Customer Service

Alexus Moses

*** * *** ******, ***, Stroudsburg, Pennsylvania, 18360, US • 786-***-**** • ************@*****.*** Reliable and self-motivated seeking office position performing clerical duties. 7 plus years of adequate skills with MS proficiency. Also worked in fast-paced environments providing excellent customer service, multi-tasker with phenomenal phone and documentation skills. Ability to work under pressure with a positive attitude and result. Elite computer and telephone etiquette. Trusted to supervise and train a team with full control to operate a business. Hard worker and friendly team player able to adapt to diverse environments. Interpersonal and written communication

Proficiency in computers/technology

Type 60plus WPM

Problem Solving and Critical thinking

Superior awareness of detail

Team Leadership

Customer Service Abilities

Time Management

Relationship development

Proficient in cash management

Credit Card processing

Document scanning

Exceptional organization

Self-motivated

Reliable

Business Administration - Some college (No degree) Northampton Community College Monroe Campus - Tannersville, PA High School - 2017

Pa Distance Charter School - Wexford, PA

Picking Packer - March, 2019 to August, 2020

C&S Wholesale Grocers - Bethlehem, PA

Established relationships with all stakeholders, including management, local leaders, and community members through active listening, and positive engagement.

Fulfilled customers' orders by hand selecting an order piece stock and preparing it for shipment. Adopted continuous improvement mindset also aids in discovered opportunities to improve the process maintained a safe and clean environment

Alarmed the accurate party of technical problems

Performs other assigned duties

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Beauty Advisor - January, 2017 to December, 2018

The Cosmetics Company Store - Tannersville, PA

Customer and sales skills

Sold and advised on the use of different cosmetic products and skin care products. Completed the purchases and completed the payment process. Scan, organized products, Maintained inventory

Completed register close out Reports

Spoke to clients to ensure their exact needs

Sanitized samples products and surfaces all over the store. Helped customers feel relaxed and comfortable with the process. Answered phone calls with a professional tone

Helping and solving any client concerns

Recorded notes for future reference, including customer preferences and services, delivered. Sales Supervisor - June, 2018 to October, 2019

Pocono Cheesecake Factory - Tannersville, PA

Was in charge of overseeing employee performance, resolving issues, and increasing efficiency to meet productivity goals. Was in charge of quality assurance for phone calls. Took phone orders and credit transactions.

Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers Checked store merchandise for proper display and replenishment regularly. Was in charge of keeping the sales floor organized and presentable by overseeing frequent store recoveries. Salesperson - June, 2015 to December, 2018

SKECHERS Factory Outlet - Tannersville, PA

Greeted customers with a smile and store’s promotions Worked to strengthen customer relationships and increase the likelihood of additional sales. Listened to clients and devised solutions to meet their professional and personal requirements. Refunded payments for returned items, processed exchanges and offered store credit to ensure customer satisfaction. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Increased sales by displaying merchandise in an appealing and orderly manner. Handled cash, counted change, and stored coupons to keep the cash register balanced and organized. Awarded Academic Excellence in Language Art during my eleventh grade. ADDITIONAL INFORMATION

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