Switchboard Operator Part Time
Resume:
THOBEJANE POELETSO BRIDGET-910**********
Unit ***5, 80 Plein Street, Union Square, Johanneburg,2000I © 072-***-**** I aduq4z@r.postjobfree.com
PERSONAL ATTRIBUTES- Current
Good knowledge of administrative processes.
Basic knowledge of legislation which governs departmental procedures.
Excellent verbal and written communication skills.
Client-oriented and customer focused.
Time Management, working under pressure and ability to prioritise
Ability to work independently with little instruction.
Self-confident and high level of reliability.
A high level of expertise and experience in the MS office Suite such as Word, Access, PowerPoint, Outlook, Teams, Zoom, etc.
Enthusiastic attitude towards getting involved in and learning new things.
EDUCATION
Honours in Bachelor of administration (in progress)
University of South Africa
Bachelor of Administration: 2014
University of South Africa
Hospitality Reception: 2016
Ga-Rankuwa Hotel School
Grade 12 NSC: 2009
Kgagatlou High School
WORK HISTORY
National Regulator for Compulsory Specifications (NRCS)
Admin officer/Coordinator: 01/01/2022- 31/01/2023
Reason for leaving: Contract employment
Perform general administration duties for the Human Resource Office.
Perform private/confidential filing for the Human Resource Office.
Act as liaison between Human Resource Manager and employees.
Effective and efficient capturing of job applications, screening and shortlisting.
Assist HR Office in retrieving information for audit purposes.
Maintain a confidential system of personnel records for all employees in order to provide a comprehensive, efficient, accurate and current record of all matters pertinent to employment, transfer, tenure, retirement, leave, and promotion.
Maintain current and historical databases for personnel records.
Maintain and follow Human Resources procedures, regulations and processes related to the function, rights and responsibilities of all staff.
Any other duties as may be assigned by the Director or the Human Resources Manage
The Field Guides Association of Southern Africa (FGASA)
Qualifications Administrator: 01/08/2018-27/01/2022
Reason for Leaving: Growth
Manage students’ registrations.
Receive and evaluate student’s application forms.
Accurate capturing of students details on the SETA system.
Submit student’s application forms to the SETA.
Receive examination results from the Moderator.
Load assessments for qualified students and request certificates.
Receive the certificates from SETA, accurate recording of the received certificates.
Distribution of certificates to training providers and the students.
Manage Moderators and Assessors registrations and re-registrations.
Perform day to day administrative tasks such as maintaining information files and processing paperwork.
Generate invoices for paid members on Xero.
Generate tracking numbers on POSTNET tracking system
Ensure administrative tasks are performed to the highest quality.
Ensure effective and efficient archiving of internal documentation.
Keep up to date with all relevant policies and procedures.
IIE: Varsity College
Invigilator- Independent Contractor: 01/03/ 2021 – 20/12/2021
Reason for leaving: Part time
Setting examination venues
Implementing the exam rules and regulations and remaining vigilant throughout the examination/assessment
Assisting candidates before, during and after the assessment
Invigilating carefully and respond to irregularities immediately
Checking attendance during assessment, recording details of late arrivals and ensure proper sitting plans are followed
Escorting candidates to washrooms and detect any unauthorized materials
Assisting with packing assessment instruments from examination venues
Supervise candidates in leaving the examination in a quiet and disciplined manner
The Culture, Art, Tourism, Hospitality, and Sport Sector Education and Training Authority (CATHSSETA)
EDUCATION TRAINING AND QUALITY ASSURANCE (ETQA) INTERN: 19/04/2017- 31/07/2018
Reason for leaving: Internship completed
Receive learner’s agreement forms, providers’ accreditation & re-accreditation forms, Assessors and Moderators forms (new applications, renewals, and extension of scope)
Verify submitted documents.
Rejection of non-compliance submission
Accurate capturing of providers’ accreditation applications (Phase-A), Assessors and Moderators.
Generate confirmation letters to send to stakeholders via email.
Be familiar with all the required guidelines and procedures:
Meet scheduled timeframes for the completion of the certification.
Ensure the safety and security of the certificates and statements of results.
Generate and distribute Statement of Results (SOAs) to Training Providers.
Generate tracking sheets for certification & SOAs.
Issue providers’ login credentials to the SETA system.
Carry out all administrative duties within the ETQA.
Adhere to the SETA’s, QCTO and SAQA guidelines and processes.
Stakeholder orientation
(Ad Hoc) Switchboard operator
Supreme Finance
Consultant: 10/01/2017- 10/04/2017
Reason for leaving: Growth
Professional handling of calls.
Record client’s information (Delfin).
Effective handling of complaints.
Effective handling of payments (Allpay/ Nupay).
Capturing of Nupay reports.
Follow up on failed transactions.
Assisting clients with minimizing bad debts.
Daily balancing of cash box.
Accurate maintenance of administration records.
REFERENCE
Mr Brian Serrao
Managing Director: FGASA
Ms Griselda Malungane
Coordinator-Training Provider Accreditation: CATHSSETA
Ms Christina Leballo
Branch Manager: Supreme Finance
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