Assistant Externship Medical
Resume:
Brenda Haugen
Salem, OR
aduqwr@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
LAB MEDICAL ASSISTANT
DERMATOLOGY CLINIC - Salem, OR
January 2019 to Present
• Treatment and care of skin, hair and nails, the diseases and conditions associated with dermatology.
• Processing, organizing, filing and documenting of pathology results for in house reads and send outs.
• Attention to details
• Assisting doctors in the treatment of patients.
• Scheduling and canceling of appointments.
• Entering, scanning and recording of patient's lab and pathology records in EMA and retrieving of insurance information for billing purposes.
• Maintaining files with patient information and stocking of supplies.
• Work well in a team and individually.
• KOH scrapings and use of microscope to read the slide results.
• Unwrapping, cleaning, applying of medication and re-wrapping of wounds.
• UVB and Blue Light treatment of skin conditions.
• Viral and bacteria cultures.
• Use of EMA and Centricity.
• Coding and billing of procedures.
• Clipping of nails for fungal cultures.
ACCOUNTS RECEIVABLE SPECIALIST
Sante Operations - Salem, OR
May 2018 to November 2018
• Effectively communicate with healthcare insurance companies and patients to ensure receivables are efficiently processed
• Proactively work with fellow team members and outside personnel to trouble shoot and overcome impediments to timely payments
• Client centered mentality and passion for customer service
• Demonstrated problem solving and organizational skills
• Excellent written and oral communication skills
• Update the account files to reflect appropriate payments received
• Research aging accounts and investigate to ensure timely payment
• Fax, scan, send certified letters, upload to documents, email using Outlook and communicate with upper management regarding any billing errors related to Medicare or Medicaid. Sales and Service Associate
NORDSTROM - Salem, OR
May 2017 to October 2017
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Solicit sales of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Claims Analyst
SAMARITAN HEALTH PLAN - Corvallis, OR
September 2014 to May 2017
Process claims billings by the production standards of Samaritan Health Plan. Analyze the billing information of CPT, ICD-9, ICD-10, revenue, service codes, coordination of benefit, third party liability and other data to enter and evaluate medical and other billings in the facets claims billings system. Refer claim bills to the senior or supervisor if needed. Verify information of electronic and scanned claims billings and record corresponding documentation. Attach proper coding to claims billings pertaining to the policies, procedures and contract established. Route claims billings to the triage, provider file, coordination of benefits, third party review or senior audit departments for further investigation and processing for follow up and determination.
Medical Assistant Externship
SALEM HEALTH - Salem, OR
April 2014 to June 2014
Completed 240 hours as a Medical Assistant in an externship at Salem Health in their OB/GYN clinic working with MD's and Midwives. Roomed 20 patients a day, performed vitals, worked on their Epic system, set up for minor surgical procedures and assisted physicians, worked in the lab performing urinalysis and pregnancy tests, sterilized instruments and restocked clinical patient rooms. Office Manager/Sales
VERNON JEWELERS - Salem, OR
March 2003 to January 2014
Office Manager/Sales: Bookkeeping, accounting and clerical tasks, billing of accounts, processing account adjustments, computer entry of daily sales, quicken, payroll, hiring, shipping and receiving, display, sales, minor repairs, phones and customer service, taxes, coordination of liability and health insurance. Customer Service Liaison-Claims Department
REGENCE BCBSO - Salem, OR
July 1989 to February 2001
Customer Service Liaison-Claims Division: Analyzed claims for correct billing and administer proper adjustments according to Regence guidelines, procedures and members benefits. Pending, denying and paying various claim types. Provided information and evaluation of claims, benefits and procedures to members, providers (doctors and facilities) and internal departments. Investigated appealed claims for possible reconciled claim adjustments and met with appeals committee to negotiate assessment of denials. Conducted some training of hospital and employee claims. Worked off an aging claim pend list to expedite claims in a timely manner. Determined medical necessities of accident and emergency related claims. Coordinated benefits with other insurance carriers and third parties (workers comp. car insurance, etc.).
Education
Certification
CHEMEKETA COMMUNITY COLLEGE - McMinnville, OR
July 2014
Vocational Degree - Hairdresser in Cosmetology
ACADEMY OF HAIR DESIGN - Salem, OR
June 1985
Vocational Degree - Health Information Management in Information Management
CHEMEKETA COMMUNITY COLLEGE - Salem, OR
High school diploma or GED
Skills
• Patient Care
• EMR
• CPR
• Microsoft Word
• Receptionist
• Vital Signs
• Medical Records
• ICD-10
• Insurance Verification
• Medical Billing
• CPT Coding
• ICD-9
• Epic
• Managed care
• Data collection
• Analysis skills
• Anatomy Knowledge
• Accounting
• Medical Coding
• Order Entry
• Medical Office Experience
Certifications and Licenses
CPR Certification
Assessments
Medical Terminology — Proficient
October 2020
Understanding and using medical terminology
Full results: Proficient
Scheduling — Proficient
April 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Filing & organization — Proficient
April 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Work style: Conscientiousness — Highly Proficient
December 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Work motivation — Familiar
October 2020
Level of motivation and discipline applied toward work Full results: Familiar
Attention to detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
First aid — Proficient
January 2021
Treating common medical emergencies
Full results: Proficient
Electronic health records: Best practices — Completed October 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Work style: Reliability — Familiar
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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