Human Resource call center Date Entry

Frenchon Wells

Phone: 757-***-****

aduqju@r.postjobfree.com

Objective

Seeking a career where my 20+ years, of handling crisis situations, customer service, admintrative assistance, Date Entry, counseling, supervisory and social work experience can be beneficial and utilized within your company.

Employment History

Triage Consultant

03/2014-01/2022 Beacon Health/ValueOptions Inc. 1434 Crossways Blvd, Chesapeake VA

Identify high risk crisis cases and respond in appropriate manner. Provide professional social work services in support of the Family Advocacy Program (FAP) requirements and initiatives for the Military and their families. Provide direct assistance and professional advisory services, services, resources, referrals, and consultation on various Employee Assistance Programs and work/life issues to military service members and their families experiencing personal and other problems. Set up and offer Special needs resources, inform family of the DVR and Workforce Innovation and Opportunity Act (WIOA). Provide a brief initial screen to discern risk and /or immediate intervention, and called to appropriate resources as needed. Conduct a comprehensive professional assessment of the participant need for counseling, which included but not limited to: childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, addiction, disorders, health and wellness, work issues and other specialty and add-on services. Gathers and manage records of all required demographics and eligibility data in the case management system.

Family Services Specialist

09/2012 – 03/2014

Portsmouth Department of Social Services

1701 High St, Portsmouth, VA

Provide professional social work services in support of families in crisis. Conducted Home Visits, document information in Oasis, Service plans, Family Safety Plans for families. Serves as the community liaison with social services and civilian agencies to promote timely information exchange, coordinate collaborative prevention efforts, and establish resource links and community services. Conduct CANS assessment on children. Generate FAPT package and meeting for families. Complete Funding Authorization form/Thomas Brothers. Help families to obtain resources. Call center, outbound, inbound calls, phone counseling, and crisis 911. Case Manage, review and evaluate information gathered from applicants to determine eligibility for public assistance programs and services. Interpret rules and regulations associated with assistance. Screen application and assist applicants in completing necessary forms. Completes documentation, maintains case records and prepares required reports on time and in compliance with requirements. Conduct Interim reports, renewals and certification of clients. Determines initial and ongoing eligibility for benefits and public assistance programs (SNAP, TANF, Medicaid) and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies. Ez-File forms. Help Clients with voter registration forms etc. Send out notice of actions depending on status of each client’s case. File fraud claims, conduct interviews through telephone and face to face. Kept case files up-to-date, thorough, and accurate. Conducted Home Visits, document information in Oasis, Service plans, Family Safety Plans for families.

Exec. Assistant/Program Manager

08/2006 - 08/2012

Old Dominion University

Norfolk, VA

Serve as liaison to the Department Chair, Directors and students of the MTX and MSA programs as well as manage cases of students on Academic Probation. Counsel / advise students currently enrolled in the BS, BSBA (Accounting), MS in Accounting (MSA), and Master of Taxation (MTX) regarding their program of study and the graduation requirements throughout the semester. Supervised, establish and continually monitored all Office Assistants, Graduate Assistants and work study workers while they preform customer service standards to ensure students and staff members are being supported. Assist students in obtaining internships; provide program information and general information Provide support for the faculty advisors and the activities related to the three student clubs: MAAC, Beta Alpha Psi, and the MSA Association. Provide information to students, faculty, and staff that pertain to academic success, student performance, and curriculum. Enter class data in computer. Schedule rooms for classes each semester Advises students and assist with drop / add courses, Meet with students to determine when to remove blocks from student records. Monitor enrollment and cancel low enrollment classes. Independently work on special projects and reports. Recommend to faculty techniques for resolution of technology- related problems using knowledge of software programs. Design layout for Accounting brochures. Prepare class schedules and obtain classroom assignments Maintains and perform budget activities within the department Process purchasing, travel and payroll documents Maintain and sign payroll documents for adjunct professors, hourly employees and work-study students.

Administrative Specialist III

02/2003 - 08/2006

Norfolk State University, EIS

Norfolk, VA

Composes correspondence, reports and forms; creates, and updates reports Retrieves, handles and distributes mail; establishes and maintains necessary files; answers telephones, receives visitors; maintains and monitors supplies Prepares departmental purchase requisitions / purchase orders; monitors budget spending; Assists end users with front line questions regarding status and access to administrative systems; logs and maintains both written and telephone requests and incidents to ensure resolution. Handle all work order request; coordinates and maintains filing system; ensures prompt handling and storage of pertinent office paperwork; packs, labels and forwards reports for storage and destruction in accordance with established policy. Receives shipments and enter data into automated system.

Head Start Contact Teacher

08/1997 - 05/2001

Stop Organization

Norfolk, VA

The (Newtown Rd Elm) Taught all pre-k requirements for Kindergarten, Planned fieldtrips and center meeting Conducted home studies, preparing written reports of findings Trained and held workshops for parents Provides assessment of family needs by implementing service plans to address the needs of children Coordinated parent conferences, planned and organized center meetings, recruitment and fieldtrips. Investigates cases of the abuse and neglect of children Wrote lesson plans, correspondence, maintains children personal records Interacted with the Department of Social Services in assisting parents and the children in the program. Took minutes, prepares and distributes meeting minutes, home visits, coordinate parent conferences Lead Pre-K Teacher- Craddock Christian Academy- Taught all pre-k requirements for Kindergarten Coordinated parent conferences, planned and organized center meetings, recruitment and fieldtrips. Wrote lesson plans, correspondence, maintains children personal records Planned fieldtrips and center meeting, enters data into computer

Day care Coordinator

06/1991 - 07/1995

Department of Social Services

Chesapeake, VA

Family Daycare Provider-- ) Operate Family Multicultural Daycare with no supervision, working Knowledge of regulatory and licensing standards Conducted home studies, preparing written reports of findings Provides assessment of family needs by implementing service plans to address the needs of children Organized at meeting for at risk families of children in the daycare. Investigates cases of the abuse and neglect of children Wrote lesson plans, lunch menu, typed documents and maintained children Records Interacted with social service agencies in assisting families. Created daycare recruitment fliers and contracts

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

05/2009

Human Service Family and Marriage Therapy-Liberty University

VA

Master's Degree

Arts

12/2005

Sociology-Norfolk State University

VA

Bachelor's Degree

Arts

01/1995

Tidewater community College

VA

Associate's Degree

Early Childhood

Reference upon request

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