RAPINDER KAUR BOLINA

Unit-***, **** *** Street, Surrey, BC Cell: 604-***-****

V3R 0W2 Home: 604-***-****

Email:aduqmv@r.postjobfree.com

OBJECTIVE: To obtain a position that offers an opportunity to apply and expand my years of knowledge and experience.

KEY SKILLS AND RELATED EXPERIENCE

Excellent Customer service skills

Excellent team player and enthusiastic approach to work

Punctual always and highly self-motivated individual

Values Leadership and has organizational talent

Coordinate and assigned duties

Able to communicate effectively with managers, customers, and coworkers

Proficient in MS Word, PowerPoint, and Excel

WORK EXPERIENCE

PALADIN SECURITY: (Sept 2014- Present)

Security Administration at Oxford Properties Vancouver (June 2019 till present)

Administrate and maintain daily front office operations, including greeting clients, responding to calls, and performing billing tasks with accuracy.

Arrange meetings and conferences, maintain calendars, and schedule.

Carries out a wide range of sensitive and diverse administrative and operational duties within the department including general reception tasks.

Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.

Effectively resolving customer concerns, and complaints regarding policies and procedures.

Site Supervisor, BCIT Annacis Island Campus (July 2016 to June 2019)

Set a schedule for the activities of the Dispatchers and Security Officers during assigned shift.

Reviews Dispatch Logs and Incident Reports for accuracy, completeness, and activity needing follow-up. Submits virtual daily reports to the clients and Manager.

Meets bi-weekly with the Client Service Manager to review operational challenges with resolutions, staffing, succession planning, and Paladin programs.

Prepares campus Key Performance Indicator report for monthly review and maintains site margins/pay rates in accordance with expectations of the Client Service Manager.

Second In Command, BCIT Downtown Campus (January 2016-June 2016)

Secondary on-call and received phone calls at any time of the day/night when the Site Supervisor was not available. Also assumed the Site Supervisor role when he/she is on vacation.

Assisted with scheduling, covering call off and open shifts, and reviewing reports for accuracy and completeness

Ensure that all site security staff are trained to carry out the operation.

Reviews on a daily basis all incident reports and submits to the clients and Manager Follows up with security staff to ensure full performance.

Took care of training requirements for new hires, continually updating new hire folders as necessary and ensuring all staff records are up to date.

Shift Supervisor BCIT Burnaby (April 2015-December 2015)

Communication officer BCIT Burnaby (Feb 2015 to June 2015)

University Lecturer, LP University, Jalandhar, India (2010-2012)

EDUCATION AND TRAINING

Human Resource Management Certification 1/2019- Present

Simon Fraser University, Surrey, BC

Bachelor’s in Technology in Electronics and Communication 8/2007- 07/2010

LP University, Jalandhar, India

Diploma in Technology in Electronics and Communication 8/2004- 07/2007

LP University, Jalandhar, India

Diploma in Networking 6/2008- 08/2008 Jetking Info train, Jalandhar, India

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