Education Instructor Materials Supervisor

JERRY CAVALLARO

Email: *****@*****.*** Phone/Text: 937-***-****

Experience with supply chain, procurement, and operations management. Seek to find opportunities, process improvements and KPI targets to ensure a better experience for customers external and internal.

OBJECTIVE: To apply my team building, sales, marketing, management, planning, customer service skills and operations experience within a team in order to achieve company and customer objectives.

ACHIEVEMENT HIGHLIGHTS

* Procurement Materials Supervisor of large-scale manufacturing environment

* Supply chain specialists with harvest to finished goods to logistics involvement

* Experienced ERP Planner replenishment of component inventories

* Six Sigma White Belt Certification

* Project manager for roll-out of National Platform, e-Home America

* Previous Warehouse Manager with experience with OSHA and MSDS

* Manager with vision to assess, interact and lead change needed to accomplish objectives

* Transitioned poor performing operational environments into goal achieving operations

* Overhauled workflow processes in order to maximize efficiency

* Established low-cost marketing practices using social media and other internet sources

* Directed the development, implementation and marketing of national web-based platform

* Reviewed, updated and created process related workflows, forms, and procedures

* Personnel manager with experience in interviewing, hiring, discipline and follow-up

* Developed, wrote, presented and evaluated technical training materials and handouts

* Source, harness and utilize technologies in order to generate needed results

* Very detail and task oriented

* Bachelor Of Business Administration Degree. Mississippi State University

PROFESSIONAL EXPERIENCE

Materials Supervisor/Customer Service/Account Manager/Forecaster/Planner, Int’l Corp (3/2014 - Present)

Ability to work autonomously and lead initiatives is necessary

Created training workflows for all processes in department

Created and evaluate KPI’s for department

Reformatted Metrics/Planning Excel sheets for multiple categories to more quickly evaluate data

Key contact person for multiple North East U.S. customers

Coordinate sales orders for Eastern United States client base

Manage channels including scheduling, warehouse, transportation, production, brokers, sales and customers

Manage replenishment of inventory in Eastern warehouses to meet forecasts

Manage product inventory to ensure adequate product shelf life

Meet delivery requirements of customers for products and promotions

Develop daily, weekly forecasts using customer trends and macro historical trends

Input customer orders and forecast product needs to minimize product shrink

Research order discrepancies and resolve billing issues

Determine and initiate logistical needs for the transportation of product to warehouse and customers

Managed Orefield, PA site for sales orders, inventory, forecast, logistics

Mortgage Loan Officer, Polaris (4/2013 - 10/2014)

Sales, marketing, workflow, operations, channels management. Relationship focused.

Performed underwriting and audit reviews

Relationship and sales focused

Process focused to ensure superior experience for customer and referral sources

Sales Manager, HomeServices Co (1/2011- 4/2013)

Key go-to for relationship building, sales and B2B marketing activities

Manager delivering homeownership plans, audit readiness and compliance

Provided training, mentoring, and compliance coaching

Championed sales culture while managing origination and loan processing staff

Conducted routine meetings to educate sales force and personnel

Developed, implemented compliance, audit and marketing and action plans

Originated loans and provided underwriting decisions

Managed multiple channels up and down in order to achieve results

Mortgage Banker, Stockton Mortgage Corporation (12/2009-12/2010)

Sales and process management focused to maximize relationships for repeat business

Originates and processes home loans

Analyzed file and facilitated necessary 3rd party info such as appraisal, credit and legal work Marketing activities involving web-based, print and in-person marketing

B2B Marketing using email, and personal visits

Created company operations workflow checklists to foster compliance and audit readiness

Director of Homeownership Center, Community Ventures Corp (8/2008-12/2009)

Managed all housing related departments (mortgage, education, counseling)

Team lead for the finishing of development and national rollout of eHome America platform

Key representative for company when involved with audit, compliance and community activities

Directed and coordinated activities toward attainment of goals and objectives

Analyzed activities, costs, operations and forecasts within department operations

Directed and oversaw lending, credit counseling, virtual and classroom education departments

Set policy, compliance standards and vision for department

Marketed housing related loan programs to targeted populations

Underwrote loans to in-house and secondary market guidelines

Ensured office was in compliance with all state and federal regulations in order to be audit ready

Director, Sales & Marketing, Frontier Lending Company (2/2006- 1/2008)

Managed new office involving sales, compliance and regulations.

Managed start-up sales office with full accountability of all aspects of daily operations.

Set goals, monitored and coached staff on strategies in order to meet office and company goals.

Trainer of staff for maximizing service quality and customer experience.

Cultivated, retained referral sources for continual business loan production

Coach for sales development, client interviews, business solutions and all back-end processes

Ensured office in compliance with all state and federal regulations in order to be audit ready.

Manager, Loan Processing & Closing, Kentucky Housing Corp (03/2002-01/2006)

Managed, created needed results and provided stability to department

Developed procedures, forms and programs for department

Directed and coordinated activities of loan processing and closing staff.

Selected, trained, supervised and evaluated staff.

Created and monitored loan policy and procedures

Developed a complete workflow manual with all software and task functions clearly stated.

Reviewed all pre- and post-closing conditions for acceptance of delivery to investor.

Approved usage of attorneys and closing agents as representatives of company at the loan closings.

Created complete instructions for closing agent to prepare closing documentation.

Set standard for the performance of the entire loan closing process.

