Veronica Melton

aduqo3@r.postjobfree.com 702-***-****

Work Experience

Customer Care Associate

First Service Residential-Las Vegas-NV 11/2021 to present

•Investigate homeowners, Escrow companies, Realtors and REO institutions inquiries. Provide feedback to Community Management staff regarding unit and community information. Defuse and de-escalate irate customers, provide information, submit work orders and process emergencies for homeowners in the United States and Canada. Verify and update customer information, investigate accounting errors, HOA policies, and security issues for each individual property. Email accounting balances, assisting owners with documents for architectural reconstruction, issuing documents, investigating home violation inquiries and maintaining specified levels of knowledge pertaining to new developments. Bilingual Investigative Criminal Enforcer-Maximus (Government Contractor)Temp/Remote 5/2021 to 10/2021 The Department of Labor and Employment for the State of Colorado • Examine suspicious unemployment claims and hijacking of legitimate claims • Prevent identity theft, money laundering, and account takeovers • Make decisions on evidence gathered, freeze accounts until investigation is completed • Verify authenticity and reviewed unemployment applications, faxed documents, employer information, state issued identification, passports, and Mexican driver’s licenses • interview/interrogate claimants over the phone • Use multiple databases, Amazon workspace, VMWare, and other systems for investigations • Escalate investigative results to the Department of Labor and Employment of the due diligence reviews; and recommend appropriate action.

Bilingual Credit Analyst/Chat Specialist- Credit Karma - Las Vegas, NV 7/2019 to 11/2020

• Assist members with Identity theft • Provide information to improve credit health • Guided members to file credit disputes • Educated Elderly clients on ways to protect their identity Fraud Control Auditor- MGM Resorts International - Las Vegas, NV 4/2019 to 6/2019 Prevent transactional fraud by auditing (hotel folios, POS sales slips, and casino records) Prevent money Laundering and identity theft with internal/employees/and patrons •Investigate surveillance videos to prevent fraud with internal employees and guests Contacted by the Gaming Control Board to collaborate in the apprehension of suspects. Bilingual Paralegal/Fraud Investigator- Law offices of Attorney Kevin Hernandez Henderson, NV 6/2018 to 11/ 2018 • Interview clients, and victims of identity theft Disputed fraud off their credit by contacting the Credit Bureaus, collection agencies, Corporations, Federal Trade Commission, Police, Attorney General’s office, Internal Revenue Service, and the Social Security Administration. Bilingual Underwriter National Debt Relief - Henderson, NV 4/2018-6/2018 • Conducted financial consultations with clients as an alternative to Bankruptcy • Review credit reports with clients • Negotiate debt settlements with corporations to settle accounts. KYC Corporate Fraud Investigator-Caesars Entertainment Las Vegas, NV 8/2015-9/2017 • Investigate and review high-risk business relationships, follow due diligence reviews, and researching internet, press, and public records sources and commercial databases; screening of individuals and related parties to identify Politically Exposed Persons, OFAC matches and negative news; •Work cooperatively with Compliance, the BSA Officers, Security, and the businesses to evaluate the risks associated with high-risk business relationships, including making recommendations with respect to a specific relationship. •Participate in special Anti-Money Laundering due diligence reviews, investigations, and projects, as requested. Stay current on legal and regulatory BSA/AML requirements and money laundering trends, patterns and methods and the associated BSA/AML risks.

Bilingual Fraud Analyst- Barclays US Bank Henderson, NV 12/2014 to 08/2015 • Prevent credit card fraud and money Laundering • Investigate suspicious credit card transactions • investigate customers • Interview suspects applying for credit with stolen identities • Contact victims of identity theft and assist the elderly on how to protect their identity. Bilingual Medical Fraud Investigator- Xerox International (State contract for the Silver State Health Insurance Exchange) Temporary contract Henderson, NV 7/2014 to 12/2014 Investigate and contact persons with suspicious Medical Enrollments • Prevent illegal subsidized accounts

•Use data analysis to generate correct premium charges • Escalate investigative results of the due diligence reviews; and recommend appropriate action. LRIS Assistant/Paralegal- The State Bar of Nevada - Las Vegas, NV 9/2009 to 1/2014 Audit court records to prevent fraud on cases given to Attorneys that were not reported to the State Bar of Nevada • Provide lawyer referrals to the public • Performed collection activity on Attorneys with past due accounts • Assist with intakes for Legal Malpractice & Legal Fee Disputes with Attorneys • Provide referrals for housing, counseling, substance abuse, legal aid, and other non profit agencies for the public and ex-felons returning back into society. Education:

University of Nevada Las Vegas-Dual Major in Psychology and Criminal Justice 2023 College of Southern Nevada Certificate of Paralegal Studies 2013 Rio Hondo College Associate of Arts in Psychology 1995 Google Online Courses studying Data Analytics/Certificate program/ongoing 2021