Gabrielle Taylor

Optical Technician

Newport News, VA 23608

aduqnn@r.postjobfree.com

+1-757-***-****

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Work Experience

Optometric Technician/Medical Assistant

MyEyeDr. - Newport News, VA

November 2021 to January 2023

• consults with patients, accurately document existing conditions and complaints, and chart medical history to prep for Optometrist exam.

• maintain a smooth flow of patients to the doctor and additional office staff throughout the appointment.

• Ensure patients are comfortable with office procedures to which they will be exposed during appointment

• training to use all pretest equipment to preform a range of visual screenings for patients prior to visiting with the doctor

• Conduct contacts lens training for applicable patients and other preliminary testing

• Collaborate with doctors and team members to provide seamless patient experience

• Provide patients a personalized check in/out process that creates a timely, seamless, and positive

experience

• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments

• Assist in appointment confirmations and patient

outreach in partnership with Doctor availability

• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling

appointments and assisting office staff duties as

needed

• Have the ability to at times cross train to other office

• support roles such as Eyewear Consultants and

Optometric Technicians (Varies by office needs)

• Collaborate with doctor(s) and team members to

provide seamless patient experience

Patient Service/Front Desk Coordinator

Myeyedr. - Newport News, VA

November 2021 to January 2023

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience

• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments

• Assist in appointment confirmations and patient outreach in partnership with Doctor availability

• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed

• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric

• Collaborate with doctor(s) and team members to provide seamless patient experience CNA - Certified Nursing Assistant

MARY IMMACUALTE HOSPITAL - Newport News, VA

August 2016 to October 2021

NEWPORT NEWS, VA

CNA/PCT. [August 2016 to current] *

Welcome assigned patients and prep for surgical operations.

• Answer incoming calls.

• Transfer phones calls to doctors or to nurses to give report.

• Calling families for updates on patients.

• Maintain professional dialect between doctors and other departments.

• Report any complaints or observations to the nurse.

• Obtained necessary pre post treatment, vital signs, and weight.

• Transport patients to rooms, or to discharge area after procedure.

• Provided exceptional care to each patient; ensuring the patient comfortability.

• Report any related and unrated information to the Charge Nurse from the patient.

• performs EKG's on in and out patients before surgery. CNA - Certified Nursing Assistant

MARY IMMACUALTE HOSPITAL - Newport News, VA

September 2015 to August 2016

* Perform specific tasks under the direction of the Registered Nurse or Licensed Nurse.

* Provided quality patient care; ensuring patient comfort, hygiene, simple treatments, data collections

(checking vital signs, etc.), and documentations.

* Provided teamwork to assist with additional assignments as directed by the Charge Nurse to for fill the patient care needs.

CNA - Certified Nursing Assistant

THE GARDENS - Newport News, VA

December 2013 to September 2015

* Provide personal care to patients as directed; bathing, grooming, feeding, toileting, etc.

* Prepare patients for meals, serve and collect trays; assist in setting up and feeding residents.

* Help patients with comfortability such as; transferring, lifting, raising and turning patients.

* Monitoring medical conditions warrants; obtaining urine samples, weights/heights, intake/outtake.

* Cleaned units as assigned such as; ice buckets and/or ladles, IV Poles, wheelchairs, carts, and etc.

* Attended all in-service meetings as required and performed any other related duties such as; rounds, and documentations.

CNA - Certified Nursing Assistant

YORKTOWN CONVALESCENT REHABILITATION CENTER - Yorktown, VA April 2012 to March 2013

* Provided nursing assistance to residents in a 70-bed-to-long-term-care facility.

* Displayed strong clinical skills in assessing daily vital signs of patients.

* Assisted residents with activities of daily living including; helping with meals, transferring, using assistance devices, along with dressing and grooming (Total Care).

* Preserved patient dignity and minimized discomfort: Carrying out duties such as; bedpan changes, diapering, and emptying the drainage bags.

Team Member

CHICK-FIL-A - Newport News, VA

June 2005 to April 2012

* Greeted customers and took food orders in timely manner.

* Operate cash register and took payments by cash or credit cards.

* Cleaned and washed work stations and equipment.

* Ensured correct food handling procedures per brand standards.

* Provided excellent upgrade services regarding the menu any specials. Education

CNA Certification

Nursing home - Newport News, VA

2010

Medical Assistant

EVEREST COLLEGE - Newport News, VA

2009

High school diploma

Menchville High School - Newport News, VA

September 2003 to June 2007

Skills

• Customer Service (9 years)

• etiquette (9 years)

• Healthcare (9 years)

• HIPAA (9 years)

• Medical Terminology (9 years)

• Pacu (5 years)

• Certified Nursing Assistant (10+ years)

• Home Health (Less than 1 year)

• Cna Certified

• Nursing

• Vital Signs (10+ years)

• Phone Etiquette (10+ years)

• Medical Office Experience (3 years)

• Patient Care

• Hospital Experience (10+ years)

• Epic (5 years)

• ICD-10 (5 years)

• Multi-line phone systems

• Acute care

• Documentation review

• Medical records

• Patient monitoring

• Medical coding

• Critical care experience

• Phlebotomy

• Medical billing

• Infection control

• Employee relations

• Data collection

• ICD-9

• CPT coding

• Ophthalmology

• Optical experience (1 year)

• Communication skills

• EMR systems

Certifications and Licenses

CPR

March 2015 to September 2020

Certified Nursing Assistant (CNA)

State Tested Nursing Assistant

BLS Certification

Assessments

Nursing assistant skills — Familiar

September 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

PROFESSIONAL SKILLS & COMPETENCIES

• Compassionate Care

• Customer Service

• Medication Support Hygiene Standards

• Testing Assistance Vital Signs

• HIPAA Regulations

• Medical Terminology

• Healthcare Software

• Microsoft Suite

• Maintain Brand Standards

• Certified PCT (patient care tech)

• Strong phone etiquette

Contact this candidate