Kirsten N. Davis

Austin, TX ***** 737-***-**** aduqvr@r.postjobfree.com

Objective

Over 35 Years of customer service experience, profit-oriented management skills seeking opportunities in hospitality, management, sales and marketing while working remotely. Profile

Motivated, personable manager with strong organizational skills and a successful track record of serving as an effective liaison for management team, owners and CEO. Proven track record in profitable operations management, development of catering business and expansion of customer base in highly competitive market. Well versed in all aspects of the hospitality industry with a talent for providing guest satisfaction and ‘word of mouth’ repeat business. Skilled in recruiting and training industry professionals with a special focus on quality and customer care. Diplomatic and tactful with customers, vendors, staff, professionals and non-professionals at all levels. Flexible and versatile – able to maintain a positive, caring and outgoing attitude. Poised and competent with demonstrated ability to easily transcend cultural and generational differences. Adapted to diverse work styles consistently provided friendly, personable attitude. Aggressively marketed the banquet and catering facilities with a combined capacity of handling over 900 guests. Thrive under pressure, relying on a strong sense of organization and enjoyment of hard work. Supervised banquet staff, involving hiring, training, work flow, quality control, conflict resolution, and review process. Enhanced profitability through a personally developed staff training program that focused on customer service, product knowledge, and cross selling techniques. Adept in building productive relationships to further the organizations goals. Motivated personnel by involving them in decision making and goal sharing, resulting in dramatically increased teamwork and productivity. Built clientele by providing quality service, giving personal attention to customer’s needs and comprehensive food/wine product knowledge. Led regular staff meetings to introduce new products and instill respect and enthusiasm with product knowledge.

Skills Summary

Proficient in administrative matters including answering and screening all calls, booking reservations for 2 or as many as 200, data entry, managed schedules, planned events and meetings, prepared well researched and accurate reports in a timely manner. Developed a pipeline reporting system to keep senior management abreast of sales achievements in catering department.

Promoted to fulfill a broad range of HR functions including recruiting, tracking and training all employees, administering benefits, employee conflict resolution, overseeing disciplinary action and managing all HR records. Recognized for exceeding quotas in commission-based positions.

Led management team recruiting and interviewing techniques that contributed to sound hiring decisions. Reworked new-hire orientation, training and incentive programs to include HR information and company resources that increased employee satisfaction and productivity. Coordinated payroll data by compiling information from time card machine and tallying employee vacation and school schedules.

Developed and implemented business breakfast services. Responsible for all areas of business including cash flow, advertising, customer relations and daily, weekly, monthly and yearly reports. Handled accounts payable and receivable, responsible for all areas of cash flow and employee deductions, prepared bank deposits, controlled inventory and maintained all bookkeeping, payroll and accounting records.

Kirsten N. Davis

Résumé, Page Two

EMPLOYMENT HISTORY

360 UNO ESPRESSO & VINO – Austin, Texas

AM Manager/ Head Barista

February 2014 to July 2016

ROUNTREE&ASSOCIATES – San Antonio, Texas

Office Manager

June 2010 to February 2014

LIGHTHOUSE COFFEE & CAFE – San Antonio, Texas

General Manager

August 2005 to June 2010

MUTUAL OF OMAHA – Austin, Texas

Insurance Agent

2004 to 2005

UGA/NASE – San Antonio, Texas

Self Employed/Insurance Agent

2003 to 2004

OLD SAN FRANCISCO STEAKHOUSE – Austin/San Antonio, Texas Dishwasher, Line Cook/Kitchen Prep, Salad/Dessert Pantry, Hostess, Cocktail Waitress, Server, Swinger, Asst. Front of House Manager, Asst. Office Manager, Outside Sales, Asst. Catering Director

1988. to 2003

MAMA MIA’S – Austin, Texas

Head Server/Asst. Day Manager/Events Coordinator-Catering 1998 to 2000

TASTY PASTRIES – Austin, Texas

Owner/Operator

1989-1994

Education

CERTIFICATES: TABC Certification, Texas Food Handlers Certificate, Server Skills Training Program, Management Training Program, Achievement in Health Insurance. SALES TRAINING: Negotiating Skills, Communication, Quality Control, Human Relations, Business Development, Food and Wine Pairing

Austin, TX 78726 737-***-**** aduqvr@r.postjobfree.com

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