Center Representative Medical Assistant
Resume:
Melissa Roundtree
Cohoes NY, *****
*************@*****.***
Summary
Accomplished payroll and human resource specialist with experience in supervisory and managerial capacities
Qualifications
Excellent customer service and leadership qualifications
Fast learner, adaptable working well individually and in a team environment
Experience in remote work environments and as a call center representative
Very proficient and comfortable communicating via phone, email and in person
Professional Experience
Broadview- Legacy SEFCU – 03/2022 – present
Talent Acquisition – WORK FROM HOME POSITION
Proactively source and develop a pool of qualified, diverse candidates with emphasis on branch and MSC staff.
Identify innovative ways to source a broad slate of diverse talent to meet the needs.
Source and identify candidates through referrals, networking, job postings, advertisements, resume searches, social media and reviewing applications.
Process full-cycle recruitment from pre-posting to successful offer and onboarding.
Collaborate, communicate, and advise hiring managers throughout the entire recruiting process. Manage the requisition process and applicant tracking activity in Workday.
Conduct reference and background checks on all prospective employees, including bond ability, criminal, and credit checks.
Work with team to successfully facilitate new employee onboarding experience,
Advise departments of current employee status, i.e., new hires, transfers, terminations, etc.
Assist employees with general recruiting and Human Resources related questions.
AMN Healthcare - 09/2021 – 12/2021
Clinical Analyst – WORK FROM HOME POSITION Temp assignment
Assisted healthcare workers with credentialing for new employment
Worked off an excel spreadsheet to scheduling drug screens thru Escreen and other testing thru LabCorp
Spoke with Clinicians via phone text and email to complete paperwork
Screened documents to make sure compliant
Helped supervisor with all tasks to move credentialing to completion
Second Chance Opportunities - 11/2018 - 12/2020
Office Manager/HR/Payroll – Hybrid office and work from home
Managed day-to-day office tasks, including answering phones, training new staff, ordering any office supplies, and ordering for over 120 employees
Worked closely with vendors, and any contracts that were needed.
HR tasks including payroll, recruiting, onboarding, garnishments, and health insurance and disability
Managed growth of staff from 22 employees to 120 within two years
Worked with the accounting department for any billing and discrepancies
Complete internal audit to ensure that quarterly audit was correct to be given to NYSID for compliance.
Keep up to date with any prevailing wage changes in over 10 different locations.
Stay compliant with any employment or labor law changes, wage changes etc
Priority One Payroll - 10/2017 - 11/2018
Senior Payroll Specialist
Worked closely with team members to service over 350 client payroll needs
Completed updates with direct deposit, W-2 status, and year end taxes, etc.
Helped when needed with completing payroll packaging from counting payroll checks, third party check mailing, putting together packages for clients pickup and delivery of payroll with UPS
Paychex - 10/2015 - 10/2017
Senior Payroll Specialist – worked in office but remotely with supervisors
Serviced 350 dedicated clients with payroll, including direct deposits, tax information
Communicate with 100+ clients per day via phone, fax, and email
Provided training and support via online or phone apps
Implement fringe benefits, 401k plans, health insurance, human resource tasks such as managing employee and company data
Calculated and complete tax returns for clients
*Special Achievement: Certified Mentor for new hires. Promoted to Senior Paychex Specialist after passing 11 certification tests. Trained new hires.
Additional Experience
Anthem Blue Cross – Utilization Management
Bureau of HealthCom – Computer Support Specialist 1
Education
Austin Beauty School - Licensed Cosmetologist Albany NY
Mildred Elley – Medical Assistant, Albany, NY
South Colonie High School – Regents Diploma, Colonie, NY 09/1999 -06/2003
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