Coached lender personnel on program changes, procedures, standards and compliance items

Monitored and approved the balancing entries of department cash flow accounting

Technical Assistance Administrator – Kentucky Housing Corp (KHC) (8/1999-3/2002)

Hired to create, deliver, and present training materials to existing and prospective lending partners.

Responsible for training lender personnel on KHC mortgage loan applications

Tracked lender partner progress and provided training to real estate agents

Maintained certification with Kentucky Real Estate Commission to provide Continuing Education

Approved Real Estate Education Instructor

Large and small group trainer

Contact person for Department on inquiries into the single-family mortgage loan program

Prospected potential lender partners and presented partnership program.

Conducted follow up as well as assisted lender in FHA approval and KHC compliance.

Conducted training on loan programs, guidelines, and procedures

Developed, presented training materials utilizing PowerPoint, white board, and direct Web access

Assisted in the development and presentation of KHC lender school classes.

Developed forms and manuals to assist others in the origination and processing of loans.

Community Lender – Banc One Mortgage Corporation (7/1998-8/1999) Lexington, KY

Community Lending loan originator (CRA). Specialist in outreach activities involving homebuyers and community reinvestment. Developed multiple relationships with realtors, attorneys, insurance agents, finance companies. Utilized technologies to input, transmit, and process workflow

Gained authority to provide on the spot loan decisions with loan authority up to $500,000

Relationship Banker – Bank One Kentucky (1/1998-7/1998) Lexington, KY

Successfully secured position within company due to closure of equity loan department. Professional client contact dealing with deposits, loans and investment products. Focused on retention of current clients and development of new business. Loan officer of all types of loans: secured and unsecured. Consulted, evaluated, and profiled clients leading to cross-sales and new business. Originated and closed own equity loan pipeline of business. Profiled clients in order to gain needs assessment.

Retail Lender – Bank One Kentucky (3/97-12/97) Lexington, KY

Secured position with bank which gave rise to more opportunities for growth within the company.

Mortgage Loan Sales Originator of Equity Products.

Originated new equity mortgage loans for bank via teleconsulting, referrals, and personal contacts.

Performed the closing of my entire pipeline of approved loans.

Acted in management capacity as needed

Branch Manager/Sales Manager – Community Trust Bank (6/1995-3/1997) Lexington, KY

Hired to start-up new bank branch and to begin a sales/service culture within the bank. Champion of sales/service culture for bank office. Focused on building new business and customer relations with existing bank clientele. Developed sales plan and marketing efforts to promote financial products. Coach, counsel, and support branch staff to meet/exceed goals and standards. Loan officer for bank. Attracted loan business via in-person call efforts to builders, realtors, and existing clients. Operated and developed process and procedures of performing teller functions. Developed office into a team through team building. Hiring officer for office and administered on-site training for new hires. Developed and implemented branch budget. Supervised staff. Fully accountable for the sales development, cost containment and P&L.

Branch Manager – Sherwin-Williams Company (1991-1995) Lexington, KY

Promoted due to achievement of turning around the profitability of rural branch. Administered all aspects of business environment at retail/commercial sales office. Recruited, developed, and directed staff on procedures, workflow and sales generation. Sales manager for inside/outside sales staff with commercial/industrial sales client focus. Training manager for new regional recruits. Total sales, profit and loss responsibility. Reviewed financial reports to plan sound strategies aimed at profit and expense control. Stressed team effort toward accomplishing company objectives. Managed and monitored assistant manager in all areas of the business. Supervised staff of six. Maintained OSHA compliance and safety.

Operations/Warehouse Manager – Sherwin-Williams Company (1989-1991) Columbus, OH

Promoted to this position due to my vast and complete product knowledge. Directed all sales, operations, and administrative functions of commercial and industrial branch. Coordinated functions with suppliers

Created, supervised product & service orders and logistically ensured timely delivery to the clients. Controlled billing & accounting functions of branch and coordinated balancing with main office. Mastered color matching which led to architects and decorators seeking out my services. Trained and supervised staff of nine

Key Words: Director, Vice President, Executive Management, Management Team, Project Manager, Product Manager, USA, North America, strategic planning, tactical planning, profitable, turnarounds, domestic, national, execution, acquisitions integration, business unit consolidation, implementation, performance optimization, human capital management, team leadership, employee relations, employee development, team building, risk management, strategic partnerships, Lean, continuous improvement, food, foodservice, grocery, wholesale, sales growth, cost containment, ingredients, branded food products, production, multi-site manufacturing, consumer products, consumer packaged goods, CPG, ingredients, product development, fast moving consumer goods, SQF, safe quality food, financial planning and analysis, P&L, profit and loss, vendor management, business planning, financial reporting, project management, business analysis, risk management, internal control, information systems, metrics, benchmarking, financial metrics, analytics, forecasting, performance metrics, operations, regional manufacturing plants, business units, regions, channels, marketing, strategy, HR, human resources, negotiations, employee relations, employee development, team building, relationship management, process improvement, outsourcing, KPI, key performance indicators, Oracle ERP systems deployment, ERP implementation, strategic sourcing, purchasing, lean supply chain management, cold chain, materials management, demand planning, sales & operations planning, S&OP, price forecasting, inventory management, packaging, procurement, distribution, warehousing, production, logistics, inventory, supplier development, cold chain management, transportation, strategic sourcing

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