Customer Service General Manager
Resume:
Filiberto Garcia
Downey CA *****
adupxh@r.postjobfree.com
Career Experience
*-**** ** ******* ***** Pizza, Los Angeles, CA
General Manager
• Developed a new culture that led to better customers service by empowering the employees.
• Drove sales to an increase of 10%
• Decreased labor by 10% by cross-training 80 % of the employees,
• improved weekly profits by 10%
• Reduced COGS by 9%
• Successfully added open communication with employees reducing H.R. challenges by 80%
• Achieved the silver and green grade on corporate inspections. 9-07 to 8-2017 El Patio Fresh Mexican grill
General Manager
• Maintain professional restaurant image including restaurant cleanliness, proper uniforms, and appearance standards.
• Responsible for shift scheduling personnel, management, inventory control, payroll, and P&L activities.
• Helped develop a new menu for a new store opening
• Consistently trained employees in both FOH and BOH on best practices, policies, and SOP’s
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
3-2002 to 9-2007 Panera Bread – Los Angeles, CA
General Manager
• Opened first store in California with the sales of 3MM/yr.
• Responsible for all operations on the bakery such as food cost, employees and manager schedules, product ordering, pay roll and accounts payables
• One on one G.M and AM’s training on new materials, roll outs, etc.
• Trained management on: P&L, Food Cost, Payroll, Labor Tracking, Schedules, Hiring, AP’s
• Trained and develop several managers for future locations
• Provided exceptional customer and team member service, product quality and restaurant safety
• Maintained highly motivated and enthusiastic, team-oriented atmosphere 1999 to 2002 Baja Fresh Mexican Grill - Pasadena, CA General Manager
• Hiring, P&L Management, Food Cost, Payroll, Labor Tracking, Scheduling
• High volume employees store (38 to 42 employees), good customer service
• Worked well under pressure without jeopardizing production or customer service
• Trained and developed managers and Assistant managers for Baja fresh
• Full operation of the 2nd high volume stores of the franchise 1995 to 1999 La salsa Fresh Mexican Grill - Montebello, CA General Manager
• Daily administration, product quality tests, and cash auditing
• Monitor all food cost, filled all cash reports, responsible for all purchases, opening and closing inventory.
• Knowledge of food prep, review work performance on individual team members
• Helped trained new employees for other locations. Good Customer service, ensure food product made to specification
Education
Food Management of California. Monterey Park, CA
1995 Rio Hondo Community college. Whittier, CA
1993 Garfield High School East Los Angeles, CA
Contact this candidate