Alex Saint-Victor

** ********** ******

Tappan, New York 10983

845-***-**** § aduqp4@r.postjobfree.com

Information Technology Professional

Account Manager / Implementation Consultant / Project Management

Aligning information technology with business to create innovative solutions that drive change

Results-Driven Business Strategist with 10+ years enhancing operational efficiencies, increasing revenues, developing solutions, deploying/upgrading technologies and directing major IT initiatives to support mission-critical business processes. Extensively qualified in all aspects of account management, business analysis, product management, software solutions deployment and client relations. Strong ability to translate business objectives into technological requirements and to form successful relationships with clients at all managerial levels. Analytical problem solver, keen negotiator, motivational team leader and skilled project manager with Project Management experience

Core competencies include:

Strategic Planning, Vision & Leadership

Client Relations & Support

Technology Needs Assessment & Consulting

Troubleshooting & Problem Resolution

Solutions Development/Selling & Implementation

Process Re-engineering & Efficiency Gains

Demonstrations, Proposals & Sales Support

Staff Development & Technology Team Leadership

Professional Experience

P.C. Richard & Son, Nanuet, NY November 2009, Present

Family owed electronics and appliance giant. P.C. Richard & Son have been in business for over one hundred years. They currently have fifty-five stores in the New York and New Jersey areas.

Sales Consultant

Demonstrate and assist customers in the sale of appliances, home and auto electronics, small home appliances, computers (laptops and desktops), extended warrantees, and installations.

Third Wave Business Systems, Elmwood Park, NJ July, 2007 – November, 2009

Third Wave Business Systems develops value-driven business management systems with SAP® Business One and Microsoft® Dynamics Great Plains for dynamically growing emerging and midsize companies.

Sr. Implementation Consultant

On-site installation, configuration and management of moderately complex business management software projects

Analyze customers’ business requirements and determine system functionality to meet those requirements

End user training

On-going customer support

Develop project plans and timelines to successfully deploy solutions on time and on budget

Develop and maintain positive customer relationships

Stay current on product releases and new technologies

Perform at a level sufficient to maintain a high level of customer satisfaction

Activant Solution, Yardley, PA November, 2004 – July, 2007

International technology provider of business management solutions serving small and medium-sized retail and wholesale distribution businesses in 3 primary vertical markets: hard lines/lumber, wholesale distribution and the automotive parts aftermarket.

Implementation Consultant

Played key role as senior implementation manager/project manager/account manager, directing client implementations and leading a 4-member implementation team both pre and post live.

Spearheaded Prophet 21’s Commerce Center software package deployment, a Windows-certified wholesale distribution package.

Helped secure largest implementation of ADP Distribution 2000 software package for a cosmetics distributor with $6.5M sales per month. Provided comparable solution on distribution software, forms review/design and screen design/revisions. Created multiple user-defined fields at the customer, item, vendor and sales-order levels.

Improved user training by championing use of “super users” trained in core applications and responsible for training other internal personnel.

Reduced data entry errors and staff time spent in the office by incorporating 3rd-party software solution to one of the larger food distributors in Florida. Enabled outside sales representatives to take orders on a PDA and upload them to the system for processing.

Helped key client realize significant savings by enabling them to utilize foreign printers on Activants’ system, thus eliminating monthly maintenance fees and printer costs.

Repeatedly received perfect evaluation scores from clients satisfied with consulting work and project management/delivery.

Automatic Data Processing Wholesale Distribution Services, Clifton, NJ October, 2001/November, 2004

Multi-million dollar international provider of technical and processing services, including employer, broker/financial and dealer services.

Sr. Implementation Consultant / Project Manager

Directed complete cycle-of-future software and/or hardware installation. Performed pre-sales demonstrations to prospective/existing clients. Provide post live support to clients for a extended period of time as required.

Saved clients time and money in daily operations and streamlined tedious functions, including purchasing and cash flow.

Achieved perfect scores from client satisfaction surveys through exemplary performance and by completing projects on time and within budget.

Lawson Software, Little Falls, NJ January, 1999 – October, 2001

International provider of software/service solutions to customers in manufacturing, distribution, maintenance and service sector industries.

Senior Implementation Consultant

Directed product training and operational usage consulting for Lawson clients and 3rd party business partners. Provided expertise to clients on product knowledge and advised clients on Lawson Implementation of HR, payroll, benefit accrual, time and attendance, time accrual and personnel administration. Acted as point of contact person, keeping client anxiety levels down and troubleshooting/resolving any problematic issues.

Achieved certification on Lawson Software HR Suite after successfully passing required tests for each module. Received certification on Payroll, Benefit Accrual, Time and Attendance, Human Resources, Time Accrual, and Benefit Administration modules, trained customers in-house on each of the modules and acted as a point of reference during each module implementation.

Received glowing feedback/commendation from customers regarding training and support provided during analysis phase

Automatic Data Processing Wholesale Distribution Services, Clifton, NJ

Multi-million dollar international provider of technical and processing services, including employer, broker/financial and dealer services.

Account Manager March, 1997/January, 1999

Recruited to lead ongoing post-live support of 40-member or more client base. Performed detailed needs analysis of client businesses; determined best solutions for deploying additional software and/or hardware and managed complete cycle-of-future software and/or hardware installations. Performed pre-sales demonstration to prospective/existing clients.

Received client evaluation scores of 95+%, satisfying unhappy customers by providing numerous required services and delivering significant results.

Improved inventory control, sales order processing, accounts receivables, accounts payable and general office practices by convincing clients to transform various methodologies/procedures.

Increased sales by championing hardware and/or software upgrades taken into consideration and purchased by clients.

Senior Implementation Specialist September, 1995 / March, 1997

Responsible for a complete needs analysis of clients current business to aid in determining the best method to implement the ADP Distribution Software. Manage all phases of the implementation process, which includes system design, software installation, coordinating hardware installation, required customization, demonstrations of products and solutions, plus training.

Automatic Data Processing National Accounts Division, Clifton, NJ September, 1990 / September 1995

Multi-million dollar international provider of technical and processing services, including employer, broker/financial and dealer services. The National Accounts Division, provided payroll and human resource services to the large-scale clients.

Senior Conversion Consultant

Perform a detailed need analysis of a clients current Human Resource and Payroll needs. Manage the complete conversion cycle which includes business analysis, development of a detailed project plan, field mapping, development of Functional Specification Document, System Setup, custom report creation, custom programming specifications, management of various departments to insure all services are in place for “live” processing, and perform occasional “on-site” and “classroom” training.

Education & Training

BA, Geography, University of Connecticut, Storrs, CT

Technology Skills

Hardware: IBM and compatible PC’s, Apollo Mini Computer, Bar Code Scanners and Tablet PC’s.

Software: Microsoft Office (Word, Excel, Outlook and Access), Lotus Notes, Fortran, Lawson HR Suite, SAP Business One, and ADP D2K Software.

Networks: Intranet office network.

Languages: Fortran and Assembler.

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