Sharon Roberts

Oak Grove, MO *****

aduqtb@r.postjobfree.com

+1-816-***-****

Authorized to work in the US for any employer

Work Experience

Customer care representative

Geha - Kansas City, MO

August 2021 to Present

Work with dental members of geha. I verify hippa information before reviewing their insurance account. I provide details to providers and patients regarding dental plan such at plan maximum and percentages for various procedures. I send fax backs when needed and give verbal breakdowns. I look up cdt codes and provide explanation and prices.

On-site patient service representative

Medassist, A Firstsource Company - Kansas City, MO August 2020 to Present

Screen patients in the er that are without insurance. If they qualify I file Medicaid and/or Medicare. I follow up with patients if documentation is needed. I also follow up by phone with the state to check status of claim. I scan all documents into computer system. I review patients medical history for diagnosis Front Desk Receptionist

Candlewood Suites - Independence, MO

February 2020 to Present

Input reservation into opera system. Check in guests, handle mail and answer questions for guests Youth Specialist

Independence School District - Independence, MO

September 2018 to February 2020

Work with pre-k students to learn skill needed for kindergarten And life skills.

Insurance Rise Assessor

Quest Diagnostics

July 2016 to January 2017

Outbound and incoming calls to give medical questionnaires to customers applying for life insurance. Technical Support

ADT Security

May 2011 to September 2013

Take Incoming calls to troubleshoot alarm problems for businesses, initiate trouble tickets when needed Records Clerk & Dispatcher

Blue Springs Police

January 2006 to December 2012

Received incoming emergency & non emergency calls, dispatch police/fire as needed. input police reports, traffic tickets, printed reports for customers. Manager of Customer Service

IRS

September 1981 to September 2002

Manager of toll free call site. Completed yearly employee reviews, input timesheets. Monitored phone calls for correctness and provided employee feedback. Received incoming calls from upset taxpayers, researched accounts for errors, explain to taxpayers what happened and offer to go over their forms in detail .

Education

Associate in Medical billing and coding

Ashford University - Independence, MO

January 2020 to May 2020

Associate

Truman High School

May 1979

Skills

• Computer

• telephone

• fax machine

• copy machine

• Case Management

• Medical Billing

• Medical Coding

• Technical Support

• CPT Coding

• ICD-10

• Medical Records

• Medical Terminology

• Insurance Verification

• ICD-9

• ICD Coding

• Transcription

• Computer Skills

• Medical Office Experience

• Accounting

• Anatomy Knowledge

• Hospital Experience

• HIPAA

• Microsoft Excel

• Microsoft Outlook

• EMR Systems

• Quality Assurance

• Medical Scheduling

• Customer service

• Phone etiquette

• Typing

• Communication skills

• Benefits administration

• Data entry

• Documentation review

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Administrative Support Professional Fit — Proficient May 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Basic Computer Skills: PC — Familiar

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Administrative Support — Familiar

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Familiar

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Medical Billing — Familiar

April 2020

Understanding the procedures and forms used for medical billing. Full results: Familiar

Customer Service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Filing & Organization — Proficient

June 2020

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Data Entry — Proficient

June 2020

Entering data quickly and accurately

Full results: Proficient

Scheduling — Completed

June 2020

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Call Center Customer Service — Highly Proficient

May 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Administrative Support — Completed

May 2020

Using basic scheduling and organizational skills in an office setting. Full results: Completed

Typing — Completed

May 2020

Transcribing text using a standard keyboard

Full results: Completed

Attention to Detail — Familiar

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Early Childhood Development — Completed

June 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Data entry: Attention to detail — Proficient

August 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Medical billing — Familiar

August 2021

Understanding the procedures and forms used for medical billing Full results: Familiar

Work style: Reliability — Familiar

June 2020

Tendency to be dependable and come to work

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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