EDUCATION

WCCCD

**** - *******

Area of Study: Surgical Technician

Golightly Vocational Technical Center

**** - ****

Area of Study: Mass Communication, I was inducted into the National Vocational Honor Society for maintaining 4.0 GPA and earned a 2-year degree in Mass Media

JENNIFER

PARKS

Customer Service

Representative

PROFILE

Articulate, energetic team player

with exemplary passion for

developing, cultivating partnership

and growing business. As

Coordinator for Community

Outreach at 180 Church, I live for

the isms outlined and will continue

to develop relationship on my

journey for a wonderful career.

CONTACT

PHONE:

586-***-****

Email: aduqo9@r.postjobfree.com

WORK EXPERIENCE

Proctor Loan Protector Call Center Associate

December 6,2022–Current

• Perform administrative tasks; maintained client

documentation and other prescribed duties

• Interact with Customers and insurance agents to discuss hazard insurance requirements

• Support all incoming calls, responded to questions and request from clients/customers/agents swift and

accurately

• As the primary contact for the Clients Customers, provide service in a courteous and efficient manner with the goal of assisting the customer with fulfilling their mortgage Hazard insurance obligations.

Rocket Mortgage Triple Crown Escalation Purchase Specialist April 13,2012–May 2022

• Responsible for supporting and managing escalated clients, while upholding superior communication

between internal departments and clients.

• Maintained Customer satisfaction with 100% Stella scores monthly with forward thinking strategies

• Exhibited high energy and professionalism when dealing with clients and staff

• Collaborated with team members to enhance customer service experience

Skills: Communication, Empathy, Patience, Attention to Detail, Multi-task, Microsoft Word, Microsoft Excel, Appointment setter, Problem Solver, Organization Skills, 70wpm, Active Listener Product Knowledge, Creativity, Time management, Adaptability, Attentiveness, Willingness to learn and Professionalism

Contact this candidate