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Customer Care Project Manager

Location:
Neptune City, NJ
Posted:
January 17, 2023

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Resume:

Anandan Subbaiyan

Neptune, NJ ***** 856-***-**** adupzr@r.postjobfree.com linkedin.com/in/anandan-subbaiyan AGILE TECHNICAL PROJECT MANAGER

Analytical, innovative, thoughtful, and result-oriented leader with 18+ years of experience in software project management, leadership, architecture, and development for various business sectors.

PMI-ACP, SAFe4, CSP, CSPO, CSD, and CSM certified professional with vast knowledge of agile methodologies, SDLC, Scrum, Lean, Kanban, XP Practices, modeling, software design and development, product portfolio, and tactical planning.

Recognized as a problem solver, critical and system thinker, and continuous learner and equipped with proven mastery in strategic leadership in an agile transformation and execution, spanning multiple teams dispersed globally, providing managerial, coaching, and troubleshooting support in diverse cultural environments on numerous occasions.

Proven technical project manager with strong technical knowledge and effective decision-making in achieving exceptional outcomes while handling tasks efficiently in a fast-paced environment. CORE COMPETENCIES

Agile Best Practices Agile Software Management Process Improvement Technology Roadmap Product Management Product Engineering Design Software Architecture Software Design & Development Leadership Experience Cross Functional Collaboration Planning & Scheduling End-to-End Project Execution Decision Making Team Management Agile Coaching Risk Mitigation Effective Prioritization TECHNICAL SKILLS

Tools:

Azure DevOps, Team Foundation Server (TFS), MS Project, Visio, LucidChart, MS Office Tools, SharePoint, Salesforce, Visual Studio, SSMS, PLSQL, Octopus, ER Studio, JAMS, SSIS, SSRS Programming Languages/RDBMS:

C#, VB.NET, Java, MS SQL Server, Oracle

Technologies:

.NET Core, .NET Framework, Angular, REST API, SOAP, ASP.NET, JavaScript, HTML, CSS, Bootstrap, MVC, ORM

(Entity Framework, NHibernate), SQL, NUnit, JSON, ER Model, UML, CI/CD PROFESSIONAL EXPERIENCE

American Board of Internal Medicine (ABIM), Philadelphia, PA Feb 2014 – Present APPLICATION DEVELOPMENT MANAGER

Play an integral role in delivering application services projects, including application maintenance services and application development, risk management systems, and enterprise document systems.

Ensure the timely delivery of projects by managing multiple projects with different business units and scrum teams.

Collaborate cross-functionally while actively involved in the departmental strategy meeting involving staff development, budget planning, review and update to the portfolio, hoshin, SWOT, and architectural and DevOps road map.

Display strong analysis and data driven decision-making skills in leading the end-to-end application lifecycle management.

Initiate the executive buy-in, feasibility, and adaptability of scaling Agile using SAFe in the organization.

Leverage the ability to prioritize tasks and meet deadlines while performing continuous Agile planning with initial storyboarding, release planning, sprint grooming and refining sessions, and a series of sprint planning.

Significantly increase sprint efficiency by conducting an effective sprint retrospective for each sprint iteration. ANANDAN SUBBAIYAN page 2-856-***-**** adupzr@r.postjobfree.com

Mobilize the team to ensure the timely delivery of a project that administers the newly added Neuro Critical Care Exam to doctors.

Consistently showcased outstanding performance and received the Employee of the Focus Award in 2015.

Assumed utmost responsibility for handling vendor management for mobile app, CRM integration, and finance application.

Key Projects

ABIM Mobile App Integration Exam Scoring Physician Portal Salesforce/CRM Integration Exam Blueprint Review

PROJECT LEADER/MANAGER Comverse, Mount Laurel, NJ Dec 2003 – Jan 2014 Fostered collaborative teams and cultivated an Agile and results-driven culture while spearheading the end-to-end lifecycle process of the application from analysis, architect, design, development, testing, and delivery. PROFESSIONAL EXPERIENCE

Strategized project initiatives and streamlined day-to-day operations by facilitating sprint planning, sprint review, sprint retrospection, product backlog grooming sessions, and daily scrum meetings.

Enabled easy transition to continuous integration by allowing the team to build applications using the TDD approach and designing and automating unit testing using NUnit test suites.

Enforced critical thinking and analytical skills in handling the challenge of fitting the user stories within the two-week sprint by coordinating and splitting the user stories and vertically slicing the feature against a group of acceptance criteria.

Worked with cross-functional teams, including offshore development, database, QA, and CM team, to meet deadlines.

Key Projects:

Comverse ONE – Customer Care Applications Real-Time Billing System – Customer Care Applications Unified API

Monitoring Application System Product Catalog, Card Generator EARLIER PROFESSIONAL EXPERIENCE

SENIOR SOFTWARE ENGINEER KPMG, Woodcliff Lake, NJ Jan 2001 – Dec 2003 SYSTEMS ANALYST Transom International Inc., Edison, NJ Feb 2000 – Jan 2001 SOFTWARE ENGINEER Wipro Infotech & Mascot Systems, India Jun 1997 – Feb 2000 EDUCATION

Bachelor’s degree Government College of Technology CERTIFICATIONS

Leadership Training for Managers, Dale Carnegie Training Nov 2019 SAFe 4.0 Program Consultant (SPC4) Certification, Scaled Agile Framework May 2018 PMI-RMP (Sep 2016) Lean Management (Aug 2016) Certified Lean Six Sigma Green Belt (Jun 2016) Certified Scrum Professional® (CSP) (Jan 2016) Certified Scrum Product Owner® (CSPO) (Nov 2015) Certified Scrum Developer® (CSD) (Sep 2015) Certified ScrumMaster® (CSM) (Jun 2015) PROFESSIONAL AFFILIATIONS

PMI Membership, PMP-ACP Program Manager, STEM Scout



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