* ****** *. ***** ******

SUMMARY

MONICA M. SMITH

CUSTOMER SERVICE LEADER

PROFESSIONAL EXPERIENCE

GC Services 2016 to Present

The largest privately held outsourcing provider of call center management and collection agency services in North America. FRAUD ANALYST, Weldon Springs, MO (fully remote)

• Create and maintain logs, records, or databases of information about fraudulent activity.

• Design, implement, or maintain fraud detection tools or procedures.

• Lead, or participate in, fraud investigation teams.

• Review reports of suspected fraud to determine need for further investigation.

• Evaluate business operations to identify risk areas for fraud.

• Research or evaluate new technologies for use in fraud detection systems.

• Evaluate business operations to identify risk areas for fraud.

• Research or evaluate new technologies for use in fraud detection systems.

• Document all investigative activities.

• Prepare written reports of investigation findings. North County Children’s Academy, LLC 2014 to 2016

Childcare and day care services for children six weeks to 12 years of age.

PRESCHOOL TEACHER, Saint Louis, MO

• Organized and led activities designed to promote physical, mental, and social development, such as

games, arts and crafts, music, storytelling, and field trips.

• Established and enforced rules for behavior, and procedures for maintaining order.

• Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

• Read books to entire classes or to small groups.

• Provided a variety of materials and resources for children to explore, manipulated and use, both in

learning activities and in imaginative play.

Highly organized, goal oriented

and kind-hearted Customer

Service Leader with a 10-year

history of excelling in all call

center functions. Adept at

quickly providing creative

solutions for customers and

resolving the most challenging

complaints.

C O N T A C T

aduqpb@r.postjobfree.com

217-***-****

linkedin.com/in/monica-

smith-5aa046254/

Rantoul, IL

E D U C A T I O N

ST. LOUIS COMMUNITY

COLLEGE – FLORISSANT

VALLEY, St. Louis, MO

AA - Early Childhood

Development (in progress)

J.S. MORGAN HIGH

SCHOOL, Cicero, IL

General Studies, GPA 3.5

2 Monica M. Smith Resume

• Assisted arriving children with adapting to the school environment by greeting them, helping them remove

outerwear, and selecting activities of interest to them.

• Taught proper eating habits and personal hygiene. YMCA of Berwyn-Cicero 2012 to 2014

A nonprofit organization whose mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

TEACHER’S ASSISTANT, Cicero, IL

• Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

• Tutored and assisted children individually or in small groups to help them master assignments and to

reinforce learning concepts presented by teachers.

• Assisted in bus loading and unloading.

• Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.

• Observed students' performance and record relevant data to assess progress.

• Organized and supervised games and other

recreational activities to promote physical, mental, and social development.

SKILLS

Complex Problem Solving

Active Listening

Critical Thinking

Customer Service

Systems Analysis

Microsoft Suite

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