Melisshea Robertson

Great People Person

Tyler, TX 75701

aduqnj@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

Collection Specialist

Ace Bail Bonds - Tyler, TX

August 2021 to December 2021

I was able to use my customer service skills as well as proper office equipment to collect monies owed to company from individuals whom we provided services to while previously incarcerated. Insurance Specialist

UT Health East Texas - Tyler, TX

July 2018 to July 2019

I was responsible for insurance verifications for over 900 patients receiving home healthcare from my company. I answered calls and questions by phone and in person regarding insurance for private as well as commercial policies as well. I utilized all office equipment such as telephone and copier and fax. I am familiar with verification programs, including DME authorizations as well. I am dependable and a hard and fast learner and also very good with people.

Customer Service Representative

Convergys - Jacksonville, TX

July 2015 to November 2017

I did customer service for Anthem Medicare. I answer calls from Providers offices as well as members who are enrolled in our Medicare plans. I utilize a computer as well as a phone for my duties. I provide customer service to the callers to the best of my ability using the resources that I have. I provide excellent customer service to the caller by using active listening skills and educated language skills as well as kind but firm answers to their inquiries.

Sergeant/Supervisor

East Texas Treatment Facility - Henderson, TX

October 2011 to July 2014

Responsibilities

Keep offenders secure and safe during their treatment time at the facility. Accomplishments

I became a supervisor in less than two years with the company. I became a certified mentor within one year with the company. I became Collateral Duty Safety Officer (CODS) and dealt with many Risk Management situations during my time with the company.

Skills Used

Great People Skills

Positive Attitude

Great Offender Management Skills

Fast Learner

Dependable

Warranty Service Agent

Stream Global Solutions - Jacksonville, TX

September 2010 to May 2011

Responsibilities

I worked as a warranty agent for a phone company. I took inbound calls from customers who need help with the working condition of their phone. I assisted with their inquiries with a positive attitude and well mannered behavior. I worked on computers and I am familiar with all windows program. Accomplishments

I was a great service rep

Skills Used

great listener

fast learner

great people skills

dependable

Customer Service Representative/Call Center

eTech - Rusk, TX

March 2010 to September 2010

Responsibilities

I contact businesses all over the country confirming their information for the yellow pages in the telephone directory. I use a computer and different Internet sites to find information about the business as well. I have to utilize my customer service and multi tasking skills throughout my time at work. Accomplishments

I am a great customer service rep

Skills Used

people skills

great listener

fast learner

great communication skills

Front Desk Clerk

LaQuinta Inn & Suites - Jacksonville, TX

June 2009 to February 2010

Responsibilities

Using my customer service skills, I help guest with making reservations. I also answer the phone and provide information to customers about the hotel such as rates and availability in the hotel. I have been with the hotel since before it opened its doors in July. I also have light duties such as keeping the lobby clean and public areas as well.

Accomplishments

I helped in the opening of the new business in the city. I was the first front desk clerk for the company in this location.

Skills Used

great listener

great people skills

fast learner

hard worker

Warranty Service Agent

eTelecare - Jacksonville, TX

September 2008 to March 2009

Responsibilities

I worked as a warranty agent for a phone company. I took inbound calls from customers who need help with the working condition of their phone. I assisted with their inquiries with a positive attitude and well mannered behavior. I worked on computers and I am familiar with all windows program. Accomplishments

I am a great customer service rep

Skills Used

Great listener

fast learner

great communication skills

hard worker

great attitude

Customer Service Agent

SITEL - Bogalusa, LA

July 2005 to September 2007

Responsibilities

With the assistance of a telephone and a computer, I handled calls for two different accounts. I handled customer service calls for a federal bank in the northern states. I also made reservations for guest, thru a travel agent, wanting to vacation on a cruise. I also assisted the travel agents in all the accommodations for the guests during their cruise. I use my great customer service skills in making great production for my company.

Accomplishments

I am a great customer service rep

Skills Used

Great communication skills

Great listener

Fast learner

Great attitude

Hard worker

dependable

Education

High school diploma

Jacksonville High School - Jacksonville, TX

1993 to 1997

Skills

• Customer Service (10+ years)

• Customer Care

• Call Center (7 years)

• CSR (8 years)

• Customer Support

• Commercial Insurance

• Insurance Verification (2 years)

• Medical Insurance (5 years)

• Medical Scheduling

• ICD-10 (3 years)

• Home Care

• CPT Coding (3 years)

• ICD-9 (3 years)

• Medical Records (2 years)

• ICD Coding

• Medical Billing

• Medical Coding

• Microsoft Office

• Medical Office Experience (1 year)

• Data Entry (5 years)

• Microsoft Excel

• HIPAA (10+ years)

• Office experience (2 years)

• 10 key calculator

• Communication skills

• Typing

• Microsoft Word

• English

Assessments

Front Desk Agent (Hotel) — Highly Proficient

June 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service Fit — Proficient

July 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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