

• Developed individualized plan of care to perform appropriate treatments as ordered by physician.

• Modi ed patient treatment plans according to symptoms, responses and conditions.

• Conducted patient assessment, prioritizing data collection based on patient condition or needs.

• Presented health information and treatment options to patients and families as needed.

• Prescribed and administered medications to patients based on symptoms and conditions. Kept accurate records and charts related to medications and treatments according to policies, procedures and physician orders.

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• Facilitated non-judgmental and non-discriminatory care to preserve patient autonomy, dignity and rights. MASTER OF SCIENCE (M.S.) IN MENTAL HEALTH NURSING

Rush University, Chicago, IL

Aug 1973

• Patient Care Assessment • Patient Examination

• Patient Condition Monitoring • Microsoft O ce

• Microsoft Outlook • Compassionate and Caring

• Medical Recordkeeping • Microsoft Windows

• Clear Patient Communication • Accurate Documentation

• Patient and Family Advocacy • Critical Thinking

• Learning Strategies • Active Listening

• Time Management • Psychiatric Evaluation

LANGUAGES

• Cognitive Psychology • Crisis Resolution

• Judgment and Decision-Making • Mental and Physical Assessments

• YouTube • Writing

• Instructing • Speaking

• Psychology

English

Fluent

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