Dorothy Coleman

Detroit, MI *****

aduqn5@r.postjobfree.com

702-***-**** / 313-***-****

Authorized to work in the US for any employer

Work Experience

CSR /DISPATCHER

DDOT - Detroit, MI

September 2017 to Present

Answering inbound calls from customers and drivers. Scheduling trips,reassigning trips for dispatchers and drivers. Arranging breaks, start and ending drivers availability. Making outbound calls to customers and providers mapping locations and connecting customers with other providers out of service areas. Customer Service Representative

J & B Medical Supply - Wixom, MI

March 2017 to September 2017

Answering inbound and outbound calls. Sending Incontinence supplies to members. Setting up and cancelling accounts checking insurance . Tasking various departments to follow up on accounts. Fed- Ex and Ups Tracking.

Dealer Enrollment Specialist

iVantage Group/ Credit Acceptance - Southfield, MI December 2016 to March 2017

Consistently, and efficiently, review and process Dealer Enrollment Packages in accordance with company policies Assist in processing documents submitted under the Document Submission Process. Timely process Dealer Fact Sheets, with high degree of focus on quality Create and Draft Dealer Documents: Ensure all documents are accurate, legible,and in compliance with the appropriate corporate policy.

Customer Service Healthcare

Health Alliance Plan - Detroit, MI

August 2016 to December 2016

Receiving inbound calls, also making outbound calls to members, providers and hospitals.

Informed members on product lines HMO,PPO,Market Place Plans Assists members with benefit information, claims, procedure codes, and premium payments.

Emailed and faxed members benefit information, letters and products Hippa Certified

Healthcare Expert

Novo One Blue Care Network - Highland Park, MI

July 2011 to July 2016

Healthcare Expert

Novo One/Blue Care Network, Highland Park, Michigan 07/2011 to 07/2016

Analyzes, evaluates, resolves and responds to customer inquiries Corresponds with pharmacists daily on authorizations and quantity limits Provides service to providers concerning claims inquiries Provides servicing responses by phone sends out self-composed contact letters to members Initiate status reports to Management Supervisor of Engagement Committee Preparing events and functions to motivate and help progress with over 200 employees on site

Mortgage Loan Processor

General Mortgage Corporation - Detroit, MI

January 2005 to February 2009

General Mortgage Detroit MI

01/2005 to 02/2009

• Prepares your mortgage application file

• Works with Loan Officer assuring financial profile fits lending guidelines

• Proof reading documents for delivery to mortgage underwriter

• Liaison between customers and financial institution until loan is processed Collections Specialist

Mel Farr Ford - Oak Park, MI

September 1996 to February 2004

• Assisted clients who purchased used vehicles

• Set up payment plans, interest rates, monthly payments

• Retrieved titles, for vehicles

• Proofread documents for signing,

• Liaison with Ford Motor Credit daily on delinquent accounts Education

Pershing

High School Diploma

High school diploma

Schoolcraft College

Skills

• Dispatch

• Customer Service

• Communications

• Advocate

• HIPAA

• Cold Calling

Additional Information

1. Attended Middleton Real Estate School in 2005 Southfield MI 2. Taken a Appraisal Class to become a certified Appraiser. 3. Class was a 6 month course/ Certificate Pending upon Payment 4. I learned to take pictures of full property, measure and examine full condition of property and add any additions, amenities or upgrades done to the property to asses value.

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