Sherry White

Advanced Customer Service- Administration Support

Detroit, MI

aduqla@r.postjobfree.com

313-***-****

* Over 10+ years of Customer Services experience with phenomenal organization skills.

* Computer-literate performer with extensive software proficiency covering wide variety of

applications:

Microsoft Office, Excel, Word Microsoft Outlook etc.

* Dependable professional with honesty and integrity. Effective leadership and optimal business

relationships

* Exceptional listener and communicator who effectively conveys information verbally and in writing

* Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and

streamlining complex work processes

* Flexible colleague who thrives in environments requiring ability to effectively prioritize and juggle

multiple projects while meeting deadlines.

Work Experience

Advisor

Teleperformance

May 2019 to Present

I work in a Call center environment where I activate GM, Chevrolet, GMC and Cadillac vehicles for

Onstar. Professional, articulate and must meet metrics for daily sales quota. I'm also being trained in the member services team, assisting customers with navigation, preparing roadside tickets all inquiries. I also joined several other Departments, Test & Learn team where we test out new processes before providing to the whole call center to see how the new process works out. During this process I speak with members to activate, provision and BBWC provide service on all and activations of services. I run diagnostics and explain Onstar’s Safety and Security program in detail while selling the various packages.

while providing excellent customer services.

Facilitator

Jewish Vocational Services - Southfield, MI

February 2018 to October 2018

As a Facilitator, I work with both challenged and disable people. Preparing them for becoming

independent and ability to work in the community. I transported and assist the clients to the jobsite for

approximately 3- 4 hours a day. I Delegated job task and evaluate there performance daily. Notate and

document my observations of each individual daily activities into DARTS system.

Family - Caregiver

Self Employed - Detroit, MI

December 2010 to March 2018

Guardian and Power of Attorney where I handled all aspects of care for individual. Cooking, Bathing, Banking, Appointments and pay bills and social outings/activities social outings/activities.

Customer Service-Dispatcher

AT&T - Southfield, MI

September 2000 to February 2011

Began as a CSR, assisting customers with all inquiries regarding there Communication needs, Internet,

TV, and wireless, landline. Making payments, establishing new service, transfers and disconnections.

Accepted payments for accounts. Sales driven, meeting and exceeding metrics/quotas in a Call Center

environment. 2008 - I Worked as a dispatcher in UVERSE. I Dispatched technicians on both installations

& repairs jobs in the midwest region. Also, contacted customers as a follow up to check if services are

working to there satisfaction. I also scheduled appointments for the technicians and emergency calls. I

also worked on CRM systems.

Claims Processor -

Metlife Insurance - Southfield, MI

October 1997 to September 2000

processed medical claims for the General Motor employees that were on disability/sick and accident.

Contact providers verify condition, Update demographics and verify information on medical. Dates,

incident, injury. Contact physicians for information.

Education

Associates Degree in Liberal Arts/Business

Wayne County Community College - Detroit, MI

Skills

Proficient with Microsoft word, Excel, Outlook and Advanced Customer Service Representative, Sales,

Call Center (10+ years), Customer Care, Call Center, CSR, Customer Service

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