Melissa Santiago

Milton, NY 845-***-**** aduqk3@r.postjobfree.com www.linkedin.com/in/melissasantiago- Assistant Project Manager

Skills

Microsoft Office products (Outlook, Excel, Word) & Google Suite products (Gmail, Docs, sheets, drive) Canva, SharePoint, Adobe & Apple Products

Strong communication, organizational, multi-tasking, and interpersonal skills Time management skills with the ability to meet deadlines and stay on budget Administrative skills, Data entry, marketing, hiring, scheduling, critical thinking Fluent in Spanish

Experience

Virtual Assistant

Livearthco Consulting LLC REMOTE

March 2022 – present

• Arranging appointments, by telephone or email for the real estate salesperson.

• Assemble documents for listings and closings

• Typing contract forms for approval of broker

• Prepare flyers or promotional information for approval by broker

• Schedule appointments for salesperson/broker to show listings

• Gather information for COMPS

• Perform secretarial and clerical duties such as typing of letters, filing and email management Client Concierge

Spolin Law PC REMOTE

July 2022 – November 2022

• Arranging appointments, by telephone or email for the attorneys.

• Inputting data related to new and current clients

• Drafting Letters

• Answering and making outgoing calls

• Mailing legal documents to clients as requested by the attorneys

• Gather important information& documents pertaining to cases to assist the legal team

• Serve as a liaison between the legal team and the clients to ensure all cases are handled as smoothly as possible

Assistant Project Manager

Creative Visions Painting Plus Beacon, NY

May 2018 – September 2021

• Carrying administrative duties such as filing, typing, copying, binding, scanning

• Writing letters, estimates, and emails on behalf of the owner.

• Preparing and sending customers invoices as well as collecting payments and accurately reflecting payments in system.

• Ordering materials prior to job commencement, scheduling subcontractors for upcoming projects.

• maintaining logs of materials used/purchased, man hours and all other costs to ensure we stick to the budget and timeline established by the Project manager.

• Provide information to customers and sub-contractors as needed.

• Handling sensitive information in a confidential manner.

• Replying to email, telephone, or face to face inquiries.

• Develop and update administrative systems to make them more efficient

• Oversee and supervise the work of junior staff.

• Maintain up-to-date employee pay information

• Preparing and sending customers invoices as well as collecting payments and accurately reflecting payments in system

Intake Coordinator / Clinical team Assistant

Mederi Caretenders & Apex Home Healthcare (LHC Group) FL December 2015 – May 2018

• Primary job function includes timely and accurate completion of initial referral while ensuring all necessary medical documentation is in place to complete the patient's admission.

• Making necessary calls to verify benefits and eligibility for patients currently participating in Medicare as well as Medicaid managed plan and commercial insurance payers.

• Accountable for maintaining referral logs and making them

• available for review by sales staff as needed.

• Develop and maintain relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services.

• Effectively communicate with physicians and facilities on a regular basis to ensure a smooth transition for patients into home healthcare.

• Frequently keep up with current State and Federal regulations related to home healthcare to accurately provide skilled services.

• Data Entry duties, including entering oasis information from paper to computer system ensuring all information is accurate for proper diagnosis and billing Administrative Assistant (Completion Dept)

EQT Corporation Pittsburgh, PA

October 2013 – July 2015

• Assigned to EQT Corporations Completion Dept. and assisted in the processing of invoices and related A/P Processes.

• Worked closely with our procurement department to ensure all charges agree with current MSA.

• Requisitioning Purchase Orders as necessary.

• Accurately and effectively coded and routed invoices to the appropriate managers for final approvals.

• Assisted in the training process of new employees including the development of training materials as necessary to ensure proper training

Office Manager

All Creatures Veterinary Clinic Port Orange, FL

January 2005 – July 2013

• Coordinated all functions of the practice including the development of business plans and operations.

• Supervised all personnel functions, including hiring, compensation, benefits termination, payroll, and record keeping.

• Developed and implemented systems to ensure that the front desk and technicians were offering our clients and patients the highest level of care

Education

Tampa School of Real Estate Tampa, FL

9/2021 – 11/2021 • Real Estate Salesperson license Daytona Bch Community College Debary, FL

1998-1998 • Office Support technology

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