Tsholofelo Adelaide Tleane

**** **** ****** ******* *********** 1754

Cell No: 081-***-**** or 067-***-****

aduqiw@r.postjobfree.com

http://www.linkedin.com/in/adelaide-tleane-55a81283

Academic history and Certificates

01/ 2016 – 12/ 2018: National Diploma: HOSPITALITY MANAGEMENT

Vaal University of Technology

02/2014: Wine Certificate: Wine service course Wine Academy Cape Town

Assistance Top Chef Certificate

02/ 2012 – 06/ 2012: Introduction to Information Technology

Vaal University of Technology

01/ 2010 – 12/ 2010: National Senior Certificate Grade 12

Jan De Klerk Hoer Skool Krugersdorp

Qualifications and skills

Qualifications for Computer programs: Microsoft: Excel, Word, Power Point, Access, Outlook, Opera Property Management Software system and POS- Point of sale software system.

Skills: Leadership, decision making, Data analysis, high level of customer service, good communication skills, multi-cultural, good numeracy skills, proactivity, customer focus, interpersonal skills, sales- ability to sell products and services, ability to multitask, flexible and punctual.

Professional experience

6 months (2019) Industrial training

Company name: 5Star Palazzo hotel Monte casino

Trained in the following department: Front of House Receptionist /Administrator

Duties: Handover from previous shift, follow up from the front office diary, collection of floats and operating equipment.

Keeping the reception area organised and clean.

Preparing individual and group arrivals by checking occupancy, report print outs, compiling and filling of reports, checking guest’s history profile, room allocation, confirming method of payment, registration cards, communicating with other departments, double checking on Rewards Programme Members/ VIP and special requests. Performing a Pit Check.

Daily review of Credit limits, review of rate reports, follow up on query accounts FRO002 and remaining departures.

Dealing with individual and group departures and performing cashier’s banking by determining the total amounts of the following in my drawer: cash float, cheques, foreign exchange, south African rand traveller’s cheques, credit cards, direct bills, bank transfers, allowances, refunds, paid outs, signature on file and on query accounts, dead bills, and prelists.

Employment History and Reference :

Company name: Cubana Havana Lounge, Latino Caffe Fourways

Position held: Hostess/ Receptionist

Duties: Greeting all visitors, taking reservations, giving guests menus, taking and transferring calls, handling queries, complaints via phone, emails and general correspondence. Diary management, management of meeting rooms by taking minutes and handling event coordination.

Period of service: 2019 July – 2019 December

Reference: Manager Bongani

Cell: 063-***-****

011-***-****

Company Name: Florida Macdonald

Position held as a Guest Experience Leader GEL (2020- 2022)

Duties: Checking in with guests to inquire about the food and0 restaurant experience. Expertly handle guest concerns. Assisting guests with the self-order kiosks and troubleshooting common issues. Partnering with other restaurant employees to ensure that the restaurant is clean and ready to meet the guest’s needs. Paying special attention to assist families with children and guests with special needs. Sharing the latest restaurant promotions and special offers with guests, including deals on the mobile Order and Pay app. Identifying potential areas of improvement and sharing these opportunities with management.

Company name: Flora lifehealthcare Hospital (empact group)

Currunt Position held : Ward hostess

Duties: Greeting and welcoming the patients professionally and appropriately. Taking food orders from the patients, serving the correct food and beverages according to the patient's preference. Serving fresh water, coffee and tea refreshments regularly. Listening, noting down and solving the patient’s complains if there’s any and reporting to management.

Reference: Macdonald Florida Shift Manager: Obakeng David Modisapudi Cell: 079-***-****

Palazzo Hotel Front of house Manager: Kapeel

(011*******)

Empact Flora lifehealthcare Hospital kitchen manager: Tsietsi Tsiane 071-***-****

Contact this candidate