LANESA WALKER

**** ******** **** **** *** *** Shreveport, La

Email: adupv4@r.postjobfree.com

H: 318-***-****

Help desk worker with exceptional time management skills. Empathic, outgoing and works well under pressure.

SKILLS AND SOFTWARE PROFICIENCIES

Microsoft Office • C## • Java Script • MS InfoPath • Conflict Resolution Skills • GIS • MathCAD • ASPEN • 10-Key • 75 WPM • Fluent in English and Spanish • Microsoft Excel

Work History

03/2020 to present

General dynamics (Helpdesk customer service) 6310 east Texas st

●Answer voip phones calls to assist with inquires.

●Discern if the problem is solvable from my level if not there would a request submitted to higher level officer in call center.

●Document callers’ interaction in the sales force lightening system per interaction.

●Answer live chat inquires handling up to 3 people at once completing each person problem under 17 minutes while document in Microsoft excel with a time stamp.

●Submit daily reports of computer system to supervisor.

●Train new hires as directed by supervisor.

●Submit system request for applicants on their behalf.

●Input information in multiple system while handling call less than 9 minutes.

11/2019 to 03/2020

Dixie mart ( Cashier/stocker) 800 Lewisville road

●Counted safe to ensure correct balance

●Replace inventory of tobacco

●Check store for expiration date

●Labeled products as shipment came in

●Handle cash and debit transactions

●Stocked cooler inventory for alcohol and bottle drink products

●Labeled and filled Ice cream cooler

●Mop and sweep for routinely at night

07/2019 to 09/2019 Teleperformance (Help Desk Technician) 5800 w Bert Kouns

● Maintain ongoing communication with route dispatcher

●Handle bill transaction

●Handle calls at a high call volume

●Fixed my own communication style to accommodate to the end user.

●Use multiple systems solving PC related issues.

●Escalated calls to different departments if issue was out of my administrative rights.

●Met call time quotas and maintained average call wait under one minute.\

●Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

06/2018 to 12/2018 Prosphere (Help Desk Technician) 6310 East Texas St.

● Maintain ongoing communication with route dispatcher

●Handle calls at a high call volume

●Fixed my own communication style to accommodate to the end user.

●Use multiple systems solving PC related issues.

●Escalated calls to different departments if issue was out of my administrative rights.

●Met call time quotas and maintained average call wait under one minute.\

●Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

08/2017 to 4/2018 Domino's Pizza (Delivery Driver) 100 Lee st

● Maintain ongoing communication with route dispatcher

●Unload goods as per client specifications

●Review deliveries with customers to ensure products meet their needs

●Obtain delivery confirmations from each customer

●Prep ingredients daily measure to specific amounts

08/2016 to 07/2017 – Kentucky Fried Chicken (Crew Member) 1050 Homer Rd

●Operates the drive-through window and sales register quickly and efficiently.

● Greets customers as they enter the building.

● Maintain high standards of customer service during high-volume, fast-paced operations.

●Prepare all food orders within a 2-3 minute time frame.

● Assembled and prep side items during food orders while maintaining appropriate portion control. Verify that prepared food met all standards for quality and quantity at the end of the prep line.

● Prepared a variety of foods according supervisors' instructions or prep sheet, following approved procedures.

● Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

12/2015 to 04/2016– Sonic Drive In (Carhop) 12999 hwy 371

●Maintained high standards of customer service during high-volume, fast-paced operations. Assembled food orders while maintaining appropriate portion control.

●Verified that prepared food met all standards for quality and quantity.

●Periodically stocked workstation, checked and emptied outside trash cans, sweep parking lot, and ran out our smile tray with convenient condiment for customers that still on the lot after receiving their food.

●Wipe down all stainless steel and sweep inside work area.

09/2015 to 11/2015– Pizza Hut (server/csr) 706 s Arkansas St

●Prep over 150 pizza boxes nightly.

● Waited tables and took orders as customers dined in and carried out.

● Operated cash register and handle credit card and cash transactions.

● Took orders over the phone.

●Cut pizzas and boxed orders according to the customer request.

●Vacuum carpet and clean bathrooms at the end of each work day.

05/2014 to 09/2015– Sonic Drive in (carhop) 796 s Arkansas St

●Maintained high standards of customer service during high-volume, fast-paced operations. Assembled food orders while maintaining appropriate portion control.

●Verified that prepared food met all standards for quality and quantity.

●Periodically stocked workstation, checked and emptied outside trash cans, sweep parking lot, and ran out our smile tray with convenient condiment for customers that still on the lot after receiving their food.

●Wipe down all stainless steel and sweep inside work area.

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