TH

TRANICE HAYES

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone skills Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent communicator with 25 years in a demanding call center environment as a Customer Service Representative. Qualified clerk with numbers of years in a fast-paced customer service and call center environments. Personable and professional under pressure. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient [Job Title] with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict adupwy@r.postjobfree.com

901-***-**** / 901-***-****

Memphis, TN 38141

Skills

Creative problem solver Exceptional

communication skills MS Windows

proficient, MS Window proficient,

quick learner

●

Strong client relations, Training

development aptitude, shipping and

receiving professional, Multi-line

phone talent,

●

● SKILLS Communications

● Ability to word under pressure

● Decision Making

● Time Management

● Self-Motivation

● Leadership

● Adaptability

I worked in the Special Education

Department (9-12)

●

● Quality Assurance

● Problem-Solving Skills

● Account Updating

● Call Volume Analysis

● Inbound Customer Calls

● Customer Communication

● Call Center Operations

● Information Updates

Education

1987

Tennessee State University

mediator and efficient multitasker. Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Reliable employee seeking

[Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Call Center Agent offering 12-years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Organized Call Center Agent offering 15-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Organized Call Center Agent offering 25-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Work History

William Sonoma - Customer Service Representative

Work From Home

10/2021 - Current

Landers Center Arena - Guest Relations

09/2016 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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● Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Responded to customer requests for products, services and company information.

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Provide assistance with traveling plans, local entertainment and activities to guests, as requested

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● Provide brief introductory tours to guests

● Self – disciplined and self-managed

● Willingness to provide feedback to management

● Work cohesively with co-workers as part of a team 1984

Hillcrest High School

Diploma

Teleperformance - Call Center Agent

Work From Home

03/2015 - 10/2022

DIVAS CREATION INHOME DAYCARE CENTER

08/1990 - 07/2021

United States Census Bureau

07/2020 - 10/2020

Railcrew Express - Transport Driver

11/2019 - 03/2020

● Work for New York Life Insurance, inbound calls, work from home Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Adhered to company policies and scripts to consistently achieve call- time and quality standards.

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Responded to customer requests for products, services and company information.

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Presents and provides educational activities to children in an unrestricted environment using best practices

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Activities are culturally sensitive, attachment based and trauma informed

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Assists with functioning and monitoring of nutrition and food service, as well as toileting of child(ren)

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Communicate with parents and to drive intentional lesson planning through digital technologies

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● Conducts daily lesson plans including art, circle time, and centers

● Enumerators – take family member head counts in there household Follow the work schedule as posted, unless a change in schedule is arranged with Management and dispatcher

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Follow, maintain and adhere to all safety rules, regulations and operating procedures for loading facilities, unloading station and customer premises.

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Notary Repulblic

for over 10 years

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