Customer Service Representative
Resume:
Janelle Samuel
Customer Representative
Beaumont, TX 77708
**********@*****.***
Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Billing Specialist
Continuum Global Solutions - Remote
December 2021 to March 2022
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Handled billing issues and order inquiries
CSR - Customer Service Representative
Sourcepoint, Inc. - Houston, TX
November 2020 to December 2021
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Processed customer transactions
• Managed customer accounts
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
• Kept records of customer complaints
• Interacted with customers through live chat
Salad Bar Attendant
Jason's Deli - Houston, TX
December 2019 to March 2020
Prepares and arranges vegetables and fruits for salads according to recipe and garnishes using hand and electric food service equipment. Set up of Salad Bar, Cleans equipment, work area, utensils, and refrigerator. Maintains a fresh and attractive salad bar as well as the organization and cleanliness of the restaurant.
Cashier/ waitress
Boston Market - Houston, TX
October 2018 to February 2019
Job duties often include typical food service tasks, such as dispensing portions of food to patrons, checking food temperatures, and maintaining area cleanliness and sanitation. Customer service remains essential, as well.
Cashier/Customer Service
Dairy Queen - Houston, TX
September 2017 to September 2018
completing money transactions and preparing ice cream. answering questions about menu items, services, and policies. Warehouse Worker
TMD Temporaries - Houston, TX
September 2012 to June 2015
Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse.
Intern
JVH Medical Management - Houston, TX
January 2011 to March 2011
Post Insurance Payments
Coding Medical Procedures and diagnosis
Submitting Claims
Answering phones
Filing papers
Billing patients
Cashier
Kroger Superstore - Houston, TX
March 2009 to November 2009
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. Communicate customer requests to management.
Enter all media from register into the tally program. Maintain orderly appearance of register area and supplies stocked. Any other tasks as assigned from time to time by any manager. Cashier
HEB - Houston, TX
April 2008 to January 2009
Assist customers with need in the store
Cashing out and bagging grocery
Customer Service Rep
Dennis Home Improvement - Freeport, NY
January 2007 to August 2008
Worked with new customers in the development of new accounts Performed office administrative duties such as, faxed, filed, reception coverage, and general clerical duties
Generated repeat business through successful client follow-up Assures that all confidentiality and non-discriminatory strategies are used in the procurement of paraprofessional services.
Responsible for customer service with duties that includes answering customer queries, problem solving and providing detailed information on new products. Assisted in the development of new policies and procedures Education
diploma in high school
san jacinto college - Houston, TX
2013 to 2013
Skills
• Food Service
• Customer Service
• Crew Member
• Communications (1 year)
• Microsoft office (4 years)
• Powerpoint (2 years)
• Word (10+ years)
• Cashiering
• POS
• Order Picking
• Food Safety
• Kitchen Experience
• Food Preparation
• Serving Experience
• Clerical Experience
• Host/Hostess
• Cooking
• Cash handling
• Administrative experience
• Microsoft Powerpoint
• Retail Sales
• Food Handling
• Restaurant experience
• Computer skills
• Cleaning
Certifications and Licenses
Food Handler
September 2017 to September 2020
TABC
May 2019 to May 2021
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