Service Representative Customer

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Michael Gould

West Pittston, Pennsylvania, United States aduqw1@r.postjobfree.com 570-***-****

SUMMARY

Experienced Customer Service Representative with 4 years of experience providing exceptional customer service. Proven expertise in problem-solving, interpersonal skills, communication, and the ability to effectively manage customer inquiries. Applying for the position of Remote Customer Service Representative to continue to provide superior customer service and support.

EXPERIENCE

Customer Service Representative

• Assisted up to 20 customers daily via Phone, email, and live chat, providing personalized and quality service, with an average response time of 4 minutes, and 4.2/5 customer satisfaction rating.

• Resolved customer inquiries and escalated difficult inquiries to appropriate team members as necessary, while maintaining confidentiality and utilized customer feedback to improve customer service experience.

• Successfully facilitated resolution of customer complaints, resulting in $2,000 in revenue and an increase in customer retention by 10%.

• Recorded customer inquiries and responses in customer service tracking system.

• Utilized customer feedback to report customer satisfaction trends and areas for improvement.

EDUCATION

A Bachelors of Arts degree in business administration Penn State University • University Park, PA • 2018 SKILLS

Microsoft Office, Microsoft Excel, Microsoft Business Suite, Google Business Suite, KMJ Contractors LLC January 2018 - Present, Hazleton, PA

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