Customer Service Bartender
Resume:
P
Carla Pucci
************@*****.**
m
New Hudson, MI 48165
SUMMARY
Responsible and motivated individual ready to apply experience in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Staffing and program scheduling efficient. Eager to learn, dedicated and hard-working. Out-going personality that can make relations with anyone. Motivated to work immediately with a strong work ethic and desire to come out on top. SKILLS
Data Management
Team Building
Active Listening
Microsoft Office Efficient
Workday, Exerpt, Boss, Outlook
Efficient
Interview, Screen and process interview
processes.
Staff Scheduling
Programming Scheduling
Create and develop club and
department events.
CPR, AED, First Aid Certified
Problem Resolution
Reliable & Trustworthy
Training & Development
Supervision & Leadership
PPE Use
Friendly, Positive Attitude
Customer Service
Computer Skills
Conflict Resolution
Relationship Building
Good Work Ethic
Team and Time Management
Accounting
EXPERIENCE
Assistant Leader
Commerce, MI
Lifetime Athletic Club/ May 2022 to Jan 2023
Analyzed key performance indicators to identify effective strategies. Created plans to propose solutions to problems related to efficiency, costs or profits. Evaluated needs of departments and delegated tasks to optimize overall production. Contacted both potential members and current members on upcoming events through regular announcements.
Displayed strong telephone etiquette, effectively handling difficult calls. Built relationships with participants through positive attitude and communication. Tracked project schedules and encouraged teams to complete tasks with in any given deadlines
Inventory and Track all goods in department specific and generate orders for replacement.
Generate scheduling for staff and programming for members. Created fun and safe learning environment by planning age-appropriate activities, events and monitoring safety.
Implemented strategies to take advantage of new opportunities. Become certified in Microsoft Office, Outlook, Exerpt, Workday and multiple other operating sytems.
Evaluate employess and giving coaching opportunities to those in need. Interview, screen and develop the hiring process for the department. Create innovative ways to increase both department and company engagement Maintained positive working relationship with fellow staff and Department Heads. Maintain member privacy with confidential documents. Assessed company operations for compliance with safety standards. Monitored operations and reviewed records and metrics to understand company performance.
Identified needs of customers promptly and efficiently. Oversaw quality control to identify inconsistencies and malfunctions. Supported the Department Leader by drafting meeting agendas and assisted with presentations.
Observed program success by monitoring participation and evaluating participant feedback.
Server/Bartender Supervisor
Canton, MI
Logans Roadhouse Grill/ Feb 2012 to Feb 2014
Presented menus and answered questions regarding items. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Stocked service areas with supplies during slow periods. Took reservations and to-go orders to streamline process for both customer and restaurant.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Recorded meal selections and transactions in microsystem to deliver prompt service. Provided exceptional service to high volume of daily customers. Garnished dishes and beverages to serve visually appealing menu items. Displayed enthusiasm and knowledge about restaurant's menu and products. Trained new employees to perform duties.
Addressed complaints to kitchen staff and served replacement items. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Responsible for shift managing all servers and bartenders, assuring customers receiving the utmost service to their standard.
Prepare nightly POS closeouts depositing shift finances into the safe and logging all proceeds from a shift.
Operated POS terminals to input orders, split bills and calculate totals. Server/Bartender
Westland, MI
Buffalo Wild Wings/ Feb 2011 to Dec 2011
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Served food and beverages to patrons and immediately remedied issues with orders. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Provided exceptional service to high volume of daily customers. Stocked service areas with supplies during slow periods. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Displayed enthusiasm and knowledge about restaurant's menu and products. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Informed customers of daily specials and signature menu items. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Operated POS terminals to input orders, split bills and calculate totals. Explained menu items, describing ingredients and cooking methods upon request. Addressed complaints to kitchen staff and served replacement items. Trained new staff members to understand and demostrate BWW standards to perform duties.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Tanning Salon Manager
Westland, MI
Back to the Beach Tanning/ Jun 2009 to Dec 2011
Consistently recognized by management for providing superior customer service. Enforced safety procedures in accordance with facility policies and government regulations.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' tanning needs.
Handled staff development, budgeting and supply ordering. Scheduled employees and made sure all shifts had adequate coverage. Scheduled employees and oversaw customer appointment calendar. Addressed customer problems quickly and according to service standards. During tenure, hired, developed and managed more than 7 staff. Placed inventory orders, monitored shelf stock and tracked expenses. Supervised banking procedures, cash flow and accounting processes. Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base. Trained new employees to perform all salon duties. Tanning Specialist
Garden City, MI
Golden/Tropic Tan/ Jan 2007 to Jun 2009
Maintained detailed records of client feedback and treatment plans to present personalized care.
Promoted and sold eyewear and swimwear products.
Provided assistance communicating, typing correspondence or obtaining information. Updated computer databases with client and inventory data. Submitted reports to and reviewed reports with supervisor. Maintained knowledge of current sales, promotions and policies and answered customer questions.
Trained family members to provide proper sanitation to salon. Completed basic administrative work and managed member accounts. Stayed up-to-date on latest tanning trends and recommended updates to facilities and company plans.
Scheduled client appointments by phone and through email. Explained rules established by management, maintenance requirements or parking regulations.
Cleaned and sanitized tanning beds and rooms.
Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
Documented key information from each service visit into detailed reports. Used cash registers to handle cash and credit card transactions, money and receipts. EDUCATION AND TRAINING
Associate of Science: Business Management
Schoolcraft College May 2012
Livonia, MI
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