EXPERIENCE PROFILE

Highly accomplished IT software project manager with extensive experience in IT-software industry leading software development and deployment of medical device software. Proven experience in planning, implementing and executing strategies and risk management. Successfully managed over 50+ highly visible projects from 100k to 15M ranging from software application/Analysis, Implementation, Quality assurance/Regulatory (ISO and FDA), IT Infrastructure, Asset management, Operations and process improvement projects. Proficient in Asset negotiation, negotiation, operational leadership.

SPECIALITIES

Certified Project manager Certified Scrum Master Certified Business Analyst Six Sigma-green belt certified IT Agile/Waterfall Project Management IT Development Risk Management Service delivery and Operations Quality Assurance (QA) Quality Management System (QMS) FDA (510k), ISO Audit, CAPAs Cross-functional Leadership, IT Asset Management (ITAM)

SKILLS SUMMARY/AREA OF EXPERTISE

Methodology: SDLC, Change management, Business Analysis, Resource planning, Agile/Scrum, Waterfall, Process improvement, Project planning, implementation, QMS, Six Sigma, Kanban, Obeya

Standards & Protocols: TCP/IP, XML, HTML/CSS/JS, BDD, TDD, ERP, ITIL

Languages: Java/J2EE, Visual Basic, PowerBuilder, Unify Vision, C/C++, C#, VisualStudio.NET, ASP.NET, JavaScript, XML, XSLT, SOAP, SPML & SAML

Tools: Visio, Rally, PlanView, MS Project, Fastworks, JIRA, WinRunner, LoadRunner, HP Quality Center, ALM-11, StarTeam, CVS, Rational Clear Case, DOORS, Crystal Reports, Trackwise, ReqPro, Confluence, Planview. JIRA, MasterControl, Enovia, PowerBI, Tableau, UIPath

Databases: Oracle, MS-SQL (Transact SQL), Unify, MySQL, Advantage, MS-Access, xBase.

Visualization: PowerBI, PowerQuery, PowerApps, Tableau

PROFESSIONAL EXPERIENCE

Quest Diagnostics https://www.questdiagnostics.com/home/ MAR 2018 – Now

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, As the world's leading provider of diagnostic information services, Quest operates in the United States, Puerto Rico, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.

Sr. Program Manager - PMO

Responsible for managing programs using the Quest management system framework. Responsible for a complete end-to-end program execution to achieve business goals.

Responsibilities:

Leading multiple digital transformation projects within the East region (NY-NY) for various departments, a few being Logistics, Customer Solutions, Patient services (400 Patient service centers), Lab operations etc., using UI Path, PowerBI and Tableau. Promote digital automation within the east region by working with QMS managers to identify potential high-impact projects. Liaison with the EY (Earnes & Yong) a contractor, to implement complex digital automation solutions.

Played a crucial role in building a 250k sq ft flagship Clinical laboratory to become the largest in the Quest network. The laboratory makes on Quest's "Lab of the future," incorporating innovative building design and automated technology to provide a broad range of advanced diagnostics information services. Led multiple workstreams to consolidate three regional Labs into one. Provided project leadership for multiple workstreams like Logistics, specimen management, QA/RA, Billing, EHS, etc. Manage business sponsors and stakeholders' management by presenting the status, Risks, etc., in the weekly steering committee.

Led Shin-Kaizen events for multiple departments to implement operational process re-engineering, and organization change management for 800+ employees from 3 different labs into one Lab.

Led equipment transition (~3500) from Teterboro, Horsham, including vendor coordination, installation, validation with the volume ramp-up

Managed temporary validation staff to accomplish Clinical/IT validation to accommodate the volume from multiple Labs

Supported accelerated growth by creating multiple project plans for the COVID test setup for NYPD and other clients. It included coordination with Patient services and the Customer Solution team. In addition, daily monitored and reported progress to meet the contractual commitment.

Manage business sponsors and stakeholder management by presenting the status, Risks, etc., in the weekly steering committee.

