William E. Darden

***** ******* ***** ********** *****, Mi 48331

248-***-****

Summary Skills

Organized, deadline driven and able to prioritize large scale projects

Proven analytical, quantitative and problem solving skills

Excellent customer service skills

Team player and a self-starter

Experience

05/2017 - Present Infinity/Google. Farmington Hills, MI

Account Executive / Strategic Marketing Consultant

Strategize with advertisers to make business more marketable

Drive phone sales, Web visits, On line purchasing. Implement recommendations to AD campaigns. Monitor conversion tracking and clicks . Handle complex advertising campaigns. Average 450 plus accounts managed every 3 months. Weekly calls with advertiser

04/2008 –04/2017 Mojon Recovery Services Detroit, MI

Eviction Recovery Supervisor

Supervise/manage the day to day operations

Lead a crew of 6 employees in cleaning, furniture removal of evicting

occupants from the property

Loading a dumpster/trailer, and coordinating delivery/pick up of

dumpster

01/2007-3/2008 Global Crossing Southfield, MI

Service Delivery Manager / Project Manager

Project managed the complete end to end order management for complex products and large clients

Provisioned ISDN-PRI, Private Voice Line, Dedicated Voice Access, VOIP, Fast Ethernet/GIG E, DSL, DIA-DIR for global customers

Identified requirements, developed project plans, and determined resources and established timelines for implementation

Lead a virtual team responsible for the scheduling, planning, installation, testing and activation of customer services

Followed up on orders, managed critical dates, interfaced with customers, sales, engineering & other internal teams to finalize order details

Performed all tasks necessary for the complete implementation and activation of complex customer service orders

Expedited orders which may be in jeopardy of exceeding standard intervals or placed in backlog status

11/2001–9/2005 SBC Communications Rosemont, IL.

Associate Network Service Manager – Network Operations

Project managed the end to end implementation of Dedicated Voice Access, Dedicated Over Voice, DSL, ISDN-PRI, Private Voice Line, Dedicated Toll Free Service for mid-market and high end customers nationwide

Analyzed incoming orders for accuracy, creation and modification

Tracked all critical data required for timely service activation

Coordinate multiple task and meet aggressive time frames

Managed specific critical dates, possible jeopardy’s, follow ups for sales and receipt of confirmations from vendors i.e. Wiltel, Sprint and Broadwing

Set up billing accounts in Telegence

Researched and analyzed all manual billing discrepancies

Created Price Quote Completions by inputting accurate pricing information into the database (Latis.Pro) and transferring pricing information on to a spreadsheet

Escalated and/or resolved order issues with LEC’s, IXC’s Field Operations, Facility Management and vendors

Provisioned and processed local access loops for regional customers

9/2000–11/2001 SBC Communications Rosemont, IL

Business Solutions Specialist

Managed business and residential accounts for long distance services, switch toll free services and calling card services

Assisted in the development of the Methods & Procedures for the STFS order process

Assisted in the implementation and launching of the STFS product line

Trained Solution Specialists on the STFS, M&P’s and system implementation

Communicated order status to internal sales staff

Exceeded due date completion of special projects requested by management

2/1998–8/2000 Chicago Mobile/Meade Communicati Berkeley, IL

Senior Account Executive

Conducted meetings with customers for sales base of 1700+ accounts

Tripled department revenue by exceeding monthly quota

Built client relationships

Gained 40-50 new clients each month with revenues of $1,000- $100,000

Resolved billing discrepancies and determined adjustments according to contractual stipulations

1/1995–1/1998 Champs Sports Lansing, MI

Assistant Manager

Managed inventory control over 2.1 million dollars of store merchandise

Managed and assisted 10 stores in the Midwest states

Supervised 36 employees

Trained employees and conducted employee evaluations

Created and maintained work schedule

Education

Lansing Community College Lansing, MI

Received Lansing Community College Basketball Sports Scholarship 1989-1990. Business Management, 81 hours completed

Penn Valley Community College Kansas, MO

Received Penn Valley Community College Basketball Sports Scholarship 1987-1989. Business Management, 58 hours completed

Skills

Microsoft Outlook, Word, Excel, PowerPoint, Access, TELEGENCE, REMEDY, SONET, METASOLVE and Latis.Pro

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