Entry Clerk Data
Resume:
Mayona Rateree-Croft
Decatur, GA *****
**************@*****.***
Charismatic individual dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Highly effective in diffusing volatile situations. Seeking to obtain a position where I can utilize my knowledge and skills in an environment for a company who offers an opportunity for advancement.
Work Experience
Server
Cafe Lily - Decatur, GA
June 2022 to November 2022
• Preparing the dining area, laying and decorating tables and making sure that all flatware and glasses are clean and correctly positioned
• Bringing menus, listing and describing specials, making recommendations and taking orders
• Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner
• Checking on diners during their meal to ascertain their satisfaction levels
• Preparing and delivering checks, taking payments and assisting guests as they leave the establishment Server/Hostess
The Crab Spot - Hapeville, GA
March 2020 to January 2021
• Dealt with To go orders,Uber eats, Postmates, and Door dash orders
• Seated guest, and handled reservations.
• Bussed, cleared, cleaned and set tables in quiet and efficient manner.
• Maintained high standards of cleanliness and sanitation.
• Up-sold alcoholic beverages, appetizers and desserts.
• Resolved guest complaints quickly and efficiently.
• Described menu items, special offerings and appropriately identified wine pairings.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Delivered quality service by providing a warm and welcoming environment.
• Developed and maintained positive working relationships with others to reach business goals. Server
Red Lobster - Decatur, GA
July 2019 to March 2020
• Bussed, cleared, cleaned and set tables in quiet and efficient manner.
• Maintained high standards of cleanliness and sanitation.
• Up-sold alcoholic beverages, appetizers and desserts.
• Resolved guest complaints quickly and efficiently.
• Described menu items, special offerings and appropriately identified wine pairings.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Delivered quality service by providing a warm and welcoming environment.
• Developed and maintained positive working relationships with others to reach business goals Server
The Juicy Crab - Conyers, GA
August 2018 to July 2019
• Bussed, cleared, cleaned and set tables in quiet and efficient manner.
• Maintained high standards of cleanliness and sanitation.
• Up-sold alcoholic beverages, appetizers and desserts.
• Resolved guest complaints quickly and efficiently.
• Described menu items, special offerings and appropriately identified wine pairings.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
• Delivered quality service by providing a warm and welcoming environment.
• Developed and maintained positive working relationships with others to reach business goals. Service Trainer/ Server
Olive Garden - Lithonia, GA
December 2016 to August 2018
• Trained newly hired employees on the company's processes, procedures and performance strategies.
• Identified key areas that could use improvement and implemented new processes, which increased efficiency.
• Listened to understand and clarified guest concerns and issues.
• Engaged in suggestive selling and other sales techniques.
• Prepared for large parties and reservations, anticipating planning and staffing needs.
• Adhered to safe work practices.
• Maintained high standards of cleanliness and sanitation.
• Set dining tables according to type of event and service standards.
• Developed and maintained positive working relationships with others to reach business goals. Data Entry Clerk
The New Georgia Project - Atlanta, GA
June 2016 to October 2016
• Managed office supplies, vendors, organization and upkeep.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Assisted with receptionist duties, file organization and research and development.
• Entered numerical data into databases in a timely and accurate manner.
• Added new material to file records and created new records.
• Scanned documentation and entered into the database.
• Answered and quickly redirected up to 80 calls per day.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Shift Manager
Mcdonalds - Decatur, GA
January 2015 to June 2016
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Tracked receipts, employee hours and inventory movements.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Managed schedules, accepted time off requests and found coverage when shifts were short.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Educated customers about the brand to incite excitement about the company's mission and values. Education
Georgia State University - Atlanta, GA
Skills
• Waitress
• Restaurant Server
• Hostess
• Proofreading
• POS
• Busser
• Multi-line Phone Systems
Assessments
Customer Service Skills — Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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