AWS Datacenter Tech

NEYSHA GARDNER

Owings Mills, MD ***** I 443-***-**** I ************@*****.***

SUMMARY OF QUALIFICATIONS

Reliable, well-organized individual with a diverse background working in military, retail, and financial settings. Strong attention to detail with extraordinary customer service and multi-tasking skills. Fast learner who is skilled in using Microsoft office, and a multi-line phone system.

KEY SUPPORTING SKILLS

Customer Service: Knowledge of key customer service principles; thorough knowledge of inventory, experience with products, and the ability to assist customers in making the best choice based on their needs. Time Management: Set priorities and manage time in order to be more productive and efficient in order to meet deadlines.

Personal Strengths: Trustworthy, reliable, and team-oriented individual determined to meet deadlines and follow-through on commitments.

TRAINING & EDUCATION

Bachelor of Science, Cybersecurity and Information Assurance anticipated, December 2024 Western Governors University

Microsoft Office Specialist March 2018

Community College of Baltimore County Owings Mills, MD Professional Administrative Certificate of Excellence April 2018 American Society of Administrative Professionals

Advanced Soft Skills Training March 2018

Humanim Baltimore, MD

Oracle Database 12c: RAC Administration Training July 2019 Boltos Solutions Institute Laurel, MD

High School Diploma May 2008

Milford Mill Academy Baltimore, MD

PROFESSIONAL EXPERIENCE

Reverse Logistics Tech April 2022- Present

Amazon Web Services, Chantilly, VA

Reviews Data Center inventory, in-bound shipments for assembling, addressing, stamping and arranging for the shipment of merchandise and materials

Assist in daily scheduling of deliveries and pick-ups to and from production locations

Works with Microsoft Office to update user interface tools, perform data entry, failure analysis and resolve questions from peer organizations

Oversee the movement of parts and goods, their distribution in data centers, and any related operations or processes and manage on-hand inventory within each data center needed for break-fix repairs

Use tools for managing and resolving ticket requests to pick and prepare parts to be delivered via transportation drivers; use interface tools for Infrastructure Operations to manage various parts, their locations, and attributes

Meet daily quota goals for shipment throughout data centers NEYSHA GARDNER

Owings Mills, MD 21117 I 443-***-**** I ************@*****.*** I Page 2 Administrative Assistant II September 2018- July 2020 Towson University, Towson, MD

Received and reads incoming correspondence and information. Summarizes and prioritizes review of information received. Handles basic information and organizes review of more complex information requiring Dean’s and Associate Dean’s attention

Received and screens telephone calls and visitors (faculty, students, staff, and others). Independently handles procedural and substantive matters and inquiries which do not require technical knowledge; refers callers and visitors to others as needed. Serves as a gatekeeper to the office

Developed, maintained, and implemented paper and electronic filing systems to meet college needs and satisfy University record retention requirements

Edited, formatted, revised draft documents and converts draft documents to final version following campus style and Dean’s guidelines. Created reports as needed

Overseeded assigned Dean’s Office activities to include review of calendars, conference room scheduling, selected spreadsheets (e.g. GA and RA annual documentation), etc.

Served as hiring manager for staff positions in the Dean’s Office Clinical Customer Service Representative May 2018- August 2018 Johns Hopkins Hospital Baltimore, MD

Round on unit. Collect any empty trays, pick up obvious trash in alcoves, etc. Organized isolation carts, pick up empty plastic gown bags, gloves lying around, etc.

Checked tube stations

Assigned patients to nurse/tech ASCOM phones in GE Connexall System

Called Patient Transport for wheelchairs, if needed

Checked charts (especially new admissions), ensured they have labels, face sheets, wristbands and that allergies are filled out

Checked monitors at Nurses station B. Updated accommodation codes, etc. in Epic

Checked HEIC status in Epic, tag doors and charts with appropriate info. Make sure each room has a cart. Asked nurse or called HEIC if any discrepancies

Ran fall risk reports. Viewed and recorded results on assignment sheet. Give a copy of the assignment sheet to the nurse to update. Checked patient doors and charts, update as needed.

After discharge rounds, updated Epic with pending and potential discharges

Print Medicare discharge report. Checked for discharging patients, print form, have signed and record in log

Completed all filing of paperwork and checked paper in Pyxis/printers/fax/monitor NEYSHA GARDNER

Owings Mills, MD 21117 I 443-***-**** I ************@*****.*** I Page 3 Sales Specialist November 2013 – November 2017

Victoria’s Secret, Towson, MD

Greet customers in a warm and friendly manner

Assist customer with questions, fitting rooms needs and purchases

Set up merchandise and visual displays

Return inventory to proper location

Ensure customer satisfaction during each transaction Night Stocker June 2017 – June 2018

W Harris GSC Inc., Fort Meade, MD

Meet production goals by cases per hour, in accordance to company policy and procedures

Perform stock replenishment of merchandise that has been depleted from the day’s sales at the Fort Meade Commissary

Properly stock goods in an organized and timely manner on shelves and displays

Maintain product placement while keeping track of product life shelf and expiration dates Access Control Specialist September 2013 – October 2017 Omniplex World Services, Columbia, MD

Greeted and directed professional visits

Ensured all visitors were properly screened and displayed the correct badge

Answered all incoming call and directed to the appropriate personnel

Reported and cared for diverse irregularities such as fire risks and unlocked doors

Maintained reports regarding property damages and unusual incidents for management

Organized and maintained calendar logs and conference room appointments

Maintained access rosters and visitor listings, ensures all new people/visitors are added to these listings as well as when personnel leave is removed from rosters and visitor listings

Handled confidential information

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