Customer Service Care Technician
Resume:
MAKENZIE
YATES
adupwo@r.postjobfree.com
Franklin, TN 37067
SKILLS
Collecting Vital Signs
Medical Supply Stocking
Infection Control Procedures
Charting Data
Computer Skills
Telephone Etiquette
Attention to Detail
Organization
EDUCATION
Fred J Page High School
Franklin, TN • 05/2019
High School Diploma
PROFESSIONAL SUMMARY
Highly motivated individual with compassion for heping others. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Overall eager to learn and provide exceptional leadership and dedication to my position.
WORK HISTORY
The Little Clinic - Advanced Patient Care Technician
Franklin, TN • 02/2022 - Current
Worked as part of a team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
Warmly greeted patients and visitors and made each feel welcome.
Gathered, charted and analyzed vitals and patient history data and discussed key points with clinicians.
Interacted effectively with patients, families, staff and other staff to deliver high level of customer service and teamwork.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Collected specimens to prepare for lab testing.
Wiped down equipment with proper cleaning products after each patient to reduce instances of infection.
Maintained confidentiality of patient data and condition to safeguard health information.
Coached recently hired employees on company guidelines, conduct and practices.
Tot-E-Town II Childcare - Child Caregiver
Arrington, TN • 10/2019 - 01/2022
Maintained effective schedule balance between rest periods, active play and instruction.
Taught children to organize toys, wash hands and share by leading by example.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Prepared healthy foods and beverages for children based on dietary guidelines and individual restrictions.
Met with parents about daily activities, positive developments and issues that needed to be addressed.
Applied positive behavior management techniques to enhance social interactions and emotional development.
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