Banquet Bartender
Resume:
Brenda Boice
*Administrative Assistant
Columbus Ohio
********@*****.***
Professional Summary
Diligent customer service individual with 20 + years of experience.
Excellent communication and interpersonal skills. Proven ability to communicate with diverse and culturally different individuals.
Maximized my skill set to improve better and quicker results.
ODRS,OCTS, SHAREPOINT, MICROSOFT SUITE
Work History
2019 – present Self Employed
Columbus, Ohio
Having my own business as a housekeeper allowed me to strengthen my organizational and communication . I keep my business running as it does not interfere with being an excellent customer service agent.
2022-2022 LGC Staffing
Columbus, OH
Banquet bartender
Job details
Set up bar with beer,wine,alcohol,
mixers, and glassware
Served 700 people as banquet with 8 other bartenders.
Restructured bar set up and staff for better customer service.
I work quickly, efficiently, and still have a smile for my customers.
2022-2022 NORC University of Chicago
Contact Tracer Remote
Columbus, Ohio
Ability to exhibit professional, positive attitude and work ethic.
Proven skills that increased overall productivity
Streamlined script to make it flow better, to be more customer oriented.
Excellent interpersonal skills; ability to interact professionally with culturally individuals during time of crisis and distress.
Coordinate tracking efforts with local health authority and refer cases and contacts to local resources.
Ability to show empathy to distressed individual quality control of data collection and data reporting. Lent daily assessment of health screen, and symptom data. Accurately recorded data keeping client information within secure contact-tracing software.
Provided educational and informational resources regarding isolation policies and quarantine measures.
Investigated and identified confirmed and suspected coronavirus cases, also documenting affected contacts.
2020- 2020 PUBLIC Consulting Group
Contact Tracer Remote
Columbus, Ohio
Contact tracer for Franklin County, Ohio
Contacted individuals and families that had covid-19 or had been In contact with a covid 19 case.
My ability to communicate to diverse and culturally different individuals allowed me to gain trust, which boosted quicker results.
Understanding, and showing empathy produced quicker outcomes for collecting data by answering the questions that were needed to track the data required by the state.
Being able to be persuasive while maintaining my
professionalism maximized better and quicker results as communication improved.
2014-2018 Anthem
HEDIS Abstractor Remote
Columbus, OH
Provided support for Quality Management department for Health care Effectiveness Data and Set (HEDIS) Researched, collecting data, flagged incomplete data, updated Excel spreadsheets
Streamlined new methods to optimize medical records management.
Accurate log of all requests for medical information and records
Operated computer-based systems to retrieve and store information and records.
Created methods to be user friendly identifying information, business and technical requirements. Strengthened and improved complex information, including unique health and technology needs.
Managed over 30 calls per day.
Trained providers and staff on HEDIS and GPRO measures.
Remained accountable for providers achieving of 4-STARs for HEDIS with 95% accuracy.
EDUCATION
1986 Diploma: General
Bexley High School
Bexley, OH
2012- 2014 CMA: Medical Assisting
Everest Institute - Gahanna, OH
2020 Certification: Contact Tracer
John Hopkins University - Baltimore,
LINKEDIN https://www.linkedin.cm/in/brendaboice
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