Waldorf, MD ***** 301-***-**** aduqbd@r.postjobfree.com

TAMMY L. LEE

Administrative Assistant with 18+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience providing administrative support while maintaining high standards and achieving company goals. Provide exceptional contributions to customer service, strive for continued excellence and strong communication skills. I am a self-starter eager to learn new things. You will find me to be well spoken, energetic, confident, and personable. I also have a wide breadth of experience that gives the versatility to place me in a number of contexts with confidence in which the level of excellence is required.

PROFESSIONAL

SUMMARY

SKILLS ● Customer Service

● Decision Making

● Schedule Management

● Organizational Skills

Written and Oral

Communication

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Time Management and

Strategic Planning

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STATION CLERK 12/2018 to 08/2020

Charles County Sheriff Office

WORK HISTORY

Received from various input sources, information regarding emergency (911) and routine situations which may require police presence

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Entered appropriate information (situation, location, etc.) into the Agency Computer Aided Dispatch (CAD)system, ensuring proper incident category and level of response are indicated

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Forwarded information to the Police and/or Fire-Emergency Medical Service (EMS) Communications Section as quickly as situation deems appropriate

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● Update new and relevant information into the CAD system event file as it is received Answered telephone calls for Agency personnel, transfer to appropriate person, or accurately take messages and make proper distribution

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Greeted and assisted visitors, sign in those visiting other parts of the assigned district station, issue appropriate level of visitors' badges, and monitor the sign in/out log

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Interacted with assigned officers from all divisions of the Agency and the Town of LaPlata Police units by telephone

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● Retrieved data from the CAD system for patrol officers and other Agency personnel Retrieved public information for citizens accident information, incident numbers, identification of Officer(s) who responded, etc

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Processed applications and respective payments from citizens requesting copies of police reports, explaining process to requestor and forward documents to the Records Management Section

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Inquired, updated, and retrieved appropriate data from the Maryland Electronic Telecommunication Enforcement Resource System (METERS)/National Crime Information

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FRONT OFFICE MANAGER/INTAKE ASSISTANT 04/2009 to 02/2016 Launch, LLC, Mental Health and Hygiene

Center (NCIC) computer system

Inquired into Maryland Vehicle Administration (MVA) computer files for information requests received from officers

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Provided pertinent information concerning vehicle ownership, current licensing status, insurance information, etc., to requesting officers through verbal communications and/or printed documentation

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Distributed interoffice mail and messages, updated information posted in squad rooms and bulletin boards at assigned District Stations

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Entered, maintained, and retrieved accurate vehicle impound information in the Agency computer system and file hard copy documents

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● Updated and removed appropriate information from the computer system Ensured required documentation is provided to obtain vehicle release by an officer and attach copies to the storage card

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Processed hit requests, responses, locates, and recovery teletypes on stolen vehicles, as necessary

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Responded to telephone inquiries from officers, Agency staff members, Maryland State Police (MSP), Maryland Transportation Authority (Bridge) Police, Naval Ordnance Station

(NOS), and others

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● Confirmed wants and warrants on persons identified by officers as possible wanted subjects Located, retrieved and passed along documents to officers for service; clear warrants from the Agency computer system and METERS/NCIC, as appropriate

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Faxed warrants to serve as detainers to other law enforcement or detention facilities on wanted subjects

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● Entered and updated Interim Protective Orders after hours

● Completed Return of Service for orders once they are served Responded to requests for information received from other counties, states, or District Stations

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Coordinated with other Law Enforcement agencies, such as the Maryland State Police (to include their helicopter units), Maryland Transportation Authority (Bridge) Police, Prince George's County Police, St

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Mary's and Calvert County Sheriff's Offices to facilitate the capture of suspects or handle traffic related situations including severe accidents, funeral processions, etc

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Assisted Police Communications personnel in obtaining additional assistance, as needed, from various other governmental and private agencies, to include, but not limited to, the Charles County Public Facilities, State Highway Administration (SHA), civilian towing companies, and local hospitals, when requested