Work with functional managers for the transition of Lab. Implemented change management to improve operation efficiencies

Partner with IT counterpart to layout IT requirements, follow up, implementation plan to satisfy business needs.

Work with external vendors to plan quotes, equipment moves, installation, and vendor validation.

Work with internal team to perform Clinical validation of 150+ clinical analyzers on and off Automation lines.

SciEX https://www.sciex.com MAR 2016 – MAR-2018

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face.

Software Project Manager

Responsible for running Mass spectrometer Agile software development project. Working with research scientists and product managers to carve out future requirements for enhancing Mass spectrometer software analytic tool. Acting as technical PM and Scrum master to led scrums with onshore resources. Responsible for end-to-end software delivery along with compliance with QMS/FDA regulations.

Responsibilities:

Responsible for planning of the project to run thru various milestones. Collaborate with Business unit to foresee the future release schedule and plan project releases to drive business revenue. Part of the sAFE team to deliver feature increments.

Collaborating with lead customers to define, prioritize stories. Run sprint planning sessions and monitor, report scrum process to the management.

Working with product management to gather high level requirements and include/exclude for the current/future releases.

Working with software architects to leverage platform-level features with development leads to avoid duplicate work.

Work with a Research scientist to understand requirements, solutions and improvements for the ClearCore product.

Responsible for resource management of the project. Report out on actual v/s forecasted project budget. Identify and address gaps.

Responsible for delivering QMS artifacts for ClearCore MD product for multiple release.

Interact with a hardware project manager to keep the project in sync to deliver all project deliverables on time.

Work extensively with QA/RA to manage compliance, drive CAPA and Audit follow-ups.

Successfully Released Vitamin D Kit FDA approved in the market to improve turnaround time and ROI

OptumInsight (United Health Group – UHG), http://www.uhg.com JAN 2016 – DEC 2016

Deliver secure, data-driven administrative and operational solutions for those who provide care and those who pay for care

IT Software Project Manager

Responsible for running multiple concurrent SDLC agile projects under the guidance of PMO. Acted as liaison between clients and engineering team. Own portfolio level master resource to forecast resource report at the project, portfolio level to keep product portfolio within the budget ($19M). Worked with external vendor to create SOW and for IT infrastructure and invoiced labor.

Responsibilities:

• Led multiple concurrent SDLC software releases using agile methodology. Identify scope to delivery working with clients, business analysts, scrum masters, delivery managers, and engineering team.

led end to end project activities such as project requirements, risks, dependencies and timely escalations to clients for multiple concurrent projects. Monitors team dynamics and team accountability related to delivery commitments.

Responsible for Incident and change management by resolving daily issues triage and assigning to support team. Manage escalations and timely resolution of critical issues. Managing SLA with customers to deliver a timely resolution of issues.

Managed Stakeholders expectations presenting weekly status reports, managing changes to the scope, budget or release date raising formal change request and seek proper approval from internal/external stakeholders.

Owned portfolio level master resource plan to predict resource requirements and forecast to senior management. Managing financial model to forecast potential financial risk for ongoing projects. Administered PlanView tool to manage portfolio resources at the project level.

Responsible for delivery of all project artifacts to adhere PMO guidelines to meet overall goals and objectives.

Managed vendor negotiation for yearly IT infrastructure contract & invoiced labor creating SOW and presenting to the management team for signoff.

Achievements: Recognized by PMO to complete projects on time and risk management.

General Electric (GE), http://www.ge.com Sept 2003 – Dec 2015

General Electric is a multinational conglomerate corporation incorporated in New York and headquartered in Fairfield, Connecticut

IT Project Leader (SEPT 2013 – DEC 2015)

Provide overall program management and support for concurrent projects across multiple products. Serve as a conduit between internal/external customers, management, and the IT infrastructure team. Apply best practices to ensure projects run consistently and that risks are communicated. Work with CEO of Global growth operations to define and plan new projects and roll out group-wide initiatives. Work closely with IT development team, Finance, Sourcing team to ensure projects are executed successfully.

