CONTACT

PHONE:

309-***-****

WEBSITE:

http://linkedin.com/in/aditi-yadav-098b7a25a

EMAIL:

aduqhe@r.postjobfree.com

ADITI YADAV

Quality Assurant - Operations Support and PMO

SKILLS

Six Sigma Methodologies

SAP Work Order Entry

Operational Procedures

Customer Retention

Business Operations

Customer Support

Status Updates

Quality Inspections

Process Efficiency Management

Constructive Feedback

Job Assignments

Team Meetings

Training Junior Team Members

Detailed Meeting Minutes

Organize Workflows

Leadership

Operations Support

WORK EXPERIENCE

CAPITA IT - Analyst - Operations Support and PMO

August 2014 - September 2018

Collaborated with operations team to provide excellent customer service and faster positive work environment.

Created and maintained well-organized electronic and hard copy files to support business processes.

Analyzed and evaluated operational issues and determined cost-effective solutions.

Participated in operations team meetings to coordinate and assign project management tasks.

Complied with systems procedures, business processes and company policies to promote workplace safety and quality.

Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.

Conducted Weekly quality reviews of business data and processes to identify discrepancies and formulate solutions.

Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Reviewed internal systems and organized training plans to address areas in need of improvement.

Collected, organized and modeled data using BMC Remedy.

Recommended servers operational improvements based on tracking and analysis of Service Now data.

Leveraged on-site observation and personal interviews to identify team and individual strengths.

Helped leaders understand how to effectively manage change management and Incident Management.

Raise Monthly Patching Changes on Remedy for the servers which are supported by Capita.

Review the changes to check if they meet the MAC criteria, and if any information is missing or does not meet the MAC criteria send it back to the requester to make the amendments.

Follow up with the change approvers to approve the change.

Follow up with requester to reschedule the change if not approved by the approvers on time.

Coordinate with Clients and SDM’s for any information or update required to patch the servers up to date.

Prepare Daily reports of the number changes been implemented by Patching team and if any failed.

Inform the client if any servers are not patched and provide the reason for same.

Schedule daily call with SDM’s for the servers that are not patched and how we can get them patched successfully,

As a PMO get coordinate with the Project managers and Director and prepare the report about the meeting, share the MOM for same.

Coordinate with multiple departments wherein the Project has interdependencies on different teams.

Coordinate with the developers for any tasks that is not completed within the defined time frame and involve the Project Manager about the progress on same.

Pull out the daily task reports from Service Now and send it to the Project Manager and SDM.

Reported on findings and made proactive and targeted recommendation to senior leaders.

Managed quality assurance initiatives.

Take care of the quality and productivity of the team.

Share updates with team regularly and best practices to improve Quality.

Give ideas to improve process and work in stream line manner.

Monitor Weekly and Monthly Quality scores of the team and collate data for the errors, categorize and come up with an improvement plan.

Coordinate with clients and Sr. Managers to improve the team performance.

Conduct training for new batch joining and if new work comes in.

Principal Financial Group Inc. - Process Leader

October 2007 - November 2013

Developed and coordinated to create KPI reporting.

Aligned workflow with industry standards by designing and implementing solutions across pension plan related to the 401(K) plan.

Evaluated projects, coordinated resources and assigned tasks to team members.

Restructured team to meet changing business and market demands.

Standardized risk analysis and mitigation plans.

Evaluate current process to develop improvement plans.

Produced detailed and relevant reports for use in making business decisions.

Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Reviewed internal systems and organized training plans to address areas in need of improvement.

Conducted thorough reviews of operations to devise and deploy improvement strategies.

Gathered, documented and modeled data to assess business trends.

Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Collected, organized and modeled data using Mainframe.

Created and optimized records management strategies to coordinate and protect information.

Leveraged on-site observation and personal interviews to identify team and individual strengths.

Restructured procedures through coordination with Project managers to create and execute projects.

Excellency in my work helped me to work as a team player in the team and trainer for the new members joining the team

Coaching & mentoring team members who are on underperformance plan

Contributing ideas towards making training modules easier and preparing question paper for assessment

Handling very critical pension plan related to the 401(K) plan

401K Account money distributions

401K Accounts contributions

401K Money investments

Loan processing as per participant requirements.

Pension Plans & insurance claims of Principal Financial Group by building new participant according to the contract entered and ensuring their money is invested in selected funds.

Always maintained the required quality and productivity. The consistency in my work helped me in acting as a multiprocessor, performing on different platforms

TOOLS AND APPLICATIOS

Microsoft office – Excel, word, PPT etc.

Customer relationship management (CRM)

BMC Remedy (Incident management, Change Management)

HP – QC 12

Service Now

Confluence

Jira

Citrix

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