Tech Support

Location:

Hot Springs, AR

Posted:

January 16, 2023

Contact this candidate

Resume:

Tamara (Tammy) L. Ridings

*** **** *****, *** *

Hot Springs, AR 71913

501-***-**** Cell

*************@*****.***

OBJECTIVE:

To grow with a company and bring rewards not only to the company but to its

employees through communication, networking, programming, and many other areas.

EDUCATION:

2010 Associates Degree in Software Applications and Programming - ITT Technical College

2008 Associates Degree Computer Networking Systems - ITT Technical College

1995 Diploma obtained, Baptist School of Nursing - RN

1982 Diploma obtained, McClellan High School

Academic Honors and Memberships:

Alpha Beta Kappa Honor Society

National Technical Honor Society

Cambridge who’s Who Honored Member

Highest Honors

High Honors

Baptist Nursing Alumni

ITIL Certified

SKILLS:

Operating Systems:

Windows ME, Windows 2003, Windows XP, Windows 2003 Server, Red Hat Linux 8, Windows 7, Windows 10 and other programs.

Networking:

IP Addressing and Sub-netting, TCP/IP, NETBIOS, ATM, IPX/SPX, SNMP, SMPT, NNTP, IMAP, POP3, Administering and Designing a Microsoft Windows 2003 Directory Services Infrastructure, DNS, DHCP, WINS, I-MAP, Exchange Server 2003, Samba, Apache, Ethernet, Token Ring, LAN and WAN Management, Routed Cisco 2600 Series Routers/Switches, CAT 6 Cabling, Wireless Networking

Have achieved making CAT 6 lines, testing, and installing the Cabling at ITT Technical College, Little Rock, AR. This included wiring the Lab, connecting to routers and switches, and finally connecting to the computers in the lab.

Tamara Ridings page 2 cont.

Tools:

Norton Firewall/Anti-Virus/Ghost, FTP, Telnet, Microsoft Business apps, Visual Basic 6, SQL Server, C++, Accuevent Rental Program, Open Office Writer, AVG Anti-Virus, QuickBooks, Microsoft Teams, Slack, PureConnect, Microsoft Skype for Business, Zoom, DocuSign, Service Now, Workday, Adobe, xMatters, CRM, TruPortal, Webtrix, Workspaces, Kaseya, Malwarebytes, Defender, Active Directory, Entrust, and many other apps.

Other Skills:

50 wpm, Accounts Receivable/Accounts Payable, all types of money transactions. Good working knowledge of computers and computer programs, Customer services, knowledge of medical words and terminology, Medical Training, accounts receivable, accounts payable, end of year taxes, broadcast control room, recording and editing traffic.

Community Activities:

Baseball Coach – three years

Cub Scout Leader – two years

CPR Instructor – two years

Secretary for the Boy Scouts – two years

Official Score Keeper for baseball and Softball State Tournaments

EMPLOYMENT:

May 31, 2022 – Nov. 7, 2022 – Winner’s Circle Truck Stop

Clerk/Cashier

Customer Service, cashier, facing, stocking

Oct. 18, 2013 – May 1, 2020 – ABC Financial Services, LLC

End User Support Tech II

Internal employee help desk working with people to reset passwords, installing programs, troubleshooting programs, run scans for viruses and malware. Entered in New hires, transfers, and terms. I have worked with Entrust for VPN and VDI. I have worked with many outsourced contractors from India and Philippines. Microsoft Teams, Slack, PureConnect, Microsoft Skype for Business, Zoom, DocuSign, Service Now, Workday, Adobe, xMatters, CRM, TruPortal, Webtrix, Workspaces, Kaseya, Malwarebytes, Defender, Entrust, Active Directory, VOIP, VMWare, and many other apps.

2009 – Present Part-time - Precision Truck Alignment

Bookkeeping/Accounting

Quick Books for invoices, payments, check book, check balancing, getting records ready for accountant. Also installed new computer and networked all computers to offsite computer so I could work from OK.

Tamara Ridings, Page 3 cont.

2013 – 2013 - HP (BC Forward) Contract for six weeks in OK.

Tech Support

Customer help desk working with clients to reset passwords, rerouting printers, getting techs out to handle problems on the premises.

2002 – 2013 - Fun Dunk Inc.

Office Manager, Bookkeeping/Accounting, Vice President

Customer services, working with computers, writing up contracts, scheduling of events, interaction with customers on phone daily, accounts payable/receivable, payroll, working with W2's and 1099 for taxes at end of year. I have installed new computers and networked them together to work off one another. I ran the full business for three years. I did the hiring and terminations of the employees during my employment. Owner lived in Thailand. We had meetings on Skype twice a week.

REFERENCES:

Colin Gray

Stephens Group

501-***-****

*****@*************.*** or

*********@*****.***

Gary Holland

President, Precision Truck Alignment Inc.

501-***-****

***********@*********.***

Melanie Holland

Teacher and Vice President, Precision Truck Alignment Inc.