Service Representative Administrative Assistant

Jessica Paredes Renteria

*** ********** ***

Del Rio, TX 78840

830-***-**** * *********@*******.***

OBJECTIVE:

To be part of a team where my experience and skills can be used and nurtured in different areas of my skilled work. I am open to travel for the job for great opportunities and become a great team member for any position assigned to me. I am self-motivated, enthusiastic and conscientious individual and able to start working anytime. EXPERIENCE:

United Health Group Remote – Jan 2021-October 2022 Customer Service Representative/Advocate

• Respond and resolve on first calls of members

• Assist members with navigating online portal

• Help members with ordering medicines and refills

• Answering from 80-100 calls per day

• Contact care providers on behalf of the members for appointment Scheduling or any questions to providers.

• Assist members with claims, pharmacy, financial spending

• Handling payments of the members for past due balances, etc

• Assist in customer service questions

• Transfer members to correct department on what they are needing.

Early Childhood Intervention- June 2005-June 2018

Administrative Assistant III

20 years experience of clerical work

General office management

Answering phones

Speaking with clients

Assisting an employer

Clerical work including: maintaining important records, entering important data and payroll (timesheets)

Shipping and receiving

Office inventory

Handling payments of clients

Scheduling appointments for therapists

Other variety of tasks received by my boss

Quinney Electric- April 2002-February 2005

Office Manager

Provided administrative/clerical support by copying, faxing and scanning documentation; ordering office supplies; maintaining a filing system opening and distributing mail; preparing departmental correspondence

Attending meetings; processing requests for information; maintaining calendars, time sheets, and leave records; overseeing record retention files; recording meeting minutes; updating policy and procedures manuals; updating personnel files; and assisting department/division staff.

Provided assistance to customers and vendors by answering and directing telephone calls; greeting visitors; assisting at the front desk; responding to requests for information; and resolving customer complaints.

Assisted with special projects by scheduling repairs to office equipment; assisting with preparation of the annual budget; preparing deposits; monitoring expeditures and processing invoices and purchase orders for payment.

Shipping and Receiving of electrical materials

EDUCATION:

Del Rio High School High School Diploma May 1999- Del Rio, TX 2 Year Diploma Associates of Arts

Computer Skills

English and Spanish Speaker

Write in English and Spanish and translate very well REFERENCES:

1. Sylvia Davila IBC Bank Director 830-***-****

2. Carmen Gibson Home parent 615-***-****

3. Olga Gonzalez Retired 512-***-****

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