Customer service rep/inbound call center

Pipper Vinson

************@*****.***

cell phone 469-***-****

home phone 972-***-****

I am an individual that works well in independently and also in a team environment.

Desired Job Type:Full-time

Authorized to work in the US for any employer

Work Experience:

TeleTech

Customer Service/ inbound sales agent/ remote in 2020

Ennis, TX

July 2013 to September 2022

Responsibilities:

· Inbound call center agent

· Data Entry uses of multiple systems in order to assist customers with health insurance question benefits and claims.

· Inbound sales agent for health care

· Accomplishments:

· Life and health license and Property & Casualty license attained while at Teletech

· Skills Used

· multi tasking in talking on phone and the use of the computer systems

Brookshires Cashier/Customer Service

Ennis, TX

April 2013 to July 2013

Responsibilities:

· cashier in the fuel center

· assisted customer in depensing fuel

· advertisement announcer with the use of phone systems

· answer phone with multi line phone to transfer the calls to the appropiate department.

· Skills Used:

· use of computer for register and fuel system

Direct Energy Customer Service Representative

Ennis, TX May 2008 to September 2012

Responsibilities:

· inbound call center assisted customers with there electricity service

· used multiple systems for electricity service

· Made payments and issued invoice out to the members

· Accomplishments:

· assisted the company with the implementation of new systems.

· tested the new system to make sure that the program is working successful

· Skills Used

· use of computer and multiple line phone service

US Postal Service Mail Carrier/seasonal

Dallas, TX

October 2006 to January 2007

Responsibilities:

· seasonal mail carrier

· delievered parcels and mail to the members in the Dallas area

Customer Service/Barista

Target/Starbucks

2005 to 2006

Dillard's Sales Associate

Dallas, TX

August 1999 to October 2003

Responsibilities:

· servered as a liaison between sales force and vendor

· inventory products for accurate

· merchandized showcases with new products

· assisted customers with watches and jewelry and other accessories

· adjusted the fit of watches by removing links with tool to fit the customer

Education:

· General studies Ennis High school Graduated May 1997

· Navarro college -

· Corsciana,TX

· 1997 to 1998

· General studies/music

Certifications:

· Life and Health insurance License

· Expires: September 2024

· Property & Casualty insurance Licensed

· Expires: July 2024

Contact this candidate