Responsibilities:

• Led regional IT alignment project to migrate existing IT infrastructure (over 180+ servers, 600 applications) from 3rd party data center to GE's strategic data center. Performed risk analysis and risk mitigation plan to minimize disruption. Administered IT applications transformation project for enterprise cloud migration strategy for various GE sub business applications resulting in reduced IT footprint and cost savings of $160k.

Provided project management leadership to GE Canada CASL (Canada Anti-Spam Legislation) using pertinent email data to identify gaps in regulation and business practices. Managed scrum team to develop & implement common tools, processes & practice to meet regulatory requirements on time.

• Implemented IT asset tracking processes in the GGO (Global Growth Organization) touching sourcing, finance department. Managed sponsor and stakeholder expectations and relationship including Investigate non-standard requests and problems for the regional wireless project.

• Managed Wireless efficiency improvement project working with GE sourcing team, external vendors, finance and, regional stake holders to improve operational efficiency by running lean project resulting savings of $700K.

• Analyzed machine to machine integration project(M2M) requirements to improve services efficiency for western Canada region including risk management, investments, saving and return on investments

• Chaired monthly wireless council meetings, the status update on various projects. Presented analytics in the executive dashboard that provided status, value, and benefits of ongoing projects.

• Responsible for managing SLA with external vendors and KPI metrics for individual business as well as for senior management as a GE wireless leader

Achievements: Recognition from CEO of Global Growth for establishing process for IT asset management & Integration.

Director Services and Operations - (JAN 2010 –JULY 2013)

Responsible for global services and operational projects including SII (budget) planning, operational reviews, and software manufacturing projects for $13M Laboratory information system business (Centricity Ultra, LIS) while adhering to stringent GE policies & governance & FDA regulations.

Responsibilities:

Led a team of 18 direct reports spanning 3 continents to provide 24x7 support and implementation services for global customers. Managed team of testers to provide test support of Ultra product.

Formulated and implemented End of Life strategy for LIS product. Collaborated with senior management on business divestiture to mitigate organizational/regulatory risks and align with financial Goals & Objectives. Provided premium support option to customers that increased revenue by 20%. Generated additional revenue of $2 million (2013-2014) by negotiating a special support agreement without increasing base cost.

Reduced supplier contract term to 1 year and negotiated to reduce cost by 15%. Implemented VM technology for development, testing and support servers to provide reliable, scalable and timely services to internal and external customers; reduced the maintenance cost by 30%. Utilized strong ties with Lab ICT asset management team (ITIL) and leveraged the GE reputation in negotiating with suppliers to migrate Lab IT infrastructure to central data center resulting in 40% reduction in TCO.

Hosted and led multiple internal and external audits including ISO 9001 to keep regulatory compliance.

• Led virtualization project to reduce dependency on hardware resulted in improved development and testing process this resulted less on-site hardware dependency and cost of running was reduced by 10%.

• Led project to focus on cost management and maintained margin target given by Global business. Increased

• Formulated and implemented End of Life strategy for LIS product. Collaborated with senior management on business divestiture to mitigate organizational/regulatory risks and align with financial Goals & Objectives. Worked on self-sustainable project to provide a premium support to customers that increased revenue by 20%.

Achievements: Best integrator award for 2013, Best performer of the year award.

Global Software Quality Manager - (JAN 2008 – DEC 2010)

Responsibilities included managing a global technical team of 16 direct reports implementing software test initiatives to standardize and automate testing for regulated products including LIS, Perioperative, Perinatal, and Pharmacy.

Responsibilities:

Envisioned and implemented system level end-to-end test strategy for verification, validation and performance testing and increase test coverage for legacy and new version of Centricity products. This resulted in full compliance with ISO & FDA regulation and helped maintain operative license in regulated space.

Published monthly process/performance scorecards of global test data to meet GE operational excellence requirements and to track test team performance. Implemented focus review process for defect root cause analysis and reported vital statistics to senior management.

