RAM BINAY RAY

Phone:982-***-**** location: **bernik drive,ontario gmail:aduqx9@r.postjobfree.com

Skills Summaries

•LANGUAGE SKILLS (multilingual) : Fluent in English, Nepali, Hindi, Maithali

•TEAMWORK & LEADERSHIP: Excellent team player, leader and a good networker • QUALITATIVE SKILLS---

punctual in meeting deadlines and important goals in timely manner Excellent phone etiquette in order to provide highest level of customer service

Can successfully work on projects without much supervision and guidance from peers

Expertise in client service and relationship-building

•TECHNICAL SKILLS ---

Proficient in Microsoft Office suite ( word, office)

Basic knowledge of python, html, c++

knowledgeable about networking

EDUCATIONAL QUALIFICATIONS

National Institute of science, Lalitpur, Nepal, High school (12) major Science

WORK EXPERIENCE

Bhatbhateni Supermarket – koteshwor, kathmandu, Nepal ( 2021 April to 2022 May )

Customer service representative

•Successfully resolved over 200 enquiries per week and consistently met the benchmark .

•Kept record of customer interactions, processed customer’s accounts and filed documents .

•Collaborated with the team to quickly resolve customer complaints with appropriate actions .

•Generated revenue for the company and became “Employer of the month “ twice.

VOLUNTEER EXPERIENCE

Flood Rescue, Darchula, Nepal

•Helped in serving food to the flood victims.

•Helped in making Tents for the flood victims for temporary stay .

•Was responsible to look after children.