OYUKI MERCEDES MAR SERVIN

Expert in collection and Customer Service

New Westminster BC

aduqem@r.postjobfree.com

+1-236-***-****

TecMilenio University Mexico

Master’s degree: Administration

UNID Mexico

Bachelor's degree: Marketing and Advertising

ILAC Canada

English program

Anahuac University Mexico

Diploma: Negotiation

I have more than 10 years of experience in Customer Service, particularly in the Collection area, I have solid financial and administrative knowledge, within my career I have developed negotiation skills that have allowed me to grow within the companies in which I have worked, I keep my self constantly update with new technologies and methodologies, I am currently studying Digital Marketing at Douglas College, I consider myself an integrity and professional person, and I seek to position myself with my experience to contribute knowledge and enthusiasm to an organization in Canada.

PROFESSIONAL SUMMARY

EDUCATION SKILLS

• Risk Analysis

• Troubleshooting

• Conflict Management

• Attention to SOX Audits

• Personnel Management

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

• Customer Service

• Negotiation

• Executive Reports

• Agile Methodologies

• Excel Advanced and SAP

• Spanish/ English

CEMEX POSITION: HEAD OF CREDIT AND COLLECTION

JAN 2017 – OCT-2022

• Portfolio Management, Credit Lines, and Client Negotiation.

• Responsible for a work team.

• Lead the Portfolio Management team, ensuring the recovery of working capital through the reduction of the past due portfolio, preventive management, and risk analysis, ensuring compliance and execution of the necessary processes and controls.

• Development of human talent and continuous improvement in the team, assign objectives and work plans.

• All using agile methodologies and digital tools. POSITION: PROCESS SPECIALIST (INTERNAL AUDITOR)

JUL 2014 – DEC 2016

• Participation in the design and creation of the internal audit area, ensuring the review, evaluation, and control of internal administrative processes, and implementing strategies that guarantee preventive and corrective actions.

• Application of process engineering to streamline internal procedures.

• Compliance with SOX and PACS Audits.

POSITION: COLLECTION AGENT

FEB 2012 – JUN 2014

• Management of the client portfolio of concrete plants in southeastern Mexico.

• Recovery of the overdue portfolio, and negotiation with clients.

• Preventive actions for collection, such as timely delivery of invoices, account statements, and procedures of credit lines ORMEX S. DE R.L.DE C.V. POSITION: HUMAN RESOURCES ANALYST JUN 2010 – SEP 2011

• Recruitment and selection of personnel.

• Training and induction of new admission.

• Review and supervise internal policies, employee registrations, and cancellations. IMSS POSITION: CREDIT AND COLLECTION SUPERVISOR

JAN 2010 – JUN 2010

• Supervise 12 collectors, plan their activities, and perform the calculation of their compensations.

• Visit companies and employers to offer agreements and negotiate their fees.

• Achieve the goals and recovery amounts.

Contact this candidate