Hope Vaughan

Customer Care Advocate

Dayton, OH *5406

aduqkm@r.postjobfree.com

+1-937-***-****

Work Experience

Receptionist

Community Foot Specialists - Beavercreek, OH

January 2022 to May 2022

I checked patients in and out at a Podiatrist's office, collected copayments, copied insurance cards, photo ID. I took patients back to the exam rooms, cleaned the rooms, asked patients to provide their weight, and other specific questions regarding the completion of their chart. Senior Fraud Specialist

Synchrony Financial - Kettering, OH

May 2018 to February 2021

I input fraud claims on credit cards, answer incoming calls, replace lost/stolen credit cards Customer Care Advocate

Caresource - Dayton, OH

April 2013 to August 2017

• Answered phones assisting members with ordering insurance cards

• Changing Provider's names on the card, taking billing information

• Speaking with Providers assisting with their claims

• Giving benefit details for members

• Checking a member's eligibility

• Assisted with State Complaints by contacting Providers with resolutions Federal Work Study Student

Miami - Jacobs Career College - Troy, OH

January 2012 to December 2012

• Distribute documents printed by students and instructors

• Make copies for students and instructors

• Collect and file attendance folders, and check student mailboxes Education

Associate's Degree in Electronic Medical Record in Medical Jacobs Career College - Troy, OH

January 2011 to December 2012

Skills

• DATA ENTRY

• FILING

• MEDICAL CODING

• TYPING

• CUSTOMER SERVICE

• Call Center

• Medical Terminology

• Phone Etiquette

• Anatomy Knowledge

• Reliability

• Team Work

• Flexibility

• Problem-solving

• Front desk

Additional Information

Skills

• Ten years of customer service experience

• Data entry, typing, filing, and faxing

• Telephone etiquette

• Working knowledge of Medisoft Software for Medical Coding

• Knowledge of Anatomy I & II, and Pathology

• Medical Terminology

• Dependable

• Punctual

Externship

Sidney Chiropractic Center, Sidney, Ohio

October - December 2012

• Learned how to schedule patients, bill their insurance

• Escorted patients to the examination rooms

• Put patients on chiropractic equipment

• Developed X-rays, took pictures of X-rays to be uploaded into patients' file

• Filed and removed outdated X-rays

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