Case Worker Human Resource
Resume:
MARIE R JEAN
* * * * * o o d A v e
E a s t o n P A 1 8 0 4 2
M j e a n 1 4 7 8 @y a h o o . c o m
CAREER OBJECTIVE
To provide human, health, and social services with the goal of promoting self-sufficiency to individuals and families through the administration of proper assessment tools, training programs, and referrals to satisfy each person’s needs and/or circumstances while complying with eligibility requirements set by federal, state, county laws and regulations.
CORE STRENGTHS
Judgment & Decision Making Fluent in French, Creole
Assignment Planning/Staffing Financial Analysis
Staff Training & Development Child Development
Budget Control & Time Management Customer Relations EDUCATION
Walden University Baltimore, MD
MBA Business Administration December 2019-present
Concentration in Human Resource Management
BERKELEY COLLEGE, West Paterson, NJ
B.S in Financial Services December 2009
PROFESSIONAL EXPERIENCE
Department of Human Services
Easton, PA October 2019- Present
Income Maintenance Case Worker (IMCW)
• Performed large caseload duties to improve the qualities of life for individuals & families guaranteed accurate & timely ongoing/continued benefit eligibility such as Cash Assistance, MA, SNAP, LIHEAP and Emergency shelter allowance, Nursing Home Care, and Waiver with the use of state and federal regulations.
• Communicated orally and in writing to customers, authorized representative and third- party contact via mail, telephone and face to face interviews.
• Completed Agreement of Mutual Responsibilities (AMR) for customers requesting cash benefits. The AMR consist of a plan to address the specific needs of the customers and make the successful transition from welfare to self-sufficiency.
• Participated in Outreach efforts for various programs administered by the Department of local agencies to enhance community awareness of the benefit(s) offered.
• Facilitated the retrieval of overpayment and reviewed database and third- party verifications during semi-annual and annual review of cases.
• Timely action activities such as semi-annual reporting, reapplication determinations, initial application authorization, reviewing and authorization of program changes, and re- evaluation benefit eligibility when customer reports changes in circumstances such as income, household composition, address, resources, etc. Division of Family Assistance and Benefit
East Orange, NJ March 2002 – Sep 2019
Document Imaging Management (DIMS) Specialist
• Assist clients in the collection of their benefits which include food stamps (SNAP), general assistance (GA), cash for families (TANF) Medicaid, and emergency assistance (EA) by utilizing multiple software applications, i.e., CRM, FAMIS, UAP, MES, and GAAS.
• Maintained client confidentiality by adhering to strict federal, state, and county regulations and procedures.
• Managed client inquiries by addressing their specific needs and ensuring that their issues have been resolved in a timely and efficient manner.
• Scheduled telephone and face to face interviews for clients to have their cases recertified and/or re-determined.
• Determined eligibility of current and potential new clients by conducting interviews and processing documents and affidavits.
• Performed special projects as to the specific needs of my supervisor and office administration.
• Scanned and indexed all client documents for state workers and county employees to review.
• Provided courteous, accurate and timely responses.
• Conducted information searches in manual and electronic file systems to provide accurate responses to inquiries.
• Assisted applicants in filling out required forms. Reviewed and checked assigned reports, applications, and other reports for correction and completeness, and acquired full responsibility for the accuracy and completeness of records produced.
• Provided information in person, and over the telephone to clients.
• Assisted social workers with case management. Conducted in-person and phone interviews with customers and gathered information to determine eligibility to activate Medicaid in State System.
• Prepared and maintained a log with the subject, content media coding, and any other individual data or instructions concerning the document. Family Intervention Services Inc.,
East Orange, NJ October 2011-October 2013
Parent Support Worker
The Family Support Worker is responsible for interviewing the parents using the KEMPE assessment tool. It will determine eligibility for home visitation, home removals and safe living in collaboration with the Healthy Families Coordinator. The family support workers also include referrals to community agencies as part of the assessment process.
• Provided services to ensure developmental needs of the family and children.
• Provided advice to clients concerning school problems, finances, health, and family relationship.
• Identified possible financial resources for families when appropriate, provided parents with information necessary for them to seek benefits from other agencies such as Social Security Administration, Welfare, and state Employment services.
• Developed physical and emotional caring skills to help parents and children. Developed programs and services, assessed clients’ needs, discussed clients’ observations, and documented program changes.
• Conducted periodic visits within an assigned home to obtain political, economical, personal and other data necessary to formulate a plan of action.
• Prepared reports containing findings and recommendations. Developed and maintained case histories.
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