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● Attended and participate in training sessions and other meetings, as required Ensured adequate staff levels to cover for absences and peaks in workload, often by using temping agencies

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● Delegated work to staff and managing their workload and output

● Responded to customer inquiries and complaints

● Used a range of office software, including email, spreadsheets and databases

● Developed and implemented new administrative systems, such as record management

● Organized the office layout and maintaining supplies of stationery and equipment

● Maintained the condition of the office and arranging for necessary repairs

● Provided weekly schedule of appointments to Clinical Director Submitted clinical assignment roster forms to Clinical Director by close of business each day that assignments are scheduled

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PROGRAM SPECIALIST 01/2001 to 02/2009

USDA Graduate School

10/1998 to 12/2001

CRIMINAL INVESTIGATOR, Criminal Justice Act Program PROGRAM SPECIALIST 05/1996 to 08/2001

PETTSON'S INCORPORATED

Submitted copies of initial authorization plans and supporting documents to finance by close of business each day that assignments are scheduled

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Submitted Continuity of Care reports to Department of Mental Health within one week of request

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Provided the finance department with Psychiatrist invoices and billing tickets at the end of each appointment day

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Submitted Diagnostic Assessments and Individual Plan of Care to finance to ensure that the Diagnosticians are meeting the requirements of their contracts

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Submitted case assignments forms and supporting documents Therapists, and Community Service Workers within 24 hours of receipt from the Clinical Director.

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Provided information to students by phone, fax, e-mail and in person relating to class hours, dates, and locations; certificate programs; course substitutions and instructors for classes

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● Assisted in the selection of Instructor's schedules

● Maintained log of Instructor assignments

Recommended to manager and set-up overflow sessions including scheduling the instructors for class

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● Resolved routine customer service issues

● Ordered, organize and ship course materials for on-site training

● Prepared certificates, sign administrative documents for completion of courses

● Entered registration nominations into STARS database Verified the correctness of all curriculum billings for the PECO/EXMS Team and forward them to be processed

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● Assisted participants in scheduling follow-up training needs

● Processed registration and cancellation requests

● Proofread room schedules for training courses to ensure accurate participant capacity

● Consulted with Business Development Office for price quotes for off-site contracts

● Entered open enrollment, and contract sessions into STARS database

● Served as back-up for team members during their absence

● Set-up classrooms for class instruction

● Coordinated and assisted in making arrangements for administrative personnel seminars Determined methods and procedures to investigate and gather essential information to be compiled and prepared documentation to support facts to be used in cases

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Ensured that service of process of delivery, subpoenas and other legal documentation to individuals to appear in court

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Conducted preliminary interviews of witnesses to secure necessary information to ensure successful presentation of cases

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Work in conjunction with Attorneys to locate and obtain statements from witnesses who are reluctant to cooperate

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● Received all incoming telephones and directed the caller to the proper person

● Prepared vouchers and invoices for agency billing and payroll

● Received, processed and forwarded all referrals to the Program Director STAFFING COORDINATOR 09/1991 to 05/1996

PETTSON'S INCORPORATED

● Made arrangements for time, participants and locations of meetings

● Prepared requisitions for office supplies, equipment and services

● Maintained personnel files, time and attendance records of employees

● Supervised a staff of Homemaker and Chore Aide employees

● Received and logged referrals from contracting agencies Maintained verbal contact with contracting agencies regarding any changes in status of clients

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● Provided monthly written reports on client service delivery

● Maintained personnel files, time and attendance records of employees

● Received and verified time slips to be forwarded to payroll

● Conducted work performance evaluations and monthly telephone monitoring Anacostia High School, Washington, DC

High School Diploma, 06/1989

Chamberlain Vocational Center, Washington, DC

Administrative Assistant, Vocational-Technical Education, 06/1989 EDUCATION

CRIMINAL JUSTICE INFORMATION SYSTEM (CJIS) JANUARY 2019 Access into State and Federal computer networks: National Crime Information Center (NCIC) and Maryland Telecommunications Enforcement Resource System (METERS) CERTIFICATIONS

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