Led a six-sigma project which reduced manufacturing time by 50% and addressed customer needs

Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.

Published monthly process/performance scorecards of global test data to meet GE operational excellence requirements and to track test team performance. Initiated BDD/TDD development process with engineering team and QA team

Achievements: Top performer of the year

IT Project Manager (Quality Assurance) – (JAN 2003 – DEC 2008)

Established QMS in Centricity Ultra Laboratory business and achieved ISO 9001 & ISO 14385 certification. Initiated G-MED, internal/external audits to maintain quality and compliance. Collaborated with engineering team to develop and maintain processes for V&V to improve product quality and customer satisfaction. Collaborated with services team to support existing customers for Centricity Ultra.

Responsibilities:

Led a project to validate 20 software tools including Test Director, ClearCase, Quality center, CVS and InstallShield to ensure regulatory compliance.

Planned, budgeted and implemented IT infrastructure test environments for new programs.

Responsible for QA strategy for Ultra 4.0 service pack release by participating in an Agile team to meet the release date.

Defined, planned and implemented execution of corporate technical and non-technical projects.

Established QMS in Centricity Ultra Laboratory business and achieved ISO 9001 & ISO 14385 certification. Initiated G-MED, internal/external audits to maintain quality and compliance. Collaborated with engineering team to develop and maintain processes for Verification & Validation (V&V) to improve product quality and customer satisfaction. Collaborated with services team to support existing customers for Centricity Ultra.

Achievements: Top performer of the year for 4 years

TRIPLE G CORPORATION, Canada – (JAN 2001-DEC 2002)

Triple G is Leader in Laboratory Information Systems for Healthcare.

Software Team Leader

Successfully provided project leadership to the team of developers to complete long-awaited release of TriWin Laboratory software. Led project development team to complete TriWin 7.3 and TriWin 7.4 programs to convert an application from CUI to GUI. Worked on implementation project working closely with services team to implement LIS application in 150+ hospitals across Canada generating revenue of $5.7 million. Recognized with the best employee of the year award of excellence.

Achievements: Best performance of the year award (George award)

Playdium, Canada –

Playdium provides ultimate interactive adventure with thousands of action packed games to enjoy

Programmer Analyst SEPT 2000 – DEC 2001

Performed systems analysis, software design, development, and maintenance for POS software.

Design & coded new POS enhancements working with Business Analysis team.

Developed SQL stored procedures for a databases query to generate business/performance reports.

Performed requirements to develop sales force automation software.

Corcomp Infosys Ltd/Mimosa information system

Programmer Analyst/Team Leader/Technical Leader 1989 – 2001

Started as a program analyst and was promoted to Team Leader, Technical leader in the company. The role was to develop and provide custom software solutions to manufacturing, traders, brokers and service industries. Later developed configurable software "Intellact" as a standardized solution for the small to medium sector.

Led development of reinsurance system from requirement, design, development and implementation for a reinsurance industry. Implemented to the four reinsurance companies in India

EDUCATION

Bachelor of Commerce ( Business accounting, Business analysis - B.Com- 1988)

Electronics and Telecommunication Engineer, Maharashtra Technical Institute (MCT, Pune, India - 1987)

Diploma in Computer Management, Bhabha Atomic Research Center (BARC), Mumbai, India (1988)

CERTIFICATION

PROFESSIONAL DEVELOPMENT

• Project Leadership at GE • GE Agile Fast work training

• Professional Development Program (PDP) • Change acceleration process (CAP)

• Foundation of Leadership (FOL) • DMAIC & Lean NPI

• Basic Essential Leadership Skills (BELS) • Think Intensive (TI)

• Facilitation at GE

Certified project manager (2017)

Certified Business Analyst (2017)

Certified Scrum Master (2016)

Project Management course, University of Toronto (2012)

Lean Six Sigma Green belt certified (2006)

Certified Java Programmer (2003)

Certified Oracle DBA (2003)

Certified Microsoft Solutions Expert (MCSE-2004)

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