Entry Clerk Data
Resume:
Doreen Tabb
Roanoke, VA *****
*********@*****.***
A position as a customer service representative where my proven skills can be utilized. Authorized to work in the US for any employer
Work Experience
Clerk
Action Personnel/Elizabeth Arden - Roanoke, VA
June 2022 to August 2022
Count and book pallets
Assemble product on a production line
Maintain accurate data entry
Housekeeper
Happy Housekeepers - Roanoke, VA
September 2021 to January 2022
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
• Report and return any guest properties found in the rooms while rendering service
• Report cases of property damage in commercial spaces to supervisor
• Work with a team of housekeepers on each shift
• Clean, disinfect and store all equipment at the end of the shift Membership Representative
Aerotek - Roanoke, VA
September 2021 to December 2021
• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Actively listening to members and identifying their needs.
• Recommending and cross-selling products and services to members and potential members.
• Investigating and resolving or escalating membership and payment issues.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records. Data Entry Clerk
Randstad - Roanoke, VA
February 2021 to August 2021
• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Combines data from both systems when account information is incomplete.
• Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. Home Health Aide
Public Partnership LLC and Consumer Direct Care Network - Roanoke, VA August 2017 to February 2021
Assist elderly or disabled adults with daily living activities at the person's home or in a daytime non- residential facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. May provide meals and supervised activities at non-residential care facilities. May advise families, the elderly, and disabled on such things as nutrition, cleanliness, and household utilities
Premier Phone Banker
Wells Fargo Bank
August 2018 to December 2020
Checked to ensure that appropriate changes were made to resolve customers problems. Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Solicited sale of new and additional services and products. Referred unresolved customer grievances to designated departments for further investigation. Customer Service Representative
Anthem Blue Cross BlueShield - Roanoke, VA
April 2013 to August 2018
Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Claims Processor
Liberty Medical Supply - Salem, OR
April 2012 to April 2013
Serves medical insurance customers by determining insurance coverage; examining and resolving medical claims; documenting actions; maintaining quality customer services; ensuring legal compliance. Review insurance claims after they are submitted to make sure those proper filing procedures have been followed. Also assist insurance adjusters with complicated or unusual claims. Assembler
CEI - Roanoke, VA
September 2009 to March 2012
Work as part of a team having responsibility for assembling an entire product or component of a product. Team assemblers can perform all tasks conducted by the team in the assembly process and rotate through all or most of them rather than being assigned to a specific task on a permanent basis. May participate in making management decisions affecting the work. Team leaders who work as part of the team should be included.
Education
High school diploma
PATRICK HENRY HIGH SCHOOL - Roanoke, VA
Skills
• SKILLS & ABILITIES MS office Keyboarding
• Banking
• 10 Key Data Entry
• Laundry
• Food Preparation
• Cooking
• Meal Preparation
• Home Care
• Senior Care
• Vital Signs
• Personal Assistant Experience
• Insurance verification
• Microsoft Excel
• Data entry
• Documentation review
• Caregiving
• Typing (10+ years)
• Microsoft Office (10+ years)
• Office experience (7 years)
• Computer skills (10+ years)
• Medical terminology
• Warehouse experience
• Windows
• Customer service
• ICD-10
• Microsoft Outlook
• Clerical Experience
• HIPAA
• ICD-9 (5 years)
Assessments
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting Full results: Proficient
Customer service fit — Familiar
January 2021
Measures the traits that are important for success for customer service roles Full results: Familiar
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cleaner fit — Highly Proficient
September 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Attention to detail — Familiar
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Verbal communication — Familiar
January 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Written communication — Familiar
October 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar
Memorization — Familiar
October 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Familiar
Data entry: Accuracy — Proficient
January 2021
Entering data quickly and accurately
Full results: Proficient
Typing — Proficient
January 2021
Transcribing text using a standard keyboard
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Completed
January 2021
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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