Brenda L. Jones

337-***-****

adupu8@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position with a company that will provide me with the opportunity to utilize my skills as well as acquire new abilities.

QUALIFICATIONS:

I am a dedicated and hardworking leader with more than 15 year’s experience in retail management and operations. I possess proven leadership skills with the ability of effectively communicating with individuals of all backgrounds. In my 15 years of experience, I have acquired proven characteristics that push me to meet deadlines, exceed company expectations, train, delegate, and follow up with employees. I can meet any challenge with an ambitiousness that makes me eager to succeed and reach maximum potential.

TOP SKILLS AND PROFICIENCIES:

• Budgeting

• Marketing

• Retail Management

• Leadership

• Delegation

• Customer Focus

• Results Driven

EXPERIENCE:

Ross Stores 2017-2018

Store Manager Lake Charles, LA

• Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers.

• Developed a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.

• Provided training to improve the knowledge base of the staff and utilized cross-training methods to maintain productivity when employees are absent.

• Worked with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.

• Managed all controllable costs to keep operations profitable.

• Managed stock levels and made key decisions about stock control.

• Analyzed sales figures and forecasted future sales.

• Analyzed and interpreted trends to facilitate planning.

• Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.

• Ensured the standards for quality, customer service and health and safety were met.

• Responded to customer complaints and comments in a timely and empathetic manner. CATO Fashions 2015-2017

Store Manager Lake Charles, LA

• Organized special promotions, displays and events.

• Updated colleagues on business performance, new initiatives and other pertinent issues.

• Toured the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

• Maintained awareness of market trends in the retail industry, understood forthcoming customer initiatives and monitored what local competitors were doing.

• Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

• Promoted the organization locally by liaising with local schools, newspapers and the community in general.

The Children’s Place 2012- 2015

Store Manager Lake Charles, LA

• Completed store operational requirements by scheduling and assigning employees; followed up on work results.

• Took responsibility for the day to day aspects of the company hiring, scheduling, training of staff and customer relations.

• Maintained store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.

• Maintained payroll budgets and monthly goals.

• Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

• Marketed merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios.

• Completed floor set on both weekly and monthly basics in timely manner set by company directives.

• Protected employees and customers by providing a safe and clean store environment.

• Insured associates maintained and increased KPIs set by company.

• Maintained the stability and reputation of the store by complying with legal requirements. Lady J’s Fashion and Accessories 2009- 2012

Owner Lake Charles

• Was responsible for overseeing all aspects of the company including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits, and store safety and security.

• Merchandised products and positioned them throughout the store in a manner that would maximize sales and profits.

• Maintained interior and exterior store cleanliness.

• Purchased and distributed incoming shipment through active communication with various retail vendors.

• Effectively tended to the needs of new and existing customers while quickly resolving issues and questions as they arose.

Christopher & Banks 2011-2012

Store Manager Lake Charles, LA

• Oversaw all aspects of store, employees, and customers

• Maintained company policies.

• Actively promoted grassroots marketing throughout the community.

• Maintained payroll budgets, and monthly goals.

• Oversaw customer service and actively promoted ongoing education of sales and services and good customer service.

Burk’s Outlet 2003-2009

Store Manager 2003-2004 Lake Charles, LA

District Manager 2004-2009

• Oversaw all aspects of the $20 million/year retail store’s operations including making sure all merchandising, promotional activity, and sales productivity were done up to and exceeding company expectations.

• Recruited, hired, and trained employees; administered payroll and addressed HR inquiries.

• Supervised and managed over 10 employees as store manager and 300 employees as district manager.

• Skilled at planning and budgeting; adherence to company standards, and customer relations.

• Was responsible for overseeing 10 stores located in Louisiana and Texas which required constant travel between the two states.

• Managed and met deadlines required for schedules, shipment pickups, ordering and receiving shipment, and employee paperwork.

• Reconciled and disputes involving customers as well as employees.

SWLA Homeless Coalition 1998-2003

Executive Assistant Lake Charles, LA

• Effectively created organizational and filing systems including quick and thorough indexing and filing which allowed easy access to critical information and streamlined office functioning.

• Answered a high volume of calls while adhering to the needs of in-person clients as well as staff personnel.

• Provided information and referrals to clients while treating them with dignity and respect.

• Maintained open lines of communication by acting as a liaison among clients and staff personnel.

• Coordinated self-help and skill training workshops

• Orchestrated housing placements and prepared minutes for executive Board Meetings

• Worked with Executive Director for Continuum Care Grant that covered SWLA EDUCATION:

• Delta Tech, Lake Charles, LA

Associates Degree in Business Administration

• McNeese State University, Lake Charles, LA

Major: Business Administration

ACHIEVEMNTS:

• Achieved 100% Payroll from 2005-2009

• Increased profit by 20% in 2 years

• Skills and Training development

• Reduce Shrinkage year after year

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