PERSONAL DETAILS

FIRST NAME SHADRECK

SURNAME MURINGA

DATE OF BIRTH 26/01/1975

NATIONAL ID NO 75-314723-D-75

DRIVER’S LICENCE NO 07095AA

PLACE OF BIRTH MUTARE

NATIONALITY ZIMBABWEAN

RESIDENTIAL 4945 NKETA 9

BULAWAYO

TELL 889928/30/60

CELL 077-*-***-***

WORK EXPERIENCE

TRUCK DRIVER 2002 -2005

Inspecting the vehicle before and after trips, logging and reporting mechanical problems.

Checking and loading inventories against invoices for accuracy.

Maintained organized and completed pre-trip, post-trip and mileage reports.

Demonstrate strong communication, flexibility and patience with customers.

Ability to meet set targets.

CUSTOMER LIAISON ATTENDANT 2005-2008

DUTIES AND RESPONSIBILITIES

To attend to Customer queries and complaints efficiently on a daily basis.

To record all queries referred to relevant sections daily.

To attend to all telephone enquiries and queries daily.

To record all queries referred to relevant sections daily.

To minimize customer waiting time by practicing problem solving skills efficiently.

To practice good public relations at all times.

Check progress on all complaints logged in daily.

Adhere to set tea and lunch breaks in such a way that customers are not inconvenienced.

To promote teamwork by communicating and consulting colleagues on operational issues.

To adhere to acceptable disciplinary and ethical standards.

MARKETING OFFICER FROM 2008- TO CURRENT

DUTIES AND RESPONSIBILITIES

Managing and developing marketing campaigns.

Organize and attend marketing activities or events to raise brand awareness eg agricultural shows and trade fairs

Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence.

Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)

Help create customer research databases

Conduct market research on customer satisfaction and opportunities for growth

PROFESIONAL QUALIFICATIONS

BACHELOR OF COMMERCE HONORS DEGREE IN MARKETING MANAGEMENT 2004-2008 WITH AN UPPER SECOND DIVISION DEGREE CLASS (2.1).

DEGREE CLASS 2.1

DIPLOMA IN SUPERVISORY MANAGEMENT

REFEREES

MR N MUTIZAKURIMA

ZESA WESTERN REGION

P.O.BOX 2097

BULAWAYO

DESIGNATION: COMMERCIAL MANAGER

TELL # 889928,30,60

MRS NDLOVU

ZESA WESTERN REGION

P.O.BOX 2097

BULAWAYO

DESIGNATION: PERSONNEL OFFICER BYO EAST

TELL # 889928,30,60

MR M.J. NDLOVU

NATOINAL UNIVERSITY OF SCIENCE & TECHNOLOGY

P.O.BOX AC 939 ASCOT

BULAWAYO.

DESIGNATION: FACULTY OF COMMERCE CHAIRMAN

TELL 